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4.4 out of 5

"The hotel was beautiful and sparking clean! me and my friends loved it!!! " More

By a verified traveller on Sat 18 Jul 2020

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Hotel Description

3-star hotel perfect for exploring Petaluma

Heart of Petaluma

You'll be steps from Phoenix Theater and within a 10-minute walk of Petaluma Historical Museum. Also, Petaluma Arts Center is within half a mile (1 km) and Bernstein Institute is within 2 miles (3 km).

Winery, dining

An attached winery and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and free newspapers are also provided.

Free Internet, refrigerators

The individually decorated guestrooms offer free WiFi, free wired Internet, and free bottled water. Other amenities include refrigerators, coffee/tea makers, and LED TVs with digital channels.

Petite Room 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$145* Per night/room 18 Aug. - 19 Aug.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Petaluma, Ascend Hotel Collection ratings based on 13 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Petaluma, Ascend Hotel Collection

Everyone (7) Couples (2) Family (3)
4 out of 5

Posted by on 30 Jul. 2020

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Comment from Hotel Management

6 Aug. 2020 by Guest Experience Team

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

5 out of 5
The hotel was beautiful and sparking clean! me and my friends loved it!!!

Posted by , from San Francisco on 18 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Guest Experience Team

Hey Irish, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found our hotel clean and beautiful, and it's nice to read that you and your friends loved our accommodation. We also hope your stay was comfortable, and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Dustin Groff General Manager

2 out of 5
There is only street parking. The air conditioner had a load clanging noise, had to turn it off in order to sleep. The amenity bag was thoughtful. Staff were nice.

Posted by on 12 Jun. 2020

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Comment from Hotel Management

18 Jun. 2020 by Customer Care Team

Hi John, Thank you for taking the time to review your stay with us. We are glad that you appreciated the amenity bag, and it's nice to know that our staff left a positive impression on you. At Hotel Petaluma, our aim is to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the disappointment you describe with parking, and we are sorry for the noise issue that you experienced with the air conditioner. Kindly note that we are always looking at ways to improve the guest experience, and parking is one of the several aspects that we are working on. We will also forward your feedback about the air conditioner to our maintenance team so that they can service the unit and fix the issue. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to an opportunity to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Dustin Groff General Manager

5 out of 5
Great property! Parking wasn't a problem on a Saturday at 4 pm.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Front Desk Supervisor

These are facts. No reason to deny what is true. Be yourself and have a fun filled factual day!

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Customer Care Team

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

5 out of 5
Highly recommend this hotel, great location, excellent staff, amenities, comfort.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

18 Mar. 2020 by Front Desk Supervisor

Thank you for the recommendation, we look forward to seeing you on the return. Have a Wonderful Week!

5 out of 5

Posted by on 30 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Customer Care Team

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

5 out of 5
The hotel was beautifully old but had both modern and traditional touches.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by Jeff Newsome / Front Desk Supervisor

Thank you for your honest words, we appreciate you taking the time to let us know. We hope to see you here again soon!

5 out of 5
This was such a well thought out property. The service was excellent. We stayed during October and the Halloween and Dia de los Muertos decor was so cute and classy. Breakfast was a bit lackluster, but that was a small complaint for an otherwise great stay.

Posted by on 25 Oct. 2019

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Comment from Hotel Management

6 Nov. 2019 by Customer Care Team

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

2 out of 5
Parking is terrible with so many stipulations. We were harassed by a homeless man as we were trying to check in and carry our luggage from the car. There aren’t any food items to purchase, breakfast is all prepackaged.

Posted by on 7 Jun. 2019

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Comment from Hotel Management

5 Jul. 2019 by Customer Care Team

Dear KC, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

About the Hotel Petaluma, Ascend Hotel Collection

Location 205 Kentucky St, Petaluma, CA 94952

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A winery is on site. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. The business-friendly Hotel Petaluma, Ascend Hotel Collection also features tour/ticket assistance, complimentary newspapers in the lobby, and a fireplace in the lobby. This 3-star Petaluma hotel is smoke free.

  • 1 building
  • 91 guestrooms or units
  • 5 levels
  • Built in 1923
  • Winery on site
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free parking nearby , Offsite parking discounted rates available

Transport

  • Airport: Oakland Intl. Airport (OAK) (83.9 km / 52.1 mi)

Room Amenities

Hotel Petaluma, Ascend Hotel Collection offers 91 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. 32-inch LED televisions come with premium digital channels. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Hotel Petaluma, Ascend Hotel Collection has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

On Friday and Saturday, check-in is possible up to 2 AM. Guests must contact the hotel at least 24 hours in advance to arrange late check-in.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Hotel Names

  • Petaluma Hotel
  • Hotel Petaluma CA - Sonoma County
  • Petaluma, Ascend Collection
  • Hotel Petaluma, Ascend Hotel Collection Hotel
  • Hotel Petaluma, Ascend Hotel Collection Petaluma
  • Hotel Petaluma an Ascend Hotel Collection Member
  • Hotel Petaluma, Ascend Hotel Collection Hotel Petaluma

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.