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"Older. No business centre. Subpar food. Hotel needs to be refreshed. " More

By a verified traveller on Sun 10 Nov 2019

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Hotel Description

3-star eco-friendly hotel in Ottawa Division

In shopping district

Your stay at this Ottawa Division hotel places you within 3 miles (5 km) of Queensway Carleton Hospital and Andrew Haydon Park. Algonquin College and Centrepointe Theatre are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and perks like free self parking.

Comfy beds, LCD TVs

The 84 individually decorated guestrooms offer comfy beds and private yards. Other amenities include refrigerators, Egyptian cotton sheets, and LCD TVs with cable channels.

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$95* Per night/room 6 Jun. - 7 Jun.

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Best Western Plus Ottawa/Kanata Hotel & Conference Centre ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Everyone (2) Family (2)
3 out of 5
Older. No business centre. Subpar food. Hotel needs to be refreshed.

Posted by on 10 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by SP

We would like to apologize for your negative experience with our property. This is not the experience we want our guests to have and will take your comments and strive to do better for each guest. I hope you will consider staying with us again in the future.

5 out of 5
Easily accessible, restaurant in house, great staff, clean.

Posted by on 3 Oct. 2019

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Comment from Hotel Management

4 Oct. 2019 by DM

Thank you for sharing your experience with us and choosing to stay with our Best Western. Come again soon.

3 out of 5

Travelocity omissions/restrictions

Pros: pool was nice, not crowded
Cons: amenities like shower gel and tea bags were not provided, even when requested; ice machine ran out of ice
Location: within walking distance to at least 3 other restaurants for lunches or dinner
hotel is undergoing major renovations; buffet breakfast as advertised in booking does not exist even though we were charged $14 per day per person only a$6 per day per person was credited against our choices, apparently a restriction by Travelocity which the hotel was not at liberty to adjust, leaving the customer feeling ripped off; dining room severely understaffed , tables not cleared and cleaned in a timely manner, one server for the entire dining room - front desk staff required to assist at times; server we did have was very pleasant and helpful, but volume to be done by one person is excessive

Posted by , from Buckhorn ON on 20 May 2017

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4 out of 5

Staff help

Pros: The hot tub was a nice ammenity. But it could have been a little hotter.
Location: We were in Ottawa to see our children and grandchildren.
The staff was very accommodating and knowledgeable of questions asked of them. Thank you to all of them. Carol & Tim

Posted by , from Barrie, On. on 28 Apr. 2015

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2 out of 5

Pretty Bad

We stayed there 1 year ago and it was OK (not great). Then we went back recently and I was pretty upset with the place. The pool was freezing cold so the grand kids could not swim for more than 10 minutes. The heater fan in the room would take about 10 - 20 minutes to kick in and smelt like it was going to burn the place down. The sink would drain very slowly. I asked them to look at the problems, but nothing happened. The pin that locks the sliding glass door would not work. Needless to say, I won't be going back.

Posted by on 19 Mar. 2009

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About the Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Location 1876 Robertson Rd., Ottawa, ON K2H5B8

Property Features

Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A terrace, barbecue grills, and multilingual staff are also featured at the eco-friendly Best Western Plus Ottawa/Kanata Hotel & Conference Centre. Free self parking is available. This 3-star Ottawa hotel is smoke free.

  • 84 guestrooms or units
  • 2 levels
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (24.8 km / 15.4 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets. 43-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Private outdoor space
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

High Fives Sports Pub - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: CAD 14 per person (approximately)
  • Pet fee: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Ottawa/Kanata
  • Best Western Plus Ottawa/Kanata
  • Best Western Plus Ottawa/Kanata Hotel
  • Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
  • Best Western Plus Ottawa/Kanata Ottawa
  • Best Western Plus Ottawa/Kanata Hotel Conference Centre
  • Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.