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Hilton Garden Inn Toronto/Ajax

3-star property
500 Beck Crescent, Ajax, ON 1-855-887-0424
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3.9 out of 5
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See all 7 Travelocity Reviews

"Beautiful roooms emaculate, spacious. Everything in the rooms is brand new " More

By a verified traveller on Thu 14 Mar 2019

Points Of Interest

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Hotel Description

3-star eco-friendly hotel perfect for exploring Ajax

City center stay

Within 6 miles (10 km) of this Ajax hotel, you'll find Lake Ontario and Veterans' Point Gardens. Oshawa Centre is within 9 miles (15 km) and Toronto Zoo is within 12 miles (20 km).

Renovated in 2019

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a coffee shop, and express check-out are also offered.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 134 guestrooms also offer free WiFi and flat-screen TVs with cable channels. MP3 docks, room service, and coffee/tea makers are also available. Housekeeping is available on request.

Two queen beds non smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$102* Per night/room 1 Feb. - 2 Feb.

1 king jr suite evolution non smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed evolution room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Toronto/Ajax ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Toronto/Ajax

Everyone (6) Family (1)
5 out of 5

Posted by on 21 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Wilson H.

Dear Guest, Thank you for the positive feedback. We appreciate you taking the time to share your experience. We look forward to welcoming you back to Hilton Garden Inn Ajax.

4 out of 5

Posted by on 7 Mar. 2019

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Comment from Hotel Management

18 Apr. 2019 by Wilson H.

Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future.

5 out of 5
Beautiful roooms emaculate, spacious. Everything in the rooms is brand new

Posted by on 14 Mar. 2019

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Comment from Hotel Management

18 Apr. 2019 by Wilson H.

Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future.

5 out of 5
Have no complaints. I will definitely keep this hotel in mind the next time I am in Ajax, ON.

Posted by on 5 Jun. 2018

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5 out of 5

Good hotel in convenient location

This is the 3rd time I have stayed at this hotel. The staff is always helpful. The rooms are always clean.

Posted by , from Chicago on 16 May 2018

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Comment from Hotel Management

17 May 2018 by manisha

Thank you so much for your ongoing business. We truly appreciate it:)

1 out of 5

WE WERE TURNED AWAY FROM BREAKFAST

Pros: IT WAS PRETTY
Cons: RESTAURANT STAFF
Location: HILTON GARDEN INN, AJAX, TORONTO
BREAKFAST CLOSES AT 11 AM THEY WOULD NOT LET US EAT BECAUSE WE WERE THERE AT TEN OF 11 ! NOT FAIR. WILL NEVER STAY AT THIS CHAIN AGAIN

Posted by , from va on 6 Dec. 2017

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Comment from Hotel Management

26 Jan. 2018 by mkhanna

Dear Libby Thank you for staying with us. My sincere apologies for the service you received at breakfast. Please be assured that your comments will be discussed with the food and beverage manager to ensure this does not happen again. I am sorry for the inconvenience caused. We appreciate your business and hope you will give us another chance to demonstrate our commitment to your comfort.

2 out of 5

Lack of controls

Room was clean but the curtains did not close all the way, left a 3 inch gap. Hotel lost hot water one day and was offered free breakfast for the inconvenience. The real problem was with the travel ball teams. The parents would gather in one of the rooms or down in the lobby and drink and let there kids roam free without supervision. The hotel management let this happen without saying anything to the parents. The kids were allowed to play ball in the hallways at midnight and when contacting the front desk, they did send someone up there to disperse the kids. Management said they would stay there for a while to make sure the kids did not come back out into the hallways. Five minutes later, management was gone and the kids were back. Kids would go from the pool to the gym and climb on the equipment like it was a rock climbing facility. My stay at the hotel was for 16 days and this went on for 10 of the day I was there. Very disappointed in the stay.

Posted by on 10 Aug. 2015

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About the Hilton Garden Inn Toronto/Ajax

Location 500 Beck Crescent, Ajax, ON L1Z1C9

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. Event space at this hotel measures 1998 square feet (180 square meters) and includes conference space. The eco-friendly Hilton Garden Inn Toronto/Ajax also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. A complete renovation of Hilton Garden Inn Toronto/Ajax was completed in March 2019. This 3-star Ajax hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • 1998 sq ft of conference space
  • 180 sq m of conference space
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Pearson Intl. Airport (YYZ) (55.8 km / 34.7 mi)
  • Train station: Ajax Station (4 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Toronto/Ajax offers 134 accommodations with MP3 docking stations and safes. 27-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ajax hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in March 2019.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Great North American Gril - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cribs (infant beds) are available for CAD 15.0 per night.

Pet Policy

  • Pets: CAD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: CAD 15.0 per night
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Toronto/Ajax
  • Hilton Garden Inn Toronto/Ajax Ajax
  • Hilton Garden Inn Toronto/Ajax Hotel
  • Hilton Garden Inn Toronto/Ajax Hotel Ajax
  • Ajax Hilton
  • Hilton Ajax
  • Hilton Garden Inn Ajax
  • Hilton Garden Inn Ajax
  • Hilton Ajax
  • Hilton Garn TorontoAjax Ajax
  • Hilton Toronto Ajax Ajax
  • Hilton Garden Inn Toronto/Ajax Ajax
  • Hilton Garden Inn Toronto/Ajax Hotel
  • Hilton Garden Inn Toronto/Ajax Hotel Ajax

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.