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4.1 out of 5

"Too small of a room, faced a brick wall and the overall hotel is not appealing " More

By a verified traveller on Tue 17 Dec 2019

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Hotel Description

4-star boutique hotel near Parliament Hill

Central Ottawa getaway

Within a 10-minute walk of this Downtown Ottawa hotel, you'll find Parliament Hill and National Arts Centre. Rideau Centre and Shaw Centre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A computer station, dry cleaning, and luggage storage are also on offer.

Free WiFi, comfy beds

Boasting comforts such as memory foam beds and premium bedding, the 112 guestrooms offer thoughtful touches like pillow menus and bathrobes. Free WiFi, TVs, and room service are also available.

Majestic King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$139* Per night/room 4 Apr. - 5 Apr.

Spacious Corner Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Romantic Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cozy Family Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Intimate Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Arc The Hotel ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arc The Hotel

Everyone (11) Couples (1) Family (2)
3 out of 5
Too small of a room, faced a brick wall and the overall hotel is not appealing

Posted by on 17 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by w

Thank you very much for your feedback, I am so sorry to hear you had such a terrible view. We try very hard to work with the views the hotel has in it's location. Being in a city center it's always challenging. Next time, please ask front desk to offer you a room with a view, we will always do this so long as we have availability. thank you very much for your feedback. have a great Wednesday.

5 out of 5

Posted by on 9 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by Whitney

Thank you for staying with us! Please consider staying with us again next time you are in Ottawa. Director of Sales and Marketing - Whitney

5 out of 5
Conveniently located within walking distance to the downtown core. Staff were friendly and helpful.

Posted by on 25 Jun. 2019

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3 out of 5
Hotel had no water from 10pm to 6am when we checked in. Couldn't take a warm shower when we got back to the hotel room.

Posted by on 8 Jun. 2019

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4 out of 5

Good hotel in convenient location

Pros: Comfortable room and central location. The Market was a $5 cab ride, which on a warm day you could walk.
Cons: Water pressure in shower was horrible.
Location: Downtown Ottawa. Canada's capital. Parliament, parks, museums, shopping, dining, walk along the canal, etc.
Very nice hotel. A little dated in areas. Staff was quite friendly. Check in and out very quick.

Posted by on 20 Oct. 2015

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4 out of 5

Posted by on 16 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by W

Thank you for the review! We look forward to hosting you again soon. Whitney

5 out of 5

Posted by on 11 Apr. 2019

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Comment from Hotel Management

14 Apr. 2019 by Frank L.

Dear Valued Guest, Thank you for taking the time rating us so positively. We hope to welcome you again soon

5 out of 5
Very nice hotel for our long weekend in Ottawa. I traveled with my wife and kids and we all enjoyed our stay. Staff were helpful and friendly. Location is extremely convenient to most tourist destinations. Rooms are snug for four but more than sufficient for us; wifi was good and enabled me to work remotely. I also commend the hotel on the excellent cruelty free shampoo, conditioner and lotions. Breakfast in the hotel was very good - steel cut oats were superb. If I had been traveling alone on business Arc The Hotel would be a terrific choice. We would stay there again. However for anyone who plans to stay in the hotel more than just for sleep and someplace to keep your bags, you may want to consider other places too.

Posted by , from NYC on 12 Nov. 2018

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Comment from Hotel Management

19 Dec. 2018 by Frank L.

Dear familyman, Thank you for taking the time to write this review. We appreciate all feedback and are glad you were able to enjoy our services. We hope you will consider staying with us again on your next trip to Ottawa!

4 out of 5
The bed is too small for 2 of us, but it’s in good location

Posted by on 23 Apr. 2018

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Comment from Hotel Management

1 May 2018 by Michelle

I'm sorry you weren't pleased with the size of the bed in your room. Next time, we would be more than happy to arrange for something a little more comfortable for you and your partner to stay. We appreciate the positive comments you made about our location, and that is something we definitely use to our advantage! We look forward to welcoming you back at Arc The.Hotel in the near future!

3 out of 5

Good hotel for location

Pros: Location
Cons: Lighting and color scheme
Location: Parliament, By Ward, Rialto Center, Sparks Street
It was a bit of a hassle to have to dig under the side tables to find the switch for the lights that was hidden and on the wire. The bathroom floor had dangerous slippery tile. The sink had a faucet that was placed so the water missed the top only marginally causing quite of bit of splatter when using it. Colors were dark. Thus, things on the carpet were obvious. The staff were wonderful and very helpful.

Posted by on 1 Jun. 2016

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Comment from Hotel Management

7 Jun. 2016 by Guest Experience Team

We thank you so much for taking the time to write about your experience with us and that you enjoyed the hospitality provided by our team. We are sorry you were disappointed with your room and appreciate your comments about it. We look forward to welcome you back in the future!

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8880 square feet (825 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Arc The Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Ottawa hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 8 levels
  • 8880 sq ft of conference space
  • 825 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (16.3 km / 10.2 mi)
  • Train station: Ottawa Station (5 km / 3.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Arc The Hotel offers 112 accommodations with laptop-compatible safes and complimentary newspapers. Memory foam beds feature premium bedding. A pillow menu is available. This Ottawa hotel provides complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Memory foam beds
  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Arc The Hotel has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property uses a grey water recycling system.

  • Grey water recycling system
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
  • Valet parking fee: CAD 32 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arc Hotel
  • Arc Hotel Ottawa
  • Arc Ottawa
  • Hotel Arc
  • Arc The Hotel Hotel
  • Arc The Hotel Ottawa
  • Arc The Hotel Hotel Ottawa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.