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4.1 out of 5

"Excellent Customer services, good food, very clean " More

By a verified traveller on Wed 28 Jul 2021

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Hotel Description

4-star beachfront property near Cabbage Beach

Beachside getaway

Within a 15-minute walk of the property, you'll find Cabbage Beach and Versailles Gardens. Paradise Island Golf Club and Ocean Club Golf Course are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features 5 restaurants, 2 outdoor pools, and a health club. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and free self parking. You'll appreciate the spa tub, swim-up bar, and coffee shop.

Free WiFi, flat-screen TVs

The 379 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Double Room, Ocean View (C)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$401* Per night/room 25 Aug. - 26 Aug.

Junior Suite, Oceanfront (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Suite (C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Oceanfront (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Oceanfront (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Ocean View (B2C CAN)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Paradise Island All Inclusive - Adults Only ratings based on 51 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Paradise Island All Inclusive - Adults Only

Everyone (23) Couples (14) Family (8)
5 out of 5
Excellent Customer services, good food, very clean

Posted by on 28 Jul. 2021

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4 out of 5
Check in was too long. Riu seriously need to do something about the time it take to check in.

Posted by on 12 Jul. 2021

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5 out of 5
It was a beautiful hotel, the beds were comfortable, all services were excellent. Staff was always polite and helpful. The pools were clean but they did not enforce the maximum capacity. The food was excellent.

Posted by on 4 Jul. 2021

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5 out of 5
Hotel Staff was extremely friendly. Cleaning was always happening. I was able to enjoy all 4 of the restaurants. I actually liked being served at the buffet and did not feel I waited much for a person to help me.

Posted by on 20 Jun. 2021

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1 out of 5
I wanted to like this place so bad but the place is obviously struggling in a few ways. Some are understandable due to covid and others are just overall negligence and not really caring about the guest experience. From the first day we checked in the toilet in our room was broken, they sent someone to “fix” it and the same exact issue continued. The staff at the front desk and behind buffet counters had attitudes everyday like they just did not like their jobs. Majority of our questions were answered with the wrong answer not sure if this was intentional or if they we not knowledgeable of their work. There was Atleast 6 hours in the day where no food or drinks were available, obviously no room service “due to covid”. You were not allowed to bring food to the room not even a small plate of fruits from the buffet. The servers at the buffet and steakhouse were the only pleasant encounters. Disappointed in Riu and would definitely not return or recommend. Sorry

Posted by on 18 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you for choosing us and taking the time to provide your feedback. Although we set a high standard for ourselves and continually strive to make each guest's stay as pleasant an experience as possible, it's important to know when we have fallen short of that goal. We are sorry to learn that there were multiple areas that we did not live up to your expectations, and on behalf of our entire staff we would like to extend our sincere apologies for the problems you encountered on this trip. Thank you for voicing these concerns. Your feedback helps us to improve our services. Certainly, we will examine this matter moving forward, as we work to more effectively address and prevent its recurrence. It is our hope you will consider this an isolated issue and provide us another opportunity to serve you again in the future. Very Best, Hotel Riu Palace Paradise Island Online Reputation Manager

4 out of 5
We went for our 10 year anniversary has a blast. Hotel has beautiful views and a great environment.

Posted by on 25 May 2021

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5 out of 5
Very nice hotel, staff was great! Very clean, lots of temperature checking and sanitizer dispensers throughout the resort. No mini bar available in the room but understandable under the circumstances. We would get cans of soda and bottles of water at the bakery station, to stock in the fridge in our room. Food in the restaurants was good. The only thing I would complain about is the nightly entertainment could be better. Nonetheless, it was a great trip for us.

Posted by on 20 May 2021

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4 out of 5

Posted by on 18 May 2021

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4 out of 5

Posted by on 7 May 2021

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1 out of 5
DO NOT GO. There is no free room service or ANY room service “due to Covid”. Makes no sense because they are still cooking food and serving. They have no liquor in their liquor dispensers in the room. They only open restaurants “first come first serve” and it’s like Black Friday, everyone’s waiting in line. If you don’t get into restaurant for dinner, you have to go to the same buffet you ate your breakfast at. I even heard a couple people talking and made some friends, “why did we come here” THERE POOL, SWIM UP BAR is closed too! So you have to get out of the pool, and get yourself a drink! When we asked one of the waiters to bring us drinks to the pool, she got upset but did it anyways. This was the most boring place ever. After 7-8pm, THERE IS NOTHING TO DO. they have a small place where they serve drinks 24/7 but it’s soooooo bad. They have people walking around with MICS and they are trying to pump everyone up in the room with 24/7 bar and it’s so bad. Atleast pay for some good entertainers. We even checked out a day earlier to move to comfort suites. When you move into comfort suites, you are allowed access to the Atlantis. We spend our last day and half at Atlantis , IT WAS GREAT.

Posted by on 27 Feb. 2021

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Comment from Hotel Management

2 Mar. 2021 by Online Reputation Manager

Dear Guest, Thank you for sharing your valuable review. As we are still maintaining a strong commitment to dedicated service, we are truly concerned to read your words as what you describe are not reflecting our usual standards. Taking into account the current situation, some services are reduced, as part of the precautions and strict safety measures. We hope for your understanding that this has been implemented to safeguard the health of all our guests. We will however share your comment with corresponding team for a proper follow up. We are looking forward to having another chance to welcoming you again when everything turns to normal to provide a true Riu experience. Best wishes, Hotel Riu Hotel Riu Palace Paradise Island Online Reputation Manager

About the Riu Palace Paradise Island All Inclusive - Adults Only

Location 6307 Casino Drive, Paradise Island, New Providence 0

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Riu Palace Paradise Island All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Paradise Island All Inclusive - Adults Only offers its guests 2 outdoor swimming pools, a health club, a spa tub, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Riu Palace Paradise Island All Inclusive - Adults Only. Self parking is free. A complete renovation of Riu Palace Paradise Island All Inclusive - Adults Only was completed in October 2017. Smoking is allowed in designated areas at this 4-star Paradise Island property.

  • 1 building
  • 379 guestrooms or units
  • 14 levels
  • 5 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Lynden Pindling Intl. Airport (NAS) (20.1 km / 12.5 mi)
  • Parking: Free self parking

Room Amenities

Riu Palace Paradise Island All Inclusive - Adults Only offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Atlantic - This buffet restaurant serves breakfast and dinner.

Tengoku - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Kulinarium - This restaurant serves dinner only. Open daily.

Bahamas - This restaurant serves lunch and dinner. Open daily.

Krystal - This theme restaurant specializes in fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Manicures and pedicures
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Paradise Island All Inclusive - Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • All Inclusive Paradise Island
  • Palace Paradise Island
  • Paradise Island All Inclusive
  • Paradise Island Riu
  • Paradise Island Riu All Inclusive
  • Paradise Island Riu Palace
  • Riu Palace Paradise Island
  • Riu Palace Paradise Island All Inclusive Adults
  • Riu Paradise Island
  • Riu Paradise Island All Inclusive
  • Riu Palace Paradise Island All Inclusive Adults Only
  • Riu Palace Paradise Island All Inclusive
  • Riu Paradise Inclusive Adults

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.