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Hilton Garden Inn Ottawa Downtown

3-star property
361 Queen Street, Ottawa, ON 1-855-887-0424
4.3 out of 5
Excellent!
See all 3 travelocity Reviews

"Vary clean and easy to find your room. Lots of staff help when needed " More

By a verified traveller on Mon 18 Oct 2021

Points Of Interest

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Hotel Description

3-star eco-friendly hotel near Supreme Court of Canada

City center stay

Within a 15-minute walk of this Downtown Ottawa hotel, you'll find Supreme Court of Canada and Parliament Hill. Canadian War Museum and University of Ottawa are also within 2 miles (3 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a gym on site, and laundry facilities and wedding services are also offered.

Room, 1 King Bed (Small)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $203* Per night/room 27 Jul. - 28 Jul.

Signature Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Ottawa Downtown ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Ottawa Downtown

Everyone (1) Family (2)
5 out of 5
Vary clean and easy to find your room. Lots of staff help when needed

Posted by on 18 Oct. 2021

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Comment from Hotel Management

18 Oct. 2021 by GM

Dear Frank, All-around cleanliness is a major focus for the entire staff here at the Hilton Garden Inn, so it is wonderful to hear that you noticed our efforts. We appreciate your kind feedback and look forward to hosting you again someday. Best, Wayne Day General Manager

3 out of 5
The room and the bathroom was fairly clean but the hallway looked as if a construction crew went through there with rocks/pebbles and dust on the carpet. The location is good although depends on which direction your room is facing. All in all decent but the place somehow lacked the right ambience.

Posted by , from Mississauga, ON on 19 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by GM

Dear Guest, Thank you for sharing your review and recommendation. We’re pleased to hear our clean accommodations and convenient location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you’ll visit us again for a flawless experience. Sincerely, Wayne Day General Manager

5 out of 5

Posted by on 2 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by GM

Dear Anonymous, Our hotel aims to provide a truly wonderful guest experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Denis Gilles General Manager

About the Hilton Garden Inn Ottawa Downtown

Location 361 Queen Street, Ottawa, ON K1R 0C7

Property Features

Hilton Garden Inn Ottawa Downtown offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 9 meeting rooms available. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the eco-friendly Hilton Garden Inn Ottawa Downtown. Parking is available for a fee. A complete renovation of Hilton Garden Inn Ottawa Downtown was completed in December 2018. This 3-star Ottawa hotel is smoke free.

  • 1 building
  • 175 guestrooms or units
  • 10 levels
  • Built in 1977
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Terrace
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (5.7 km / 3.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Ottawa Downtown offers 175 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature down comforters. 50-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Tulip Restaurant & Bar - This restaurant serves dinner only.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 19 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 20.95 for adults and CAD 10.48 for children (approximately)
  • Covered self parking fee: CAD 25.00 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay (maximum CAD 70 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • National Ascend Collection
  • National Ascend Collection Ottawa
  • National Hotel Ascend Collection hotel
  • National Hotel Ascend Collection hotel Ottawa
  • Hilton Garden Inn Ottawa Downtown Hotel
  • Hilton Ottawa Downtown Ottawa
  • Hilton Garden Inn Ottawa Downtown Hotel
  • Hilton Garden Inn Ottawa Downtown Ottawa
  • Hilton Garden Inn Ottawa Downtown Hotel Ottawa

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.