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4.6 out of 5

"The hotel is very upscale and nice, but the staff was a bit rude and unprofessional. I dislike when people judge you by the way you look, and the staf ... " More

By Steeler21 on Tue 15 Nov 2011

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Hotel Description

4-star golf hotel near Stanford University

In suburbs

A stay at this University South hotel places you within half a mile (1 km) of Stanford Shopping Center and 2 miles (3 km) of Stanford University. Stanford Theatre and Stanford University Arboretum are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 4 conference rooms, business center, and valet parking. Enjoy the fitness center and perks like free WiFi.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 183 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, 24-hour room service, and minibars are also available.

Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Pool Access, View (Poolside view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Pool Access, View (Poolside view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed, Courtyard View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Fireplace

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Palo Alto ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for The Westin Palo Alto

4 out of 5

Good, but...

Pros: Close restaurants, Quiet
The hotel is very upscale and nice, but the staff was a bit rude and unprofessional. I dislike when people judge you by the way you look, and the staff did just that. Also when I was in the room, a hotel maid walked in on me and her excuse was that she was checking in on me. I tried to not get angry, but it was very irritating.

Posted by on 15 Nov. 2011

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5 out of 5

Excellent Hotel

Pros: Close restaurants, Quiet
Loved the room. I've got no complaints. Walking distance to plenty of restaurants, shops and Stanford. Hope to stay there in the future.

Posted by on 13 Apr. 2011

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5 out of 5

I will definitely stay there again next time I'm in Palo Alto!

Pros: Free breakfast, Close restaurants
Cons: Noisy
I loved everything about this hotel except for our noisy neighbors.

Posted by , from Denver on 8 Feb. 2011

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5 out of 5

Great Stay!

I had a terrific stay at the Westin in Palo Alto. Very helpful, friendly folks at the front desk. Junius was particularly a delight. The mattress and bedding was great -- I got a great night's sleep in spite of the fact I don't tend to sleep well when I'm away from home.

Posted by on 8 Oct. 2009

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4 out of 5

Good place to stay

We stayed in this hotel while in Palo Alto for a family Thanksgiving. The room looked over a lovely courtyard. Bed was very comfortable. The room and bathroom were large and spacious. We ate breakfast in the dining room the morning we left and the food was very good and service excellent. My only two complaints is the parking is awkward and I had trouble understanding the person at the front desk when I checked in, due to a heavy accent. I booked our stay here over the internet and received a special internet rate, which made this hotel a good place to stay for the money.

Posted by on 18 Dec. 2007

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Property Features

The Westin Palo Alto offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 3894 square feet (362 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Westin Palo Alto. Parking is available for a fee. This 4-star Palo Alto hotel is smoke free.

  • 183 guestrooms or units
  • 5 levels
  • 3894 sq ft of conference space
  • 362 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (34 km / 21.1 mi)
  • Train station: Palo Alto Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Palo Alto offers 183 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Soleil - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 80 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 17 per person (approximately)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Valet parking fee: USD 25.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palo Alto Westin
  • Westin Hotel Palo Alto
  • Westin Palo Alto
  • Westin Palo Alto Hotel
  • The Westin Palo Alto Hotel Palo Alto
  • The Westin Palo Alto Hotel
  • The Westin Palo Alto Palo Alto
  • The Westin Palo Alto Hotel Palo Alto

You should know

  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.