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4.1 out of 5

"Liked everything about hotel. Loved being text by Rebecca to see how we were doing and what she can do to make our stay better. " More

By a verified traveller on Wed 18 Aug 2021

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Hotel Description

4-star hotel in Upper West Side

In New York

Within a 10-minute walk of this Upper West Side hotel, you'll find Beacon Theater and American Museum of Natural History. Also, Central Park is within half a mile (1 km) and Lincoln Center is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A terrace, a library, and a computer station are also on offer.

WiFi, cable TV

The 291 guestrooms have TVs with cable channels and offer WiFi and premium bedding. Other amenities include coffee/tea makers, hair dryers, and laptop-compatible safes.

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$230* Per night/room 24 Oct. - 25 Oct.

Standard King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Broadway View Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Loft with Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Arthouse Hotel New York City ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arthouse Hotel New York City

Everyone (15) Couples (6) Family (3)
5 out of 5
Liked everything about hotel. Loved being text by Rebecca to see how we were doing and what she can do to make our stay better.

Posted by on 18 Aug. 2021

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Comment from Hotel Management

18 Aug. 2021 by Customer Service

Thank you for the excellent review! We're thrilled your time at Arthouse Hotel New York City was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Rebecca took such wonderful care of you and made you feel so valued. She is an important member of our team! We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

5 out of 5
Oh ~ it’s a great location, a cool lobby with a pastry shop in the morning and a cocktail bar in the evenings. We found the staff to be very helpful and friendly. Our room was comfortable, and we got good rest after long walks in the city and the park! We will definitely aim to stay there again on future visits. So happy we found this gem of a place!

Posted by on 4 Aug. 2021

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Comment from Hotel Management

6 Aug. 2021 by Customer Service

Thank you for leaving us this fabulous review! We're so glad you had such an enjoyable time with us at Arthouse Hotel New York City! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location and friendly staff. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day!

5 out of 5
We’ll run hotel. Location was key for family

Posted by on 25 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Customer Service

Thank you for the great review! We're thrilled to hear that you had a great stay at Arthouse Hotel New York City! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

2 out of 5
Nice adequate rooms clean nice location but staff was terrible and lacked basic communication skills. No room to store my bag for an hour or so while i get something at there bar and restaurant. adding additional night was a nightmare, they had the room just very difficult to work with. very few amenities and what they do have they make it difficult to discover. just not a pleasant stay nothing here had anything to do with pandemic just bad service. I stay in NY sever times a year ill go back to my usual downtown hotel

Posted by on 24 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Customer Service

We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know. We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

4 out of 5
This property is fine, there’s nothing special or unique about it -just another boutique-style hotel. The daytime staff was very friendly and helpful, but when checking in on a Monday evening they were far less so. Location is good, close to the river, Central Park, and a red line subway stop.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Customer Service

Thanks for the splendid review! It's fantastic you had such an excellent experience at Arthouse Hotel New York City and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you. Have a beautiful day!

1 out of 5

Posted by on 3 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by Customer Service

We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

4 out of 5
Location was good, but resort fees must be either reduced or not removed

Posted by on 3 May 2021

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5 out of 5
Comfortable & good location.

Posted by on 17 Apr. 2021

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5 out of 5
Clean, very friendly staff... quick response when asked for more towels... great location

Posted by on 24 Feb. 2020

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4 out of 5

Posted by on 12 Feb. 2020

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About the Arthouse Hotel New York City

Location 2178 Broadway at W 77th St, New York, NY 10024

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. A fitness center, a library, and a terrace are also featured at the business-friendly Arthouse Hotel New York City. This 4-star New York hotel is smoke free.

  • 291 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Library
  • Terrace
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Train station: Penn Station (4.3 km / 2.7 mi)
  • Metro station: 79 St. Station (0.3 km / 0.2 mi)

Room Amenities

Arthouse Hotel New York City offers 291 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This New York hotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 11 AM.

Serafina - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

RedFarm - This restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

Arthouse Bar - This bar serves breakfast, lunch, dinner, and light fare. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per pet, per stay
  • Weight limit: 25 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No rollaway/extra beds available
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per night
  • Resort fee: USD 44.75 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 15.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 39.00 per night (rates may vary)
  • Pet fee: USD 100.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYLO Hotel
  • NYLO Hotel New York City
  • Arthouse York City York
  • Ave Hotel New York
  • Hotel On The Ave
  • On The Ave Hotel
  • On The Ave Manhattan
  • NYLO New York City Hotel
  • NYLO
  • Arthouse Hotel New York City Hotel
  • Arthouse Hotel New York City New York
  • Arthouse Hotel New York City Hotel New York

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.