Family-friendly 4-star hotel near Fallsview Indoor Waterpark
City center retreat
Your stay at this hotel will put you steps from Oakes Garden Theatre and a 5-minute walk from Fallsview Indoor Waterpark. Casino Niagara and Queen Victoria Park are also within half a mile (1 km).
Casino, 24-hour fitness
This smoke-free hotel features a casino, a full-service spa, and a water park. Bring the family and enjoy the mini golf, children's pool, and waterslide. Enjoy a meal in one of the 3 restaurants and freebies like WiFi in public areas and a casino shuttle.
Sheraton Fallsview Hotel ratings based on 45 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sheraton Fallsview Hotel
Everyone (15)Couples (12)Family (18)
5 out of 5
Great place, super busy, but staff handled it great
Posted by Michael, from LONDON on 17 Mar. 2022
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5 out of 5
Great stay
Posted by nazanin on 21 Feb. 2022
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Comment from Hotel Management
22 Feb. 2022
by Guest Services
Dear Nazanin, thank you for rating your stay at Sheraton Fallsview Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Best Regards,
Zach,
Guest Services
5 out of 5
Posted by Liane on 6 Aug. 2021
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5 out of 5
Good
Posted by a verified traveller on 20 Jul. 2021
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3 out of 5
Hotel was redone and it’s lovely.
Lots of space in our room. Big bathroom. Decor is calming and comfy
Posted by a verified traveller on 3 Jul. 2021
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3 out of 5
When we arrived, cars were lined up for valet parking. We were finally told a spot was available on site, and we pulled in and parked.
After getting our things out of the car, one of the valet guys in the garage said we cant stay there, its for "check in only, then you have to move".
This now our 4th stay at this location in the past 8 months. EVERYTIME, we have parked there and paid the $50 to do so. When we told him that, he said we still cant stay there.
There was a line up out the doors for people waiting to check in. We waited 45 minutes in line to check in.
Once we checked in, we paid 75$ to keep our parking spot in the on site garage (CRAZY)
Not all tills were open. On a friday evening it should be all hands on deck. The wait time was very excessive.
After checking into our room and dropping off our things, we went down to the gift shop.
After buying some items and ice cream, we went back to our room and our key would not let us in.
We then had to go back downstairs, WAIT IN LINE again with melting ice cream to get someone to help us get into our room.
We were also told our room would have "one of the best fallsviews"...it was more of a city view as we could see the ferris wheel and all the other stores on Clifton Hill.
Not a great experience this time around.
Unsure if we will continue to come here.
Posted by a verified traveller on 19 Jun. 2021
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5 out of 5
Great attitude by gal at reception and the best beds in the world!
Posted by Anthony, from Niagara Falls on 8 Oct. 2020
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2 out of 5
Indoor pool was closed which was not stated on website. Was the whole reason for booking that motel
Posted by a verified traveller on 24 Aug. 2020
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3 out of 5
First time staying at any Sheraton hotel. Was disappointed due to the fact we paid extra for what I thought was a modernly renovated 22nd floor premium suite but it turned out to be the 19th floor and the room kinda outdated :/ no room service no water park ( cvd19’s fault I know ) but I feel like the value wasn’t there, for almost $250 a night I was hoping for a lot more, or at least pay less to substitute lack of services. Staff were great no one was rude and we were comfortable but I just kept looking up at the people above us who had walk out balcony’s like what!? I wanted that lol
Posted by a verified traveller on 28 Jun. 2020
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Comment from Hotel Management
29 Jun. 2020
by Guest Experience Manager
Dear Guest, thank you for taking the time to post a review of your time with us. We regret that some of our amenities were not available during your stay, and we are disappointed to read our accommodations did not provide the value you were hoping for. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. On a positive note, we thank you for recognizing our team for their helpful, friendly service. It was a pleasure to have you as our guest, and we hope you will give us a chance to provide you with the exceptional stay you deserve.
Zach,
Guest Experience Manager
5 out of 5
Posted by a verified traveller on 6 Mar. 2020
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Comment from Hotel Management
19 Apr. 2020
by Guest Experience Manager
Dear Guest, thank you for choosing to stay with us and for the generous rating. We are delighted to have exceeded your expectations and look forward to your next visit.
Zach
Guest Experience Manager
Sheraton Fallsview Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. There are 18 meeting rooms available. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton Fallsview Hotel. For a fee, parking is available. This 4-star Niagara Falls hotel is smoke free.
669 guestrooms or units
22 levels
3 dining venues
Casino
Nightclub
Deli
Poolside lounge chairs
Charging station for electric cars
Conference center
Business facilities
Breakfast available (surcharge)
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Convenience store
Terrace
Garden
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Bar by the pool
Family Friendly Amenities
Family property
Number of indoor pools - 1
Number of outdoor pools - 1
Children's pool
Waterslide
Free WiFi
Grocery/convenience store
Snack bar/deli
Arcade/game room
Miniature golf on site
Refrigerator
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (2.9 km / 1.8 mi)
Property shuttles: Free casino shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Sheraton Fallsview Hotel offers 669 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
In-room dining (limited hours)
Television
Cable channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy English breakfast daily from 7 AM to 11 AM.
Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.
Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.
Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.
Starbucks - This coffee shop serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 4
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for CAD 25.0 per stay.
Pet Policy
Pets and service animals are not allowed at Sheraton Fallsview Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals not allowed
UnionPay
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Masks are compulsory at the property
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: CAD 32.95 for adults and CAD 16.48 for children (approximately)
Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
Self parking fee: CAD 39 per night (in/out privileges)
Valet parking fee: CAD 59 per night (in/out privileges)
Rollaway bed fee: CAD 25.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton Falls
Sheraton On The Falls Hotel Niagara
Sheraton Niagara Falls
Sheraton Hotel Niagara Falls
Niagara Falls Sheraton
Sheraton On The Falls
You should know
Pool access available from 8:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
