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4.3 out of 5

"Everything was excellent except for constant loud noises emulating from the room directly above us, which lasted most of the night!! " More

By a verified traveller on Tue 18 Feb 2020

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Hotel Description

3.5-star hotel near Stanford University

In Palo Alto

Your stay at this Barron Park hotel places you within 3 miles (5 km) of Stanford University and Stanford Shopping Center. Stanford Stadium and San Antonio Shopping Center are also within 3 miles (5 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Tablet computers, free WiFi

Boasting tablet computers, the 136 guestrooms also offer free WiFi and balconies. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Standard Room, 1 Queen Bed, Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$146* Per night/room 5 Jun. - 6 Jun.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Patio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Creekside Inn - A Greystone Hotel ratings based on 42 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Creekside Inn - A Greystone Hotel

Everyone (17) Couples (2) Family (9)
3 out of 5
Everything was excellent except for constant loud noises emulating from the room directly above us, which lasted most of the night!!

Posted by , from Sparks on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by GM

Dear Carl: We are so sorry to hear about the constant loud noise you experience during your stay. Our lobby is open 24/7, and we try our best to keep all noise minimal at night. Please feel free to reach out to us directly next time you visit Palo Alto and we will make sure to provide you a complimentary upgrade in a high floor. We apologize again for the inconvenience and hope the rest of your stay was enjoyable. GM

3 out of 5
It was very nice except for the heater coming off and on all night. Couldn’t sleep The bathroom was very very small

Posted by on 19 Jan. 2020

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Comment from Hotel Management

17 Feb. 2020 by GM

Dear Anonymous: Thank you for taking the time to write a review of the hotel, I am sorry for the noise issue, take care. GM

5 out of 5
Very relaxing and the view of the greenery was amazing. staff was very pleasant and nice to talk to. definitely recommended!

Posted by on 6 Jan. 2020

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Comment from Hotel Management

17 Feb. 2020 by GM

Dear Anonymous: So glad to read your positive comments about the hotel!! GM

2 out of 5
Room 344 building H had a strong old musty odor. The outdoor environment is beautiful but the room was no different than any other lower grade motel and was overpriced for the quality of the room. I did inform the front desk after check out- replied with a "sorry to hear that". The bathroom was upgraded and clean. Refrigerator and microwave fairly new and clean. However mattresses , curtains and carpet are most likely the culprit of that strong odor. (Should be replaced?) very outdated. I will need to wash and disinfect everything upon returning from my trip. The odor remains on our luggage and clean clothes . I rarely travel and this is my first review considering we paid $350 for two nights. The website shows many beautiful pictures of the outdoor environment. I believe only 1 picture of a room. The indoor environment does not match the outdoor environment. I feel "hoodwinked". My apologies but needed to address the reality.

Posted by , from Corona on 23 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Luis Carreno, General Manager at the Creekside Inn

Dear JP, We appreciate you taking the time to review your stay here with us at The Creekside Inn, a Greystone Hotel. While we are happy to hear you enjoyed our recently renovated bathrooms as well as our room amenities, we sincerely apologize about the experience you had with the room odor. We will certainly discuss this with our Housekeeping Team to prevent this from happening again. We value your feedback and thank you for bringing this to our attention. We always strive to provide exceptional service to all of our guests. Should you give us another chance, please contact our hotel directly and ask for Kathleen Posadas, our Front Office Manager, and she will be happy to upgrade you to one of our recently renovated Deluxe or Suite rooms. We hope to see you back. Happy Holidays. Sincerely,

4 out of 5

Posted by on 21 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by General Manager

Dear Traveler, We appreciate you taking the time to review your stay here with us at The Hotel. We are happy that you enjoyed your stay. We value your feedback and we look forward to your next visit here with us. Sincerely, GM

5 out of 5
It was quiet and peaceful. We were upgraded to a larger room.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by General Manager

Dear Traveler, We appreciate you taking the time to review your stay here with us at the Hotel. We are very happy to hear that you enjoyed your stay. We value your feedback and we thank you for choosing to stay at our Inn. We look forward to your next visit. Sincerely, GM

4 out of 5
Loved the landscaping--beautifully done! The creek area was very attractive including many added flowers--lots to look at and enjoy!

Posted by on 22 Aug. 2019

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Comment from Hotel Management

22 Aug. 2019 by General Manager

Dear Traveler, We appreciate you taking the time to review your stay here with us at The Hotel. We are happy to here that you enjoyed your stay. We look forward to your next visit and thank you for choosing to stay with us. Sincerely, GM

5 out of 5
The inn was in a beautiful setting. Grounds were well cared for.

Posted by on 12 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by General Manager

Dear Traveler, Thank so much for your review, we are happy that you had a good stay! GM

4 out of 5
Creekside Inn is very nice, the people are pleasant and helpful. The only thing seems like the walls aren’t very thick, everything our neighbors did was pretty loud until they all went to bed. Other than that, we enjoyed our stay. 😊

Posted by on 3 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by General Manager

Dear Traveler, We appreciate you taking the time to review your stay here with us at The Creekside Inn, a Greystone Hotel. We are very happy to hear that you had a pleasant stay. We do apologize our thin walls and Neighbors making loud noises, we will discuss this with our staff and we are looking to renovate,we do not know the exact dates but we will keep you up to date. We value your feedback and we thank you for choosing to stay with us. we look forward to our next visit. Sincerely, Luis Carreno General Manager at The Creekside Inn

5 out of 5
All went fine. Room was good, staff good plus ate good dinner at restaurant.

Posted by on 4 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by General Manager

Dear Traveler, We appreciate you taking the time to review your stay here with us at The Creekside Inn, a Greystone Hotel. We are happy to hear that your room was good and all went fine. We are glad to have been at your service and we are happy to hear you enjoyed the restaurant. Sincerely, Luis Carreno General Manager at The Creekside Inn

About the Creekside Inn - A Greystone Hotel

Location 3400 El Camino Real, Palo Alto, CA 94306

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the business-friendly Creekside Inn - A Greystone Hotel. Free self parking is available. This 3.5-star Palo Alto hotel is smoke free.

  • 136 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (23.2 km / 14.4 mi)
  • Train station: California Ave Station (1.8 km / 1.1 mi)
  • Parking: Free self parking

Room Amenities

Creekside Inn - A Greystone Hotel offers 136 accommodations with tablet computers and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Palo Alto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Tablet
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Creekside Inn - A Greystone Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 0.40 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Creekside Inn Greystone Hotel Palo Alto
  • Creekside Inn Palo Alto
  • Creekside Palo Alto
  • Creekside Hotel Palo Alto
  • Creekside Inn Greystone Hotel
  • Creekside Greystone Palo Alto
  • Creekside Greystone
  • Creekside Inn A Greystone
  • Creekside Inn - A Greystone Hotel Hotel
  • Creekside Inn - A Greystone Hotel Palo Alto
  • Creekside Inn - A Greystone Hotel Hotel Palo Alto

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.