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4.1 out of 5

"Double tree hotel in Orlando was amazing and very clean. Staff was efficient and pleasant. I will definitely return. " More

By a verified traveller on Sun 19 Jun 2022

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Hotel Description

Family-friendly 4-star aparthotel near Universal Studios Florida

Florida Center stay

Within a 15-minute walk of this Florida Center aparthotel, you'll find Universal Studios Florida and Universal CityWalk. Universal’s Islands of Adventure and Orlando International Premium Outlets are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free aparthotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Bring the family and enjoy the children's pool, free theme park shuttle, and arcade/game room. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, MP3 docks

The 742 shared apartments offer free WiFi and free wired Internet, as well as MP3 docks. Other amenities include refrigerators, room service, and flat-screen TVs with cable channels.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $153* Per night/room 30 Oct. - 31 Oct.

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (Universal View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Fitness)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton at the Entrance to Universal Orlando ratings based on 115 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton at the Entrance to Universal Orlando

Everyone (46) Couples (19) Family (50)
5 out of 5
Double tree hotel in Orlando was amazing and very clean. Staff was efficient and pleasant. I will definitely return.

Posted by on 19 Jun. 2022

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Comment from Hotel Management

21 Jun. 2022 by Customer Service

Thank you for sharing this wonderful review with us, Lorraine! We're thrilled to hear you had such an enjoyable experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging. We'd love to share yet another unforgettable visit with you someday!

5 out of 5
Great

Posted by on 15 Jun. 2022

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Comment from Hotel Management

17 Jun. 2022 by Customer Service

Thanks, Tracy! It's outstanding your time at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando was fantastic. We can't wait until your next visit!

4 out of 5
It was very comfortable and nice , however I was not aware when I booked that I would be charged for parking every night, I don’t feel anyone should pay to park at a hotel and in the past I have never had to pay for parking, it will certainly affect my decision in the future when I choose a hotel.

Posted by on 13 Jun. 2022

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Comment from Hotel Management

15 Jun. 2022 by Customer Service

Thank you for taking the time to share your 4/5 review with us, Richard. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again!

3 out of 5

Posted by on 12 Jun. 2022

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4 out of 5
Friendly staff, clean hotel and great location.

Posted by on 1 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Customer Service

Thank you for sharing, Maranda! We're delighted to hear that you had a wonderful experience at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando! We're so glad you enjoyed our location, clean facilities, and interacting with our team. We strive to provide our guests with the best possible experience, so this is great to hear. Given your rating, please let us know how we can make your next visit perfect. We'd love to share an even more fantastic visit with you in the future!

3 out of 5

Posted by on 30 May 2022

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5 out of 5

Posted by on 14 May 2022

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Comment from Hotel Management

16 May 2022 by Customer Service

Thank you for the perfect rating, Rachel! We are very pleased to hear that you had a wonderful stay at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon! Thanks again for the feedback!

4 out of 5
Nice staff but hard beds

Posted by on 8 May 2022

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Comment from Hotel Management

10 May 2022 by Customer Service

Thank you for the 4/5 review, Stacy! It's excellent you enjoyed your time with us so much! We're delighted you appreciated our team's service. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our bedding with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day!

1 out of 5
Contacted the front desk on day#2 to inquire about servicing the room to learn you have to request it other wise they wouldn’t do it. So I requested the service for day #3 but they never came to even change towels or provide more coffee. Very disappointed since this is my 3rd stay in this hotel. Not coming back sadly as I value my money very much and I expect respect and good service

Posted by on 8 May 2022

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Comment from Hotel Management

10 May 2022 by Customer Service

We appreciate you taking the time to leave us this feedback, Mario. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

5 out of 5

Posted by on 29 Apr. 2022

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About the DoubleTree by Hilton at the Entrance to Universal Orlando

Location 5780 Major Blvd, Orlando, FL 32819

Property Features

DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests a children's pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Business amenities include a business center and limo/town car service. Event space at this aparthotel measures 65000 square feet (6039 square meters) and includes conference space. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee. This 4-star Orlando aparthotel is smoke free.

  • 742 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 1974
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 shared accommodations with MP3 docking stations and laptop-compatible safes. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Accommodations are shared
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

American Grill - This restaurant serves breakfast and lunch.

Sunshine Cafe - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Pizza, Burgers, and More - Onsite café. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of: SafeStay (AHLA - USA); WELL Health-Safety Rating (IWBI); COVID-19 Guidelines (WHO); COVID-19 Guidelines (CDC).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13.99 and USD 25.99 per person (approximately)
  • Self parking fee: USD 26.00 per night (in/out privileges)
  • Secured valet parking fee: USD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Entrance
  • DoubleTree Hilton Entrance Hotel
  • DoubleTree Hilton Entrance Hotel Orlando Universal
  • DoubleTree Hilton Entrance Universal Orlando
  • DoubleTree Hilton Orlando Universal
  • DoubleTree Orlando Universal
  • DoubleTree Orlando Universal Entrance
  • Hilton DoubleTree Orlando Universal
  • Hilton Entrance
  • Doubletree Orlando
  • Doubletree Universal
  • Orlando Doubletree
  • DoubleTree Hilton Entrance Universal Orlando Hotel
  • DoubleTree Hilton Entrance Universal Hotel
  • DoubleTree Hilton Entrance Universal

You should know

  • Pool access available from 7 AM to 11 PM.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.