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4.2 out of 5

"First time staying at any Sheraton hotel. Was disappointed due to the fact we paid extra for what I thought was a modernly renovated 22nd floor premiu ... " More

By a verified traveller on Sun 28 Jun 2020

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Hotel Description

Family-friendly 4-star hotel near Crystal Caves

City center retreat

Your stay at this hotel will put you steps from Oakes Garden Theatre and a 5-minute walk from Casino Niagara. Crystal Caves and Fallsview Indoor Waterpark are also within half a mile (1 km).

Casino, outdoor pool

This romantic hotel features a casino, a full-service spa, and a water park. Bring the family and enjoy the mini golf, children's pool, and waterslide. Enjoy a meal in one of the 3 restaurants and freebies like WiFi in public areas and a casino shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 669 guestrooms also offer WiFi and TVs with cable channels. Other amenities include room service, premium bedding, and free bottled water.

Room, 2 Queen Beds, Non Smoking, Interior View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
C$93* Per night/room 28 Sep. - 29 Sep.

Room, 2 Queen Beds, Non Smoking (Falls View)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking (Falls View, High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking (Falls View, High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, Park View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (American Falls View)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Sheraton On The Falls Hotel ratings based on 48 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton On The Falls Hotel

Everyone (24) Couples (9) Family (15)
2 out of 5
Indoor pool was closed which was not stated on website. Was the whole reason for booking that motel

Posted by on 24 Aug. 2020

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3 out of 5
First time staying at any Sheraton hotel. Was disappointed due to the fact we paid extra for what I thought was a modernly renovated 22nd floor premium suite but it turned out to be the 19th floor and the room kinda outdated :/ no room service no water park ( cvd19’s fault I know ) but I feel like the value wasn’t there, for almost $250 a night I was hoping for a lot more, or at least pay less to substitute lack of services. Staff were great no one was rude and we were comfortable but I just kept looking up at the people above us who had walk out balcony’s like what!? I wanted that lol

Posted by on 28 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Guest Experience Manager

Dear Guest, thank you for taking the time to post a review of your time with us. We regret that some of our amenities were not available during your stay, and we are disappointed to read our accommodations did not provide the value you were hoping for. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. On a positive note, we thank you for recognizing our team for their helpful, friendly service. It was a pleasure to have you as our guest, and we hope you will give us a chance to provide you with the exceptional stay you deserve. Zach, Guest Experience Manager

5 out of 5

Posted by on 6 Mar. 2020

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Comment from Hotel Management

19 Apr. 2020 by Guest Experience Manager

Dear Guest, thank you for choosing to stay with us and for the generous rating. We are delighted to have exceeded your expectations and look forward to your next visit. Zach Guest Experience Manager

4 out of 5
Liked that on the 21st floor we were on had a microwave we could use in with the ice machine. Didn't like the partying neighbors at 2 am. The hotel staff to care of it right away though.

Posted by on 23 Feb. 2020

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4 out of 5
The only downfall is distance and cost of self parking Overnight should be reduced rates

Posted by on 3 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by FD

Thank you for taking the time to leave your feedback! We are happy to see you enjoyed your time here and do hope to see you another time!

5 out of 5
Nice clean property, staff pleasant and view from room was amazing!

Posted by on 15 Oct. 2019

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Comment from Hotel Management

7 Dec. 2019 by FD

Thank you for taking the time to leave your feedback! We are happy to hear that you enjoyed your stay here at our property. Our view is hard to beat! We hope to see you another time!

4 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

25 Apr. 2020 by Guest Experience Manager

Dear Guest, thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton on the Falls Hotel, we would like to invite you for another outstanding visit. Zach, Guest Experience Manager

5 out of 5

Posted by on 25 Feb. 2020

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4 out of 5

Posted by on 22 Feb. 2020

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4 out of 5
I would definitely recommend the rooms with the Falls view! Excellent!

Posted by on 7 Jan. 2020

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About the Sheraton On The Falls Hotel

Location 5875 Falls Ave, Niagara Falls, ON L2G3K7

Property Features

Sheraton On The Falls Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. There are 18 meeting rooms available. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton On The Falls Hotel. For a fee, parking is available. This 4-star Niagara Falls hotel is smoke free.

  • 669 guestrooms or units
  • 22 levels
  • 3 dining venues
  • Casino
  • Nightclub
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (43.7 km / 27.1 mi)
  • Train station: Niagara Falls Station (2.9 km / 1.8 mi)
  • Property shuttles: Free casino shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton On The Falls Hotel offers 669 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.

Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.

Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per stay.

Pet Policy

  • Pets and service animals are not allowed at Sheraton On The Falls Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Masks are compulsory at the property
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 27.95 for adults and CAD 14.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self parking fee: CAD 35 per night (in/out privileges)
  • Valet parking fee: CAD 55 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Falls Sheraton
  • Sheraton Falls
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Hotel
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton On The Falls
  • Sheraton On The Falls Hotel Hotel
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton On The Falls Hotel Hotel Niagara Falls

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.