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"Although the property is a beautiful location and we did a few excersions off premisses which were great , we were not crazy about the food We felt t ... " More

By a verified traveller on Mon 08 Jul 2019

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Hotel Description

4-star beachfront property near Playa Hermosa

On the beach

You'll be within 2 miles (3 km) of Playa Hermosa and 9 miles (15 km) of Coco Beach with a stay here. Papagayo Golf and Country Club is within 9 miles (15 km) and Ocotal Beach is within 12 miles (20 km).

All-inclusive

A nightclub, 4 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free valet parking.

Flat-screen TVs

In addition to flat-screen TVs with satellite channels, the 163 guestrooms offer balconies or patios and minibars. Other amenities include room service, rainfall showerheads, and hair dryers.

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room, Bay View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Single Room (Luxury)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Occidental Papagayo - Adults Only -All Inclusive ratings based on 54 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Occidental Papagayo - Adults Only -All Inclusive

Everyone (11) Couples (3) Family (3)
4 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by General Manager

Dear Guest Thank you very much for rating our property, it is very important for us. It was a pleasure to assist you during your stay, we hope to serve you again. Kind regards, Raúl Arranz General Manager Occidental Papagayo

4 out of 5
Although the property is a beautiful location and we did a few excersions off premisses which were great , we were not crazy about the food We felt that in all the resort was consistently inconsistent With room services , phone services, towels at the pool , entertainment which was practically non exsistant at night Over all it was a 3star for us I’ve been to other occidental hotels and this one was our least favorite

Posted by , from New york on 8 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by General Manager

Dear Patricia Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

1 out of 5
This place was beyond disappointing. From the moment we pulled up I knew we were doomed. No one stood up from their chairs to greet us or help with our bags. The property is quite large and no tour was offered or provided. We arrived at 3:30pm and were told we could not make any dinner reservations as they no longer take them after 3pm. So, we were forced to eat at the Snack Bar and Buffet. Both of these consisted of I think, the worst food my husband and I have ever been exposed to. The Snack Bar had awful lettuce and dressings that had clearly been left out for hours on end. Food poisoning just waiting to happen. We did not touch those. Everything was swarming with flies. The "nachos" were the only item that was kind of edible and even that was gross. How you can mess up tortilla chips I'll never know. Then they had hot dogs which we could not even eat and the pizza was hard as a rock. The Buffet was laughable. The variety had potential but all of the food was almost like something out of a bad movie. Every option was dried, cracked and there were flies over everything. Oh, I'm sorry the fruit was okay. The staff acted as though working there was the worst thing that's ever happened to them. The ONLY benefit of staying here was that we spent every moment that we could on the beach so that we did not have to be in our room or anywhere else on the property. Our room had other people's hair in it, do yourself a favor. DO NOT STAY HERE.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by General Manager

Dear Guest We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Papagayo hotel, our guest’s feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is with great concern that we read your comments about our staff, We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We also regret that our buffet and Snack could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

3 out of 5
Very few evening events, The sax player was awful and the disco was so loud that my wife and I could not relax in the lobby.

Posted by on 14 May 2019

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Comment from Hotel Management

14 May 2019 by General Manager

Dear Guest We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guest´s expectations and your comments will help our teams reaching that goal. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

5 out of 5
It was a beautiful resort- food was excellent. Jesus with the activity staff was awesome, recommend the bike tour and kayak tour.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by General Manager

Dear Guest Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will share your comment with Jesús, we are sure he will be pleased to know his efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

4 out of 5
Great resort with stunning views, fantastic food, and a relaxing atmosphere.

Posted by on 13 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by General Manager

Dear Guest Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

4 out of 5
The resort is built into the side of a cliff, so you have the most breathtaking views from nearly any spot on the resort! The view right outside of our room facing the blue water made it a magical morning every day. It can be a far walk, but they provide a shuttle that will pick you up and take you where you need to go at all times of the day, and everyone is beyond friendly and accommodating. They'll go out of their way to help you. The pools are large enough for everyone there and are kept very clean. The beach isn't very impressive, but I recommend going on on a kayak as you'll get to see a 360 from the center, and what a view! For one negative, I would say the pathways could be lit a bit better in some places as the cobblestone paths they built are shifting with the ground, so when it's dark, it could be pretty easy to fall or twist your ankle if you're not careful.

Posted by on 12 Feb. 2019

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Comment from Hotel Management

29 Mar. 2019 by General Manager

Dear Guest Thank you for reviewing your recent stay in our Occidental Papagayo. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for your suggestion about the lighting on the pathways, we will make sure to reinforce this point that you mention. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

2 out of 5
The hotel staff could not be more friendly and helpful, but the condition of the room was worn down and had problems, Bugs infested the desk top; the shower could not be adjusted for hot and cold; the water pressure was low; and there was very limited drawers for clothes. The food was marginal in the buffet and we were told that we were limited to 3 reservations in their "ala carte" restaurants. The pool areas were okay, but had limited umbrellas and very uncomfortable chaises. Our overall impression was that the hotel chain was cheap. Low quality food and low quality rooms. I would not rate this resort higher than mediocre.

Posted by on 5 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by General Manager

Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday among us, we sincerely thank you for making our Occidental Papagayo your choice hotel for your visit to Costa Rica. Please allow me to point out that the entire property is constantly revised and maintained so as to assure that all areas are safe and in perfect conditions at all times, the confort of our guests being of course our prime concern. Please allow me to emphasize that we are committed to an official Health and Hygiene program which includes adhere to strict fumigation control. This is strictly monitored on a weekly basis by an external company. We will make sure that the procedure is being reinforced . A have also taken good note of your remarks on the culinary offer experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion; our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why I am sorry to read that we were not able to conquer yours. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reason. Kind regards Jean Marie Prudencio General Manager

4 out of 5

Occidental Papagyo Grand

Beautiful hotel, but you’ll get your exercise with all the walking paths ... up and down hills and major stair case climbs. Good for working off the all inclusive meals and drinks. Fabulous staff, fun activities and stunning views. The quietest resort I’ve been to in Costa Rico, both during the day and at night.

Posted by , from Minnesota on 25 Feb. 2018

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Comment from Hotel Management

8 Mar. 2018 by Jean Marie Prudencio

Dear Elizabeth Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jean Marie Prudencio General Manager

5 out of 5

Amazing views

Everything was great food, scenery and accomadations!

Posted by , from Lemoore, CA on 7 Dec. 2017

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Comment from Hotel Management

9 Dec. 2017 by Jean Marie Prudencio

Dear Eli Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards Jean Marie Prudencio General Manager

About the Occidental Papagayo - Adults Only -All Inclusive

Location Playa Hermosa, Papagayo, Guanacaste 485000

All-inclusive Details

  • Kayaking included
  • Aerobics classes/lessons included
  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Surcharge for premium or imported alcoholic beverages
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • Room service not included
  • Snorkeling included

Property Features

Occidental Papagayo - Adults Only -All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Papagayo - Adults Only -All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a fitness center. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A nightclub, a rooftop terrace, and spa services are also featured at the business-friendly Occidental Papagayo - Adults Only -All Inclusive. Free self parking and valet parking are available. This Mediterranean Papagayo property is smoke free.

  • 163 guestrooms or units
  • 4 levels
  • 22 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1992
  • Nightclub
  • Bar by the pool
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Liberia (LIR-Daniel Oduber Intl.) (23 km / 14.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Occidental Papagayo - Adults Only -All Inclusive offers 163 accommodations with minibars and safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Occidental Papagayo - Adults Only -All Inclusive has 4 restaurants serving breakfast and lunch.

Room service (during limited hours) is available.

Spa Services

  • Deep tissue massage
  • Number of treatment rooms 8
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: CRC 7000 per day (2-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Adults Only-All Inclusive
  • Occidental Grand Papagayo Adults Only-All Inclusive
  • Occidental Grand Papagayo Resort Adults Only-All Inclusive
  • Occidental Resort Adults Only-All Inclusive
  • Occidental Grand Resort Adults Only-All Inclusive
  • Occidental Grand Adults Only-All Inclusive
  • Occidental Papagayo Adults All Inclusive
  • Occidental Adults All Inclusive
  • Occidental Papagayo Adults
  • Occidental Adults
  • Occidental Grand Papagayo Resort Adults Only All Inclusive
  • Occidental Papagayo Adults Only All Inclusive
  • Occidental Papagayo Adults All Inclusive All-inclusive property
  • Occidental Adults All Inclusive All-inclusive property
  • Occintal Papagayo Adults Only
  • Occidental Papagayo - Adults Only -All Inclusive Papagayo

You should know

  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.