For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 15-minute walk of this Downtown Palm Springs hotel, you'll find San Jacinto Mountains and Palm Springs Art Museum. Ruddy's General Store Museum and Agua Caliente Cultural Museum are also within half a mile (1 km).
3 outdoor pools
This hotel's 3 outdoor pools and health club are among the featured amenities. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.
Soaking tubs, free WiFi
Boasting deep soaking bathtubs, the 129 guestrooms also offer free WiFi and flat-screen TVs. Egyptian cotton sheets, coffee/tea makers, and pillow menus are also available.
Quality Inn Palm Springs Downtown ratings based on 17 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Quality Inn Palm Springs Downtown
Everyone (13)Couples (1)Family (2)
2 out of 5
Overrated
Pros:Pool area is good
Cons:Nothing a bulldozer couldn’t fix
Location:Good location walking distance to main st
Friendly staff
Very old hotel equivalent to a motel 6 or similar
Posted by igc, from alberta on 20 Feb. 2018
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Comment from Hotel Management
14 Apr. 2018
by manager
Thank you for your feedback
3 out of 5
No breakfast included...
need correction from website.
Posted by J., from South Bay, CA on 14 Oct. 2020
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Comment from Hotel Management
15 Oct. 2020
by Front Desk
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Issac and breakfast staff are very welcoming and greet you with a smile.
Posted by a verified traveller on 3 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by Clinton
Thank you for your review. We were pleased to see you enjoyed your stay. I have passed your comment on to Issac and the breakfast team. Your comments serve as encouragement to our great team. We hope you will return soon!
3 out of 5
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by Clinton
Thank you for your review. We hope you enjoyed your stay and look forward to your next visit!
4 out of 5
Nice property but a little old Fixtures probably need to be replaced. But everything was nice and neat and breakfast was great
Posted by a verified traveller on 26 Feb. 2020
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Comment from Hotel Management
26 Feb. 2020
by Clinton
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We were pleased to see you enjoyed your stay.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Posted by a verified traveller on 25 Aug. 2019
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Comment from Hotel Management
26 Aug. 2019
by Jared - Night Audit
Thanks for the review!
5 out of 5
Nice place, perfect location and great and friendly staff
Posted by a verified traveller on 5 Jul. 2019
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Comment from Hotel Management
14 Jul. 2019
by Quality Inn Palm Springs Downtown Management Team
Dear Guest,
Thank you so much for taking the time to let us know what you thought of our hotel. We work hard to provide an awesome stay for our guests and we are glad that we have provided this for you. We thank you for staying with us and we look forward to seeing you again soon!
5 out of 5
Great check in staff. Nice pool area. Good value. Close to downtown
Posted by a verified traveller on 30 Jun. 2019
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Comment from Hotel Management
3 Jul. 2019
by Quality Inn Palm Springs Downtown Management Team
Dear Guest,
Thank you so much for taking the time to let us know what you thought of your stay with us. We are happy to have been able to provide an excellent overall experience and look forward to seeing you again soon!
4 out of 5
After I booked my room, my husband had surgery and could not walk on his foot. So I called the hotel and requested a 1st floor room. The front desk was happy to pre-assign me to room 104. Check in is after 3pm, which is pretty standard, however, it's also well known that checking in a bit early is not unusual. I got to the front desk about 2:25, and "Aaron" point blank told me that check in is after 3. I noticed that the lobby was filling up with other guests waiting for 3pm. I mentioned that I already knew my room, and asked if it was ready. "Nope. Check in is after 3pm". So I went and sat in the parking lot with my husband, who I'd already gotten into a wheelchair. At 3pm, a line formed to check in. I waited in line, and when I finally got to the desk, a young man asked for my reservation name. I told him "Reed". Just then a lady named Lauren walked in, and he said "Well, time to go... " and extended his hand for me to shake. I clumsily shook his hand thinking he was joking. "Nice talking to you" and he left! Once Lauren got settled, she helped me, and really saved the situation. I told her just a little of my story, within earshot of Aaron, whom never looked at me again.
The next morning, I saw Lauren again and complimented her on how professional she was, and also told her the whole story about how rude and dismissive Aaron was, as well as the guy who shook my hand and left. She apologized. I will return to this hotel, but am NOT happy with Aaron.
Posted by a verified traveller on 12 Mar. 2019
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Comment from Hotel Management
21 Mar. 2019
by Don Clark - General Manager
Thank you for your review. We appreciate your feedback! We apologize about the very inconvenience upon your check-in experience. Yes, check-in is normally at 3 however, we always check people in early especially if their flight just landed, drove from out of town, medical disabilities, etc. So you should have been checked-in early no question. I do apologize for that. I will be sure to let Aaron know. I hope we see you soon, have a great day.
The following facilities will be closed during the summer:
Fitness facilities
Spa tub
Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Quality Inn Palm Springs Downtown offers its guests 3 outdoor swimming pools and a health club. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. A terrace, a vending machine, and a garden are also featured at the business-friendly Quality Inn Palm Springs Downtown. Free self parking is available. This 3-star Palm Springs hotel is smoke free.
Train station: Palm Springs Station (8.9 km / 5.5 mi)
Parking: Free self parking
Room Amenities
Quality Inn Palm Springs Downtown offers 129 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Deep soaking tub
Flat-screen television
Coffee maker
Egyptian cotton linens
Down blanket
Pillow options
Bathtub
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Wheelchair accessible
Food & Drink
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Nearby Activities
3 outdoor swimming pools are on site along with a health club.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
The front desk at this property is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Maximum 2 per room
Pets cannot be left unattended
An off-leash area is available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 25 mi (40 km) of the property will not be allowed to check in. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Pets allowed (no fees)
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Pets cannot be left unattended
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are not provided with hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Palm Springs Downtown
CCO Hotel Downtown Palm Springs
CCO Hotel Downtown
CCO Downtown Palm Springs
CCO Downtown
Baymont Inn Palm Springs Hotel
Baymont Inn Palm Springs
Baymont Inn Suites Palm Springs
Quality Palm Springs Downtown
Comfort Inn Palm Springs
Palm Springs Comfort Inn
CCO Hotel Suites Downtown
Quality Palm Springs Downtown
Quality Inn Palm Springs Downtown Hotel
Quality Inn Palm Springs Downtown Palm Springs
Quality Inn Palm Springs Downtown Hotel Palm Springs
You should know
Pool access available from 8 AM to 10 PM.
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
Alcohol isn't served at Quality Inn Palm Springs Downtown.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
