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"I was a bit disappointed with my stay at this location. Overall service was great and from a distance the hotel looked clean. The common areas were we
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You'll be steps from Fallsview Casino and within a 10-minute walk of Skylon Tower with a stay at this Fallsview hotel. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).
Casino, coffee shop
This eco-friendly hotel features a casino and 4 restaurants. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Self parking, a coffee shop, and express check-in are also offered.
MP3 docks, WiFi
Offering conveniences like refrigerators and coffee/tea makers, the 1059 guestrooms also have WiFi and MP3 docks. Other amenities include wired Internet, LCD TVs, and room service.
Hilton Niagara Falls/Fallsview Hotel & Suites ratings based on 74 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Hilton Niagara Falls/Fallsview Hotel & Suites
Everyone (38)Couples (17)Family (14)
3 out of 5
I was a bit disappointed with my stay at this location. Overall service was great and from a distance the hotel looked clean. The common areas were well maintained. Upon entering the room, everything SEEMED okay and up to par. Unfortunately, it wasn't. The carpet wasn't vacuumed as I later noticed clumps of hair and dust on the floor. There wasn't a blow dryer in the bathroom, and the standard towels weren't placed as they should have been. I had to call down to Housekeeping to get towels. When it was time for bed, there wasn't a flat sheet on the bed which was unusual as every hotel usually has a flat sheet available under the duvet. A call to Front Desk, and they brought one up. Its disappointing that the Hilton didn't meet what I would assume are standard expectations. I guess overall, the stay was okay, but the missing details made me feel that the cleaning process in the room was not what it should be, and I left feeling uneasy. Especially during this time when it should matter more.
Posted by a verified traveller on 22 Jul. 2020
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5 out of 5
Posted by a verified traveller on 21 Jul. 2020
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3 out of 5
I was given the wrong room. The manager gave us a room comparable but in the older part of the hotel. Not terribly impressed
Posted by a verified traveller on 12 Jan. 2020
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4 out of 5
Posted by a verified traveller on 12 Dec. 2019
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5 out of 5
Posted by a verified traveller on 2 Dec. 2019
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2 out of 5
We have been to most of the better hotels 8n Niagara Falls. This has been the worst experience yet. To start the check in took over a half over. The room we were given had not been cleaned. There was a used Qtip
Posted by a verified traveller on 2 Dec. 2019
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5 out of 5
Room was clean and the staff were great and the location had a great view of the falls.
Posted by a verified traveller on 9 Jul. 2020
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4 out of 5
The view was amazing! Room was overall clean. Bathroom very spacious. However, the bed was extremely uncomfortable, which made it difficult to sleep.
Posted by a verified traveller on 2 Mar. 2020
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5 out of 5
Posted by a verified traveller on 22 Feb. 2020
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2 out of 5
Posted by a verified traveller on 22 Feb. 2020
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About the Hilton Niagara Falls/Fallsview Hotel & Suites
The property will be renovating from September 05 2017 to March 31 2021 (completion date subject to change). The following areas are affected:
Fitness facilities
Sauna
Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
Property Features
There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business center on site. WiFi is available in public spaces for a fee. A casino, tour/ticket assistance, and a vending machine are also featured at the eco-friendly Hilton Niagara Falls/Fallsview Hotel & Suites. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.
1059 guestrooms or units
50 levels
4 dining venues
2 bars or lounges
Built in 2000
Casino
Coffee shop
Charging station for electric cars
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Train station: Niagara Falls Station (4.2 km / 2.6 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hilton Niagara Falls/Fallsview Hotel & Suites offers 1059 accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
MP3 dock
In-room dining (limited hours)
HD television
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Hypo-allergenic bedding
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Weekday newspapers (free)
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Climate control (heating)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Hilton Niagara Falls/Fallsview Hotel & Suites has 4 restaurants on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 19
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 20.0 per day.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Debit cards
Number of children who can stay free - 2
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 15 and CAD 20 per person (approximately)
Fee for in-room wireless Internet: CAD 8.95 (rates may vary)
Fee for in-room wired Internet: CAD 8.95 (rates may vary)
Fee for wireless Internet in public areas: CAD 8.95 (rates may vary)
Covered self parking fee: CAD 45 per night (in/out privileges)
Nearby parking fee: CAD 30 per night
Rollaway bed fee: CAD 20.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Hotel Falls/Fallsview
Hilton Hotel Niagara Falls/Fallsview
Hotel Hilton Niagara Falls/Fallsview
Niagara Falls/Fallsview Hilton
Hilton Falls/Fallsview
Hilton Niagara Falls/Fallsview Hotel
Hilton Falls/Fallsview Hotel
Hilton Niagara Falls/Fallsview
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls
Hilton Niagara Falls
Niagra Falls Hilton
Hilton Fallsview Niagara Falls
Hilton Hotel Niagara Falls
Hilton Hotel Suites Niagara Falls/Fallsview
Hilton Niagara Falls/Fallsview Hotel & Suites Hotel
Hilton Niagara Falls/Fallsview Hotel & Suites Niagara Falls
You should know
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
