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"The good: The hotel staff was very kind - the gentleman in the gift shop was friendly and helpful! The young woman that cleaned our room the first da ... " More

By a verified traveller on Fri 08 Jul 2022

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Hotel Description

4-star hotel near Times Square

City center retreat

At this Manhattan hotel, you'll be well placed to visit Times Square and Broadway, both steps away. Rockefeller Center and Grand Central Terminal are also within half a mile (1 km).

Business services

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Limo/town car service, express check-in, and express check-out are also on offer.

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $196* Per night/room 15 Aug. - 16 Aug.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Double Beds (Ball Drop View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Millennium)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Millennium Hotel Broadway Times Square ratings based on 128 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Hotel Broadway Times Square

Everyone (41) Couples (22) Family (50)
4 out of 5
The good: The hotel staff was very kind - the gentleman in the gift shop was friendly and helpful! The young woman that cleaned our room the first day was especially sweet - we even ran into her in the elevator the next day and she remembered us by room number! "Oh, it's the ladies from room XXXX!" It was so nice of her to remember. The men at the door were wonderful and helped us to feel safe while in the hotel. Could have been better: The room was nice, but there were tears in the carpet and stains on the lamp shades. The drain in the bathtub was broken and it would not drain while we were taking a shower - the water came up above our ankles and took forever to drain once we got out of the shower. The description of the view from the room was kind of misleading - it said ball drop view, and technically we could see PART of the ball and a sliver of Times Square from our window. I would have expected a much better view for the price that we paid for the room.

Posted by on 8 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Customer Service

Thank you for sharing your thoughts with us, Melodie. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

3 out of 5
The check-in staff was extraordinarily helpful and attentive. Our major complaint was that we were changed from a room with two doubles to a room with a king and a trundle bed. In principle, that sounded fine, but the trundle bed was not adult-sized, so my legs hung off the end. It also was extremely uncomfortable, with coils and lumps pushing through the mattress. It felt like camping!

Posted by , from LANCASTER on 6 Jul. 2022

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Comment from Hotel Management

8 Jul. 2022 by Customer Service

We appreciate the feedback, guillaume. We're happy you had a pleasant stay with us and enjoyed our friendly check-in staff. However, we're disappointed that your stay with us was less than ideal. We regret that your guest room situation didn't meet your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.

5 out of 5
Absolutely spectacular location!

Posted by , from Malvern on 1 Jul. 2022

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Comment from Hotel Management

6 Jul. 2022 by Customer Service

Thanks for the wonderful review, cliff! It's fantastic you had such a lovely experience at Millennium Broadway Times Square. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. We're looking forward to sharing another amazing experience with you soon!

3 out of 5
When check in, the staff did not ask me if I was ok with one king size bed and a twin sizes bed, he just assigned it to me.. I paid for two double bed. Second the elevator has a very strong bad smell, the rooms is not like they showed on the website when you purchased it.. The pictures looks way better and clean. The rooms was poor looking actually… I was very disappointed.. Specially the price I paid, I could have gotten something better for that price.

Posted by on 1 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Customer Service

Thank you for submitting your feedback with us, Oneida. We are always working as hard as we can to provide the most enjoyable of visits for our guests. We regret to hear that your experience with us was anything less than ideal. We will share these concerns with the appropriate members of our team so we may moving forward. We hope you plan on staying with us again soon as we'd love to improve your opinion of us.

5 out of 5
location great, check in staff very friendly and helpful

Posted by , from Albuquerque on 13 May 2022

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Comment from Hotel Management

14 May 2022 by Customer Service

Thanks for sharing this glowing review, Dawn! We're thrilled to hear you enjoyed your stay at Millennium Broadway Times Square! It's our pleasure to accommodate you to the fullest extent. Your compliments for our location and team let us know we're doing our job. After all, we pride ourselves on your happiness. With this said, we'd love to share another perfect experience with you soon! Thank you again for taking the time to share your feedback!

3 out of 5
The room was smaller than expected. We agreed to take a queen instead of a king because we chose not to wait until 4 pm to get our room. The shower was broken and sprayed a river on the floor, which they did come fix, but how could they not have known of that condition? Carpet was filthy. Location is what they have going for them.

Posted by , from WEST HARTFORD on 19 Apr. 2022

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Comment from Hotel Management

21 Apr. 2022 by Customer Service

We appreciate you taking the time to share your feedback, SUSAN. It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our accommodations and cleanliness didn't meet your expectations. We'll be sure to discuss your concerns with the appropriate members of our team, so we may improve moving forward. We hope to host you again soon for a more positive experience.

5 out of 5
A very nice hotel located close to Times Square. The staff is friendly and very helpful. I would stay again.

Posted by , from Holland on 14 Apr. 2022

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Comment from Hotel Management

16 Apr. 2022 by Customer Service

Thanks for the fantastic review, Jack! We're happy you enjoyed your time with us so much at Millennium Broadway Times Square! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon!

3 out of 5
The rooms are outdated. My room had a musty smell that was always present and the room was always hot. I was given a fan which helped a lot. I did complain about the smell but was ignored and they refused to change my accommodations. The other staff, however, were wonderful, helpful, and very knowledgeable. They made my stay so much better. If I were to return its because of the outside staff. They were just awesome!

Posted by on 11 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by Customer Service

We appreciate the feedback, Monica. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.

2 out of 5
Convenient location. Hotel and everything in it old. In need of a serious update. Hidden fees.

Posted by on 11 Apr. 2022

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Comment from Hotel Management

13 Apr. 2022 by Customer Service

We appreciate you taking the time to share your concerns with us, Rene. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

4 out of 5
Great location for getting around. People in hotel friendly.

Posted by , from SPENCERPORT on 3 Apr. 2022

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Comment from Hotel Management

7 Apr. 2022 by Customer Service

Thank you for the great review, Mary! We're thrilled to hear that you had a great stay at Millennium Broadway Times Square! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Please come see us again soon!

About the Millennium Hotel Broadway Times Square

Location 145 W 44th St, New York, NY 10036

Property Features

WiFi is free in public spaces. A business center and limo/town car service are available. You can enjoy a drink at the bar/lounge. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Millennium Hotel Broadway Times Square. This 4-star New York hotel is smoke free.

  • 626 guestrooms or units
  • 52 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Transport

  • Train station: Grand Central - 42 St. Station (1.3 km / 0.8 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.3 km / 0.2 mi)

Room Amenities

Millennium Hotel Broadway Times Square offers 626 accommodations with safes and hair dryers. This New York hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 34.43 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 50 per night (328 ft away)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Millennium Broadway Hotel Times Square
  • Millennium Broadway Times Square
  • Millennium Broadway Hotel
  • Millennium Broadway
  • Millennium Broadway New York Times Square Hotel
  • Millennium Times Square New York
  • Millennium Hotel Broadway Times Square Hotel
  • Millennium Hotel Broadway Times Square New York
  • Millennium Hotel Broadway Times Square Hotel New York
  • DoubleTree by Hilton Millennium Times Square New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.