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4.5 out of 5

"I didnt like how a whole university seemed to be checking in at the same time as us which took forever. Also we booked the hotel for the pool and hot ... " More

By a verified traveller on Sun 08 Dec 2019

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Hotel Description

3.5-star eco-friendly aparthotel near Shaw Centre

Heart of Ottawa

Within a 10-minute walk of this Downtown Ottawa aparthotel, you'll find Shaw Centre and Byward Market Square. Also, University of Ottawa is within half a mile (1 km) and National Gallery of Canada is within 2 miles (3 km).

Business services

This aparthotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the health club and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, kitchens

The 239 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include washers/dryers, free WiFi, and flat-screen TVs with cable channels.

Premier Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$102* Per night/room 27 Nov. - 28 Nov.

Premiere Two Bedroom Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Premiere One Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Suite, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Les Suites Hotel Ottawa ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Les Suites Hotel Ottawa

Everyone (8) Family (3)
5 out of 5

Posted by on 27 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Chris

Dear Guest, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018, 2019

3 out of 5
I didnt like how a whole university seemed to be checking in at the same time as us which took forever. Also we booked the hotel for the pool and hot tub however it was full of these students so we didnt even use them. Good location. Nice room... pillows were not comfy after laying on them for a while.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Chris

Dear Guest, Thank you for your review and your kind words regarding our suites and downtown location! During prime check-in / check-out times, our Front Desk will be busy and I do apologize for the wait. The Fitness Centre, which is shared with the hotel next door, will be occupied with more children on the weekends vs. weekdays. It would be a pleasure to welcome you again on your next stay in Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018, 2019

5 out of 5
everthing Cris on the front was great.. the cleaning was very pleasant and helpful.

Posted by on 22 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Chris

Dear Guest, Thank you for your kind comments regarding our Housekeeping Team and Cris, who is our longest serving Front Desk Agent! I look forward to welcoming you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018

4 out of 5

Good value

Pros: Close restaurants, Free Internet, 10 minute walk to parliament hill
The only negative I can say is that our suite had a lot of wear and tear. I hope that this not the case with all the rooms but that ours is high on the list for some touch ups.

Posted by on 20 Jul. 2012

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5 out of 5
Their location is great in downtown Ottawa and in easy walking distance of the Byward Market area and the downtown museums.

Posted by on 30 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Chris

Dear Guest, Thank you for your fantastic rating and I'm pleased to hear that you enjoyed our awesome downtown location! We are steps away from hundreds of restaurants, great shopping, and the majority of Ottawa's attractions. It would be a pleasure to welcome you again on your next stay in Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018

5 out of 5

Posted by on 9 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by Chris

Dear Guest, It was a pleasure to host you and thank you for your 5/5 rating! I look forward to welcoming you again on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018

4 out of 5
The location was excellent being beside the Rideau Centre and close to the centre of town

Posted by on 4 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by Chris

Dear Kofi, Thank you for your excellent review and I'm pleased to hear you enjoyed our fantastic downtown location! It would be a pleasure to host you again on your next stay in Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016, 2018

4 out of 5

Very large room, very comfortable.

Pros: Spacious rooms, clean, well run.
Cons: Had a little trouble with logging on to WiFi. But staff was very helpful and got it all worked out.
Location: Bymarket pubs and dining. Parliament. The canal walk. All withing a nice walk. Bring your umbrella though.
Location, location, location! Just a couple of blocks off the Bymarket area. Lots of great pubs within walking distance. Ottawa is a beautiful city, so a nice walk along the canal and over to the Parliament Buildings was much appreciated!

Posted by , from Tucson, AZ on 31 Aug. 2018

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Comment from Hotel Management

31 Aug. 2018 by Chris

Dear Dr. Cathode, Thank you for your fantastic review and I'm happy to hear you enjoyed our awesome downtown location, helpful Team Members and our spacious and clean suites! It would be a pleasure to host you again on your next stay in Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism's Star Team of the Year - 2012, 2015, 2016

5 out of 5

Amazing staff, great location

Pros: Hotel amenities and staff are by far top notch.
Cons: Nothing!
Location: We were there for the Run Ottawa race weekend, so didn't really do anything outside of that! Easy walk to the fitness expo, start lines, and eateries!
Can't say enough great things about our experience! We were a large running group for the Run Ottawa race weekend, and were thoroughly accommodated by Les Suites. Each and every staff member we spoke with was polite, courteous and helpful.We had three rooms - two two-bedroom suites, and one one-bedroom suite - and they were beyond spacious. All room amenities were top notch, and included a FULL kitchen (stove, oven, full fridge AND dishwasher - not a kitchenette!), AND washer/dryer. Pull out couch was uber comfortable as well for those that used it. Linens, towels and bathroom supplies were luxurious and plentiful. One of our runners unfortunately needed a wheelchair and the staff were quick to obtain one. Very, very satisfied not only in the hotel itself, but the people that make the hotel as fabulous as it is. Highly recommend Les Suites, and Gabriel's Pizza!!

Posted by , from Toronto, Ontario on 31 May 2016

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Comment from Hotel Management

8 Jun. 2016 by Chris

Dear Gillian, Thank you for your awesome review and I’m pleased you enjoyed your time in Ottawa during the Race Weekend! Thank you for also mentioning our fantastic Team Members. I’m proud to be the General Manager of a Team of hospitality professionals who go out of their way to ensure all of our guests have an excellent experience. Our spacious and fully-equipped suites are perfect for sharing and I look forward to providing you and your group a warm welcome back on your next stay in downtown Ottawa! Sincerely, Chris Pierce, General Manager, Ottawa Tourism’s 2015 Star Property of the Year

5 out of 5

Very spacious Great location

Sadly you booked and charged me for one extra day which I did not enjoy. The hotel could not refund since my reservations were not made with them

Posted by on 11 Jan. 2016

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Comment from Hotel Management

14 Jan. 2016 by Chris

Dear Guest, Thank you for your excellent 5/5 rating! You are correct in noting that we are unable to refund any charges to guests who make their reservations through a third party. Please do contact Travelocity. I look forward to hosting you again in future! Sincerely, Chris Pierce, General Manager, Ottawa Tourism’s 2015 Star Property of the Year

About the Les Suites Hotel Ottawa

Location 130 Besserer St, Ottawa, ON K1N9M9

Property Features

Les Suites Hotel Ottawa offers its guests an indoor pool, a health club, and a spa tub. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this aparthotel measures 2235 square feet (208 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Les Suites Hotel Ottawa. For a fee, parking is available. This 3.5-star Ottawa aparthotel is smoke free.

  • 239 guestrooms or units
  • 22 levels
  • 2235 sq ft of conference space
  • 208 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Macdonald-Cartier Intl. Airport (YOW) (15.8 km / 9.8 mi)
  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.5 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Les Suites Hotel Ottawa offers 239 accommodations with washers/dryers and laptop-compatible safes. Rooms open to balconies. Accommodations have separate living rooms and are furnished with double sofa beds. 42-inch flat-screen televisions come with cable channels. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Presse Cafe - This café serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 50 per pet (varies based on length of stay)
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Number of children who can stay free - 5
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 6 and CAD 15 per person (approximately)
  • Covered self parking fee: CAD 28 per night (in/out privileges)
  • Pet fee: CAD 50 per pet (varies based on length of stay)
  • Rollaway bed fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Suites Ottawa
  • Les Suites
  • Les Suites Hotel
  • Les Suites Hotel Ottawa
  • Les Suites Ottawa
  • Ottawa Hotel Suites
  • Ottawa Suites
  • Ottawa Suites Hotel
  • Suites Hotel Ottawa
  • Suites Ottawa
  • Les Hotel Ottawa
  • Ottawa Les Hotel
  • Les Suites Hotel Ottawa Ottawa
  • Les Suites Hotel Ottawa Aparthotel
  • Les Suites Hotel Ottawa Aparthotel Ottawa

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 5 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.