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"While the location was beautiful-beach front, the area around the hotel on the street side was a little run down, the room it self had a stained couch ... " More

By a verified traveller on Sun 18 Jul 2021

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Hotel Description

3-star beachfront hotel near Virginia Beach Boardwalk

On the beach

A stay at this Northeast Virginia Beach hotel places you within half a mile (1 km) of Virginia Beach Boardwalk and 2 miles (3 km) of Virginia Beach Convention Center. Neptune Statue and Virginia Aquarium and Marine Science Center are also within 2 miles (3 km).

Fun at the beach

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Free self parking, a computer station, and dry cleaning are also offered.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 110 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include balconies, free local calls, and hair dryers.

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$236* Per night/room 30 Aug. - 31 Aug.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Surfbreak Oceanfront Hotel, Ascend Hotel Collection ratings based on 40 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Surfbreak Oceanfront Hotel, Ascend Hotel Collection

Everyone (20) Couples (7) Students (1) Family (11) Other (1)
3 out of 5
While the location was beautiful-beach front, the area around the hotel on the street side was a little run down, the room it self had a stained couch and the AC unit sounded like a jet. We requested towels 3 did time and never received them, however our request for extra sheet to cover the stained couch and a replacement coffee maker was done quickly. I was a bit more hopeful for better service. While it’s a non smoking location we often smelt smoke and pot wafting from the other balconies. The hote for my taste is not what I believed we were getting. But the beach was stunning.

Posted by on 18 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by General Manager

Thanks for the feedback. We are happy you liked our location being close to the beach. However, we appreciate you sharing your concerns regarding our service. Our top priority is excellent service, and we are sorry for any lack of responsiveness to your needs. This will be addressed appropriately, and we are grateful for your patience. We hope you will return as we would welcome the opportunity to provide the service you deserve from us every visit. We look forward to welcoming you again, Stacie Dodson General Manager

3 out of 5

Posted by on 11 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by General Manager

thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back for a perfect visit. It was a pleasure hosting you, and we wish you all the best. We look forward to welcoming you again! Stacie Dodson General Manager

1 out of 5
The worst stay ever my vehicle was stolen from there parking lot. An nothing was done by the hotel I’m so upset and I’m asking for my refunds and my lawyers will be In touch.

Posted by on 23 May 2021

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1 out of 5

Posted by on 22 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Surfbreak Oceanfront Hotel

We are working to provide quality in both service and accommodations and are sorry your expectations were not met during your stay

5 out of 5

Posted by on 20 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Surfbreak Oceanfront Hotel

Thank you! We hope to see you again soon!

4 out of 5
The balcony ocean view was incredible and Tim the man cleaning the rooms was incredibly helpful and had amazing customer service skills!

Posted by on 10 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Surfbreak Oceanfront Hotel

Thank you! Hope to see you again soon!

1 out of 5
Entire property was dirty. Rooms not available, no trash can, only hand towels and wash clothes in room. No coffee for coffee maker, ac/heating unit very loud, mirrors and TV dirty. Bags of trash, dirty linens left in hallways. One housekeeper for property and he said he went to the street to try and recruit help! This made us feel very uncomfortable as our personal items were in the room. I would not recommend this property to anyone and suggest you take off of your website

Posted by on 9 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by Surfbreak Oceanfront Hotel

We don't ever like to hear how we've fallen short during a guest's stay but appreciate any constructive criticism that helps us to improve every guest’s stay.

4 out of 5
Just in side the door was a guy with a broom that made us uneasy

Posted by on 7 Mar. 2021

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Comment from Hotel Management

10 Mar. 2021 by Surfbreak Oceanfront Hotel

We do apologize for you not feeling comfortable, we hope to see you again.

2 out of 5
I liked that the hotel was on the beach. We were not told that maid services would not be available at all during our stay. We had to go to the front desk for t/p, towels and had to empty our own garbage everyday. They left all empty rooms open to anyone walking by. I felt like it was not safe since all rooms have balconies. Halls were filled with garbage and dirty towels.

Posted by on 20 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Guest Relations

Thank you for taking the time to leave feedback. All feedback, whether positive or negative, helps us get closer to obtaining our goal of giving our guests the best possible experience. We are very displeased to hear about the concerns outlined in your response, and will be addressing them accordingly. We sincerely apologize.

1 out of 5
No parking I was told to park across the street at a business parking lot , appearance of lobby didn’t sit well with me .

Posted by on 26 Aug. 2020

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Comment from Hotel Management

26 Aug. 2020 by Guest Relations

Thank you for taking the time to leave feedback! All feedback, whether positive or negative, helps us get closer to obtaining our goal of offering our guests great experiences. We are displeased to hear of the issues you faced during your stay, and will address them directly. We hope you give us the chance to earn your business again in the future.

About the Surfbreak Oceanfront Hotel, Ascend Hotel Collection

Location 1101 Atlantic Ave, Virginia Beach, VA 23451

Renovations + Closures

The property is closed between October 24 and May 1.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available. A computer station is on site and WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Surfbreak Oceanfront Hotel, Ascend Hotel Collection. Limited free parking is available on a first-come, first-served basis. This 3-star Virginia Beach hotel is smoke free.

  • 110 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Beach lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Norfolk Intl. Airport (ORF) (29.5 km / 18.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Surfbreak Oceanfront Hotel, Ascend Hotel Collection offers 110 accommodations with safes and hair dryers. Rooms open to balconies. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Calypso Bar and Grill - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Mobile key entry is not available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Ocean
  • Grand Ocean
  • Grand Ocean Hotel
  • Grand Ocean Hotel Virginia Beach
  • Grand Ocean Virginia Beach
  • Hotel Grand Ocean
  • Ocean Grand Hotel
  • Atlantic Sands Oceanfront Virginia Beach
  • Surfbreak Oceanfront Hotel Virginia Beach
  • Surfbreak Oceanfront Hotel
  • Surfbreak Oceanfront Virginia Beach
  • Surfbreak Oceanfront
  • Surfbreak Oceanfront Hotel an Ascend Hotel Collection Member
  • Surfbreak Oceanfront Hotel, Ascend Hotel Collection Hotel
  • Surfbreak Oceanfront Hotel an Ascend Hotel Collection Member

You should know

  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 8:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.