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"Rear door would not open with the key, luckily someone was going out. Fridge was very loud When it kicked in. Loud and unruly children running up and ... " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

3-star eco-friendly hotel perfect for exploring St. Catharines

City center stay

Within 3 miles (5 km) of this St. Catharines hotel, you'll find FirstOntario Performing Arts Centre and Lake Ontario. Also, Meridian Centre is within 3 miles (5 km) and Brock University is within 6 miles (10 km).

Free perks

This hotel features an outdoor pool, an indoor pool, and a restaurant. Enjoy the fitness center and free perks like continental breakfast and free self parking. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 141 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, room service, and coffee/tea makers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Best Western St. Catharines Hotel & Conference Centre ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western St. Catharines Hotel & Conference Centre

Everyone (2) Couples (1)
3 out of 5
Rear door would not open with the key, luckily someone was going out. Fridge was very loud When it kicked in. Loud and unruly children running up and down halls

Posted by on 16 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Stelly

We are sorry we did not meet your expectations, we will pass this on to our proper departments. We hope you will visit again to see the changes we have made.

5 out of 5

I was made to feel welcome.

Pros: Close restaurants, Free Internet
The hotel staff were friendly and welcoming. The room and the whole hotel was spotless. Food was great in the pub. Only drawback was the bathroom was a little small. I would definitely stay there again

Posted by , from Martensville, SK S0K, Canada on 1 May 2012

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3 out of 5
The gym was great, The staff was very nice, and overall it is a very nice hotel. Our particular room overlooked the pool which meant we heard the kids playing water game until 10:00 o'clock. The hotel was booked out but did not plan well for breakfast and ran out of a number of items. We received a receipt but was told that it was on hold for incidentals but we had not incidentals. The receipt was for Andrew Peller Reservations, 697 South Service Road, Grimsby, ON and the charge was $44.07. We have no idea what this is for since the only people we made reservations with was Travelocity. Is it common practice for Travelocity to have its customer pay a different agency for reservations?

Posted by on 16 Sep. 2019

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3 out of 5
Our poolside room was on the other side of the hotel, the elevator didn't work, our closet doors didn't work, the girl who worked in the pool area was like a drill sergeant. However, the breakfast was great, the staff friendly, and it was easy off the Interstate

Posted by on 13 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Stelly

Thank you for your feedback we appreciate the time you took to fill out a review. We will look into your concerns and make sure they are fixed. We hope you will return to see the changes we have made.

4 out of 5

Very nice staff and proximity to Niagara Falls.

This hotel was nice and was easy to find. I loved the pools and the workout facility. The breakfast was continental and an average one but the staff worked hard to welcome us and accommodate us.

Posted by , from Riverside , Ca on 28 Jun. 2017

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Comment from Hotel Management

30 Jun. 2017 by Management

Thank you for sharing your stay with us. Glad you had a chance to utilize all the amenities we offer at the hotel. Look forward to seeing you again.

2 out of 5

Pet friendly

The bathroom was not clean. The tub had rust and tiny ants were crawling on the floor, we thought maybe because it was ground level. One night when we came back to the room the garbage and the towels were not replenshed like we specified so had to call front desk. She was nice and apologized. The room was tight especially the bathroom. The breakfast was not great. The good things are that It was pet friendly and I like the fact you could just open the sliding door to let your dog out. Close to Costco, Toys R Us and Walmart and the location was close to Niagara falls. The staff was friendly. Overall I don't think that I would stay there again.

Posted by , from NJ on 28 Aug. 2015

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3 out of 5

Just O.K. -Pool under repair

Room was good sized, but smelled like they used lots of cheap freshner to cover up previous smokers or whatever. There was dust on the bed headboard. Water for the shower was just right for a few moments, then scalding hot or frigid cold. We would not stay here again.

Posted by on 23 Sep. 2009

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4 out of 5

Chlid Friendly

The room was basic but was fine for just sleeping. The kids loved the indoor/outdoor pool, giant chess board and outdoor mini golf on the premisis. Kids ate free at the resteraunt which was nice. It was not luxury accomodations but was perfect and affordable for a family with children.

Posted by on 11 Sep. 2009

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4 out of 5

Old But Clean

My husband and I stayed 2 nights at this hotel for a vacation to Niagara Falls. The hotel is older and looks dated. There are 2 floors and there is no elevator. The hallways had a musty, antiseptic smell. The rooms were clean and the bed was comfortable. The bathrooms were small but clean. The front desk was courteous and helpful. There is free parking and the location is easily accessible to the highways. It is a 20-min drive to Niagara Falls and to 10 min drive to the near-by wineries.

Posted by on 7 Sep. 2009

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4 out of 5

great stay

we wanted to visit the falls and niagara on the lake.this hotel was great for location....short drive to each and the hotel price was more reasonable than those at the falls. Hotel had clean rooms,nice staff... we did wish the pool and steam room stayed open a little longer at night but overall an excellent stay.courtyard rooms have a quaint view. we would stay again.

Posted by on 7 Jul. 2008

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About the Best Western St. Catharines Hotel & Conference Centre

Location 2 North Service Rd, St. Catharines, ON L2N4G9

Property Features

Best Western St. Catharines Hotel & Conference Centre offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, a terrace, and barbecue grills are also featured at the eco-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available. This 3-star St. Catharines hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (105.3 km / 65.4 mi)
  • Train station: St. Catharines Station (4.6 km / 2.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western St. Catharines Hotel & Conference Centre offers 141 accommodations with safes and coffee/tea makers. Rooms open to balconies. 43-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Rollaway bed fee: CAD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel St. Catharines
  • Best Western St. Catharines
  • Best Western St. Catharines Hotel
  • Best Western St. Catharines Hotel St. Catharines
  • St Catharines & Conference
  • Best Western St. Catharines Hotel & Conference Centre Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.