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The Westin Ottawa

4-star property
11 Colonel By Dr, Ottawa, ON 1-855-887-0424
4.4 out of 5
Excellent!
See all 8 travelocity Reviews

"Lupy at the front desk was amazing! Thank you for accommodating us. " More

By a verified traveller on Sat 04 Jan 2020

Points Of Interest

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Hotel Description

4-star eco-certified hotel near Shaw Centre, connected to a rail/subway station

Downtown Ottawa stay

You'll be steps from Shaw Centre and within a 10-minute walk of University of Ottawa with a stay at this Downtown Ottawa hotel. Also, Byward Market Square is within half a mile (1 km) and Parliament Hill is within 2 miles (3 km).

Multiple dining options

This eco-certified hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $234* Per night/room 8 Oct. - 9 Oct.

Premium Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Westin Ottawa ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Ottawa

Everyone (4) Couples (1) Family (2)
5 out of 5

Posted by on 27 Feb. 2022

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2 out of 5
Shower was not working well and no time to repair or switch rooms in the morning, I had to leave early.

Posted by on 27 Feb. 2021

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Comment from Hotel Management

3 Mar. 2021 by General Manager

Hello Anonymous, Thank you for your feedback. Please accept our sincere apologies for the issue you encountered with the shower. We understand that this would be frustrating. We hope to have another opportunity to welcome you back soon. Be well, Ross Meredith

4 out of 5

Posted by on 12 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by General Manager

Hello Anonymous, Thank you for staying with us, we appreciate your feedback. Be well, Ross Meredith

5 out of 5
Great stay!

Posted by on 8 Oct. 2021

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Comment from Hotel Management

8 Oct. 2021 by General Manager

Hello Chris, Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay. We hope you will choose us every time your travels bring you to our area. Be well, Ross Meredith

5 out of 5

Posted by on 5 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by Hotel Management

Hello Anonymous, Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by General Manager

Hello Anonymous, Thank you for staying with us, we appreciate your feedback! Be well, Ross Meredith

5 out of 5
Lupy at the front desk was amazing! Thank you for accommodating us.

Posted by on 4 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by General Manager

Hello Donnelly, Thank you for taking the time to share your feedback! We hope to welcome you back again soon. Be well, Ross Meredith

4 out of 5
Helpful staff, awesome room service! Had a great time with the grandchildren.

Posted by on 5 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by General Manager

Hello Anonymous, Thank you for staying with us! We are very pleased to hear that you had an enjoyable stay with your grandchildren. We hope to see you again soon. Be well, Ross Meredith

About the The Westin Ottawa

Location 11 Colonel By Dr, Ottawa, ON K1N 9H4

Property Features

The Westin Ottawa offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 473612 square feet (44000 square meters) and includes conference space. Spa services, tour/ticket assistance, and multilingual staff are also featured at the eco-certified The Westin Ottawa. Parking is available for a fee. This 4-star Ottawa hotel is smoke free.

  • 492 guestrooms or units
  • 24 levels
  • 2 dining venues
  • Meeting rooms
  • 473612 sq ft of conference space
  • 44000 sq m of conference space
  • Built in 1984
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.4 km / 2.8 mi)
  • Metro station: Rideau Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Ottawa offers 492 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.

Daly's Restaurant - This restaurant serves breakfast only.

The Shore Club - This restaurant serves lunch and dinner. Open daily.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately CAD 5–25 for adults, and CAD 5–25 for children
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Covered valet parking fee: CAD 55 per day (in/out privileges)
  • Offsite parking fee: CAD 30 per day (0.1 mi away; open 24 hours)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ottawa Westin
  • Westin Hotel Ottawa
  • Westin Ottawa
  • The Westin Ottawa Hotel Ottawa
  • Westin Ottawa Hotel
  • The Westin Ottawa Hotel
  • The Westin Ottawa Ottawa
  • The Westin Ottawa Hotel Ottawa

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.