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4.0 out of 5

"Well maintained Victorian hotel. TV and internet worked well. Coffee in the lobby, wine reception in the evening, not open now. Very helpful, friendly ... " More

By a verified traveller on Fri 19 Jun 2020

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Hotel Description

3-star inn near Napa Valley Wine Train

In Napa

Within a 10-minute walk of this Napa inn, you'll find Downtown Napa Association and Uptown Theater. Napa Valley Wine Train and Oxbow Public Market are also within 2 miles (3 km).

Property Amenities

This inn doesn't skimp on freebies - guests receive free WiFi and free self parking. Concierge services are provided for your convenience.

Free Internet, fireplaces

Boasting fireplaces, the 21 guestrooms also offer free WiFi and flat-screen TVs. Free wired Internet, room service, and free newspapers are also available.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$146* Per night/room 27 Sep. - 28 Sep.

Standard Room, 1 King Bed, Non Smoking (Large Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Napa Valley, Ascend Hotel Collection ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Napa Valley, Ascend Hotel Collection

Everyone (1) Couples (2)
5 out of 5
Well maintained Victorian hotel. TV and internet worked well. Coffee in the lobby, wine reception in the evening, not open now. Very helpful, friendly manager. Very close to downtown shops and wine tasting. Ample parking off the street. Highly recommended👍

Posted by , from San Marcos, CA on 19 Jun. 2020

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Comment from Hotel Management

19 Jun. 2020 by Dolly

Thank you for your feedback. We surely are glad that you had a wonderful.stay with us, our location is truly unbeatable.. We hope you stay with us again. Regards,

2 out of 5
This was a pretty disappointing experience. First off, the property is not a hotel, but a bed and breakfast. On the Travelocity site, this property lists that pets are not allowed except for service animals, but when we walked into our (extremely tiny) room, the smell of animals was present, which was quite irritating. In addition, because this is actually an old home, we could hear every footstep around and above us, as well as a crying baby/infant, keeping us awake fairly late, only to be greeted by the staccato barking of the neighbor's dogs at a bright and early 4:45AM. Because we arrived at 7:30PM, the front desk was closed and there was no one to speak with about these issues. The highlight of our stay was the breakfast served in the basement. It was some sort of egg souffle and was served with croissants and fresh fruit. We would not stay here again and feel it should be made more clear on the Travelocity listing that this property is NOT a hotel.

Posted by , from Galveston on 22 Oct. 2019

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Comment from Hotel Management

24 Oct. 2019 by Dolly

Thank you for taking the time to review your stay with us. I am sorry to hear that your stay did not meet your expectations.I have shared your feedback with the staff to ensure that all issues will be corrected. Thanks, Dolly

5 out of 5

Comfortable Getaway

Pros: Unlike a regular hotel, it's like being at home.
Cons: Minor details like a ceiling fan that made a little noise ....etc
Location: Perfect location. Within walking distance to downtown Napa and minutes away from access to the wine country.
This was our second time to stay here. The staff is friendly and helpful and we always meet terrific people there. The rooms are inviting and cozy.

Posted by , from Dallas,Tx on 6 May 2017

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About the Hotel Napa Valley, Ascend Hotel Collection

Location 1556 Polk St, Napa, CA 94559

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. There's an onsite business center. Hotel Napa Valley, Ascend Hotel Collection also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Free self parking is available. This 3-star Napa inn is smoke free.

  • 21 guestrooms or units
  • Business facilities
  • Coffee in lobby
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Francisco Intl. Airport (SFO) (94.1 km / 58.5 mi)
  • Parking: Free self parking

Room Amenities

Hotel Napa Valley, Ascend Hotel Collection offers 21 air-conditioned accommodations with fireplaces and complimentary newspapers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Napa inn provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Fireplace
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front Desk hours 9 AM - 6 PM. Guests arriving after 6 PM must contact the property prior to 3 PM on the day of arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Hotel Napa Valley
  • Napa Valley, Ascend Collection
  • Hotel Napa Valley, Ascend Hotel Collection Inn
  • Hotel Napa Valley, Ascend Hotel Collection Napa
  • Hotel Napa Valley, Ascend Hotel Collection Inn Napa
  • Hotel Napa Valley an Ascend Hotel Collection Member
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.