"Professional and helpful staff. Clean, large room, ours had a view of the Falls. Can walk to many restaurants and the Falls. It's a tall building but
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You'll be steps from Fallsview Casino and within a 10-minute walk of Skylon Tower with a stay at this Fallsview hotel. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).
Casino, coffee shop
A casino, 4 restaurants, and 2 indoor pools are all featured at this eco-certified hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. Self parking, a coffee shop, and a snack bar/deli are also offered.
from CA $172
Room, 1 King Bed, City View (Compact, Shower Only)
Hilton Niagara Falls/Fallsview Hotel & Suites ratings based on 56 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Niagara Falls/Fallsview Hotel & Suites
Everyone (25)Couples (13)Family (15)
5 out of 5
Posted by ANDREW, from MISSISSAUGA on 2 Jul. 2023
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Comment from Hotel Management
24 Jul. 2023
by g
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!
5 out of 5
Posted by Gary on 25 Apr. 2023
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Comment from Hotel Management
15 May 2023
by Revenue
Thank you for taking the time to review Hilton Hotel and Suites and for the fantastic 5/5 review. We are looking forward to your stay with us again!
2 out of 5
Overall I am not impressed with this Hilton hotel at all! We did like the ability to forgo the check in line by being able to digitally check in though. The room was clean and we paid extra for the view and was not disappointed there! Incredible view of all the falls! We had very little interaction with the staff so I cant really review them. Well, the T.V. set didnt work half the time, it either wasnt receiving a signal or it would just turn it self off.. Most channels were either sports or news! Very frustrating. Not a single USB port to charge a phone!!! If you dont bring an adaptor be prepared to pay a lot more for one there. No clock in the room either. That was also very confusing to us. No USB or clock...We tried to get drinks one night at Spyce Lounge. It was only half full but the empty tables were all dirty (dishes etc..) we waited and roamed around and finally sat at a dirty table and when the server finally came over she asked if we had been served and when we told her we hadnt and just wanted cocktails, she gave us a menu, grabbed a couple of the dishes and said she would be right back. We waited 15 minutes while we watched her talk to other employees, laugh with other tables and generally avoid our section. There were a few other tables of hers that were getting pissed near us. We ended up at Corso"s and sat at the bar. The bartender there was friendly and said that he hears complaints about Spyce all the time. Overall, It wasnt a horrible experience.
Posted by Brian on 26 Sep. 2023
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Comment from Hotel Management
27 Sep. 2023
by g
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.
5 out of 5
Professional and helpful staff. Clean, large room, ours had a view of the Falls. Can walk to many restaurants and the Falls. It's a tall building but the elevators ran smoothly and quickly. Well managed facility. Plus we enjoyed the hot tub.
Posted by ANN, from Alexander City on 20 Sep. 2023
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Comment from Hotel Management
20 Sep. 2023
by EM
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!
4 out of 5
Parking
Posted by Dave on 18 Sep. 2023
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Comment from Hotel Management
18 Sep. 2023
by EM
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!
4 out of 5
Just not the quality I would normally see in a Hilton
Posted by JONATHAN, from New Castle on 15 Sep. 2023
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Comment from Hotel Management
16 Sep. 2023
by EM
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!
4 out of 5
Posted by JONATHAN, from New Castle on 12 Sep. 2023
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Comment from Hotel Management
2 Oct. 2023
by g
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!
3 out of 5
Posted by Jessica on 11 Sep. 2023
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Comment from Hotel Management
1 Oct. 2023
by EM
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!
4 out of 5
Safe was broken, security reset it twice. Still not working properly, security was supposed to send for maintenance. Never got fixed
Posted by ROBERT, from pittsburgh on 5 Sep. 2023
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Comment from Hotel Management
6 Sep. 2023
by Management
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.
2 out of 5
Do not stay! No valet parking unless you are eating at their restaurants. Parking is off site and difficult to find. Parking is very $$$.No handicap parking available. You have to haul your bag to shuttle bus. Our room was upgraded so we had wonderful views. Only reason it was upgraded-no clean rooms available. It took us 11/2 hours to check-in with a reservation. Only 4 clerks-one guest tied up one clerk.
Posted by Susan, from Chesterfield on 23 Aug. 2023
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Comment from Hotel Management
24 Aug. 2023
by Management
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.
About the Hilton Niagara Falls/Fallsview Hotel & Suites
As a guest of Hilton Niagara Falls/Fallsview Hotel & Suites, you'll find 2 indoor swimming pools and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and meeting rooms. A casino, tour/ticket assistance, and a vending machine are also featured at the eco-certified Hilton Niagara Falls/Fallsview Hotel & Suites. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Niagara Falls hotel.
1059 guestrooms or units
50 levels
4 dining venues
2 bars or lounges
Meeting rooms
Built in 2000
Casino
Deli
Charging station for electric cars
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Coffee shop
Family Friendly Amenities
Family property
Number of indoor pools - 2
Children's pool
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Internet access - wireless
, Internet access in public areas - high speed
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Niagara Falls Station (4.1 km / 2.5 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Hilton Niagara Falls/Fallsview Hotel & Suites offers 1059 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and complimentary weekday newspapers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
MP3 dock
In-room dining (limited hours)
HD television
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Hypo-allergenic bedding
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Climate control (heating)
Ensuite bathroom
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Hilton Niagara Falls/Fallsview Hotel & Suites has 4 restaurants on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 19
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 20.0 per day.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Children stay free
Number of children who can stay free - 2
Debit cards
Staffed front desk
Smoke detector
LGBTQIA friendly
Children stay free 17
Property is cleaned with disinfectant
Protective clothing is not available to guests
Guests are provided with free hand sanitizer
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
No gap period between guest stays
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Food service has been amended for enhanced safety
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately CAD 23–27 for adults, and CAD 11–13 for children
Fee for in-room wireless Internet: CAD 8.95 (rates may vary)
Fee for wireless Internet in public areas: CAD 8.95 (rates may vary)
Covered self parking fee: CAD 50.00 per day (in/out privileges)
Covered valet parking fee: CAD 85.00 per night (in/out privileges)
Nearby parking fee: CAD 35.00 per night (1312 ft away)
Rollaway bed fee: CAD 20.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Hotel Falls/Fallsview
Hilton Hotel Niagara Falls/Fallsview
Hotel Hilton Niagara Falls/Fallsview
Niagara Falls/Fallsview Hilton
Hilton Falls/Fallsview
Hilton Niagara Falls/Fallsview Hotel
Hilton Falls/Fallsview Hotel
Hilton Niagara Falls/Fallsview
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls
Hilton Niagara Falls
Niagra Falls Hilton
Hilton Fallsview Niagara Falls
Hilton Hotel Niagara Falls
Hilton Hotel Suites Niagara Falls/Fallsview
Hilton Niagara Falls/Fallsview Hotel & Suites Hotel
Hilton Niagara Falls/Fallsview Hotel & Suites Niagara Falls
You should know
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
