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4.2 out of 5

"The hallway smelled like urine/ 1 pillow/2 in each bed only super thin, not comfortable pillows at all. The elevators took forever and when we waited ... " More

By a verified traveller on Mon 13 Sep 2021

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Hotel Description

Family-friendly 4-star hotel near Universal Studios Florida

In shopping district

With a stay at this Southwest Orlando hotel, you'll be within half a mile (1 km) of Universal Studios Florida and 2 miles (3 km) of Universal CityWalk. Orlando International Premium Outlets and Universal’s Islands of Adventure are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a spa tub. Bring the family and enjoy the children's pool, free theme park shuttle, and arcade/game room. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, MP3 docks

The 742 shared guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Other amenities include refrigerators, room service, and flat-screen TVs with cable channels.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$97* Per night/room 29 Sep. - 30 Sep.

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (Universal View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Fitness)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton at the Entrance to Universal Orlando ratings based on 79 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton at the Entrance to Universal Orlando

Everyone (31) Couples (12) Family (41)
3 out of 5
The hallway smelled like urine/ 1 pillow/2 in each bed only super thin, not comfortable pillows at all. The elevators took forever and when we waited they were always full- so winded going down they the stairs.

Posted by on 13 Sep. 2021

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Comment from Hotel Management

14 Sep. 2021 by Customer Service

We appreciate your feedback, mayra. We're disappointed to hear that our bedding didn't meet your expectations. We strive to provide our guests with comfortable and relaxing rooms, which is why this is so upsetting to hear. We've addressed your concerns with the appropriate members of our team so we can ensure a more enjoyable experience in the future.

5 out of 5
I like that this property is centrally located and I was able to get around easily without having to rent a vehicle for me and my family. The hotel staff was friendly and helpful easily answering any questions that we had. I understand that during this unprecedented times of COVID that rooms are not being cleaned daily unless asked I would have liked a central location on a given floor to deposit trash so that it does not collect/build up in the rooms.

Posted by , from Brooklyn on 9 Sep. 2021

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Comment from Hotel Management

10 Sep. 2021 by Customer Service

Thank you for the lovely review, Kay! We are very proud to hear about the wonderful stay you had at DoubleTree by Hilton Hotel at the Entrance to Universal Orlando. It is great to hear that you found our central location and kind staff to be so agreeable! We hope you plan on staying with us again soon as we'd love to share another great experience with you. Thanks again! Have a wonderful day!

5 out of 5
Great stay and very close to everything

Posted by on 1 Sep. 2021

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Comment from Hotel Management

4 Sep. 2021 by Customer Service

Thank you for the excellent rating, Ryan! We endeavor to go above and beyond to ensure our guests have a memorable experience at DoubleTree by Hilton! We look forward to hosting you again soon. Have a fantastic day!

2 out of 5
Close to Universal is the only thing I liked. I did not like that i had to pay 30.00 a night to park at the hotel I was staying in or having to pay for breakfast. The room was really humid and smelled bad. Room was warm although AC set to 60. Although the distance to Universal was great i would not stay here again.

Posted by on 1 Sep. 2021

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Comment from Hotel Management

1 Sep. 2021 by Customer Service

Thank you for taking the time to share your feedback, Lisandra. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our accommodations and service didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

5 out of 5
Clean quiet and close to universal.. great place to stay..

Posted by on 11 Aug. 2021

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Comment from Hotel Management

15 Aug. 2021 by Cris

Thank you for your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.

5 out of 5
Great location. Clean rooms. Amazing customer service.

Posted by on 3 Aug. 2021

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Comment from Hotel Management

4 Aug. 2021 by Doubletree by Hilton at the Entrance to Universal

Thank you for taking a moment to share your experience. We are happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

4 out of 5
Walking around the parking lot this morning cuz and I did at the hotel

Posted by on 2 Aug. 2021

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Comment from Hotel Management

2 Aug. 2021 by Guest Services

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

5 out of 5
There was a fee for parking. Per night. I did not like that. Very in happy 😡

Posted by on 30 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by Cris

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

3 out of 5
The pool was nice

Posted by on 25 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Cris

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

3 out of 5
I rented 2 rooms for a family vacation. The view over the Universal parks was cool! You could see the fireworks each night. Room 1 was nice and clean. The hair dryer was cracked and made a lot of noise. The toilet leaked onto the bathroom floor. There was a fridge in the room. Room 2 was clean but for some reason it stayed extremely damp in the room. The bedding and carpet seemed damp every evening. Maintenance came and checked and didn’t have any answers. The toilet clogged and overflowed. Maintenance responded and unplugged the toilet but advised my family that they could clean up the mess on their own with towels. There was no room service offered. You had to pickup towels, trash bags, toilet paper yourself from the front desk if needed. There was a large beauty pageant being held at the hotel. The night of our arrival, there was a long line for the elevators and one of them was broken. It got repaired the next day after we asked them about it. The pool, splash pad, and hot tub was decent. The Starbucks on site was “temporarily” closed for a few days. There was a convenient free shuttle offered to and from the Universal Studios which was very close to the hotel. Renting a car was easy with the Avis that was on-site. The American Grill and Sunshine Cafe on-site were good for food and breakfast. Basically, this hotel was not the worst or the best.

Posted by on 18 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by Guest Services

Thank you for your recent stay and taking the time to provide a review. We apologize for any inconvenience experienced during your time at the hotel. We hope to see you again soon.

About the DoubleTree by Hilton at the Entrance to Universal Orlando

Location 5780 Major Blvd, Orlando, FL 32819

Property Features

DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests an outdoor pool, a children's pool, a spa tub, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. Business amenities include a business center and limo/town car service. Event space at this hotel measures 65000 square feet (6039 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee. This 4-star Orlando hotel is smoke free.

  • 742 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 1974
  • Bar by the pool
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 shared accommodations with MP3 docking stations and laptop-compatible safes. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Accommodations are shared
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10 AM.

Pompano - This restaurant serves breakfast and lunch.

Carnivale Cafe - This café serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO), WELL Health-Safety Rating (IWBI), and SafeStay (AHLA - USA).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13.99 and USD 25.99 per person (approximately)
  • Self parking fee: USD 23.00 per night
  • Valet parking fee: USD 29 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Entrance
  • DoubleTree Hilton Entrance Hotel
  • DoubleTree Hilton Entrance Hotel Orlando Universal
  • DoubleTree Hilton Entrance Universal Orlando
  • DoubleTree Hilton Orlando Universal
  • DoubleTree Orlando Universal
  • DoubleTree Orlando Universal Entrance
  • Hilton DoubleTree Orlando Universal
  • Hilton Entrance
  • Doubletree Orlando
  • Doubletree Universal
  • Orlando Doubletree
  • DoubleTree Hilton Entrance Universal Orlando Hotel
  • DoubleTree Hilton Entrance Universal Hotel
  • DoubleTree Hilton Entrance Universal
  • DoubleTree by Hilton at the Entrance to Universal Orlando Hotel

You should know

  • Pool access available from 7 AM to 11 PM.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.