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4.2 out of 5

"Nice staff! Enjoyed my stay and I would go back! " More

By a verified traveller on Mon 21 Jun 2021

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Hotel Description

4-star hotel near Canal Street

Central New Orleans getaway

Within a 10-minute walk of this French Quarter hotel, you'll find Canal Street and Jackson Square. Cafe Du Monde and French Market are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A snack bar/deli, a grocery/convenience store, and express check-in are also on offer.

WiFi, refrigerators

The 1333 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and room service.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$144* Per night/room 5 Jul. - 6 Jul.

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

City Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

New Orleans Marriott ratings based on 55 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for New Orleans Marriott

Everyone (26) Couples (12) Family (19)
4 out of 5
Nice staff! Enjoyed my stay and I would go back!

Posted by on 21 Jun. 2021

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1 out of 5
Dirty rooms, common areas, few staff and poor service.

Posted by on 14 Jun. 2021

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5 out of 5
The hotel was in a great location. The beds were comfortable. The drapes in the rooms needs replacing. There were brown spots on them in my room and another room I had visited. The bathrooms in the rooms needs upgrading. The tub had brown stains.The air didn’t work properly.

Posted by on 12 Jun. 2021

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5 out of 5

Posted by on 11 Jun. 2021

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4 out of 5

Posted by on 1 Jun. 2021

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2 out of 5
I was ignored as I was trying to check in, in spite of the fact that there was no one waiting to be checked in and there were two staff members. I will never go back to that hotel.

Posted by on 28 May 2021

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4 out of 5
Was pleased with the stay although we requested house keeping & never received service the entire trip. Had to catch housekeeping in the hallway to request more towels and bed linen during the stay.

Posted by on 25 May 2021

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5 out of 5
All 👍

Posted by on 23 May 2021

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5 out of 5

Posted by on 16 May 2021

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5 out of 5

Posted by on 5 May 2021

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About the New Orleans Marriott

Location 555 Canal St, New Orleans, LA 70130

Property Features

New Orleans Marriott offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. You'll find a business center on site. Public spaces have free WiFi. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly New Orleans Marriott. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star New Orleans hotel is smoke free.

  • 1333 guestrooms or units
  • 41 levels
  • 86849 sq ft of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (26.5 km / 16.5 mi)
  • Train station: New Orleans Union Passenger Terminal (2.2 km / 1.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

New Orleans Marriott offers 1333 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include showers, designer toiletries, and hair dryers. This New Orleans hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:30 AM and on weekends from 6:30 AM to noon.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 50.72 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel New Orleans
  • Marriott New Orleans
  • New Orleans Marriott
  • Marriott New Orleans Hotel
  • Marriott Metairie
  • Marriott New Orleans Metairie At Lakeway Hotel Metairie
  • Metairie Marriott
  • Marriott New Orleans
  • New Orleans Marriott Hotel
  • New Orleans Marriott New Orleans
  • New Orleans Marriott Hotel New Orleans

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.