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4.6 out of 5

"Excellent rooms and service. Hotel amenities were good. Great location and hotel was very clean " More

By a verified traveller on Wed 28 Aug 2019

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Hotel Description

Family-friendly 5-star hotel near Sainte-Catherine Street

Downtown Montreal stay

At this Ville-Marie hotel, you'll be well placed to visit Sainte-Catherine Street and The Underground City, both within a 5-minute walk. Bell Centre and Montreal Museum of Fine Arts are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the fitness center and perks like free WiFi.

Free WiFi, kitchenettes

The 131 guestrooms feature kitchenettes with microwaves, as well as free WiFi and pillowtop beds. MP3 docks, 24-hour room service, and minibars are also available.

Suite Loft 2 King

Bed Count 2 King Beds Maximum Occupancy 4 Max
C$297* Per night/room 5 Jul. - 6 Jul.

Suite, 1 King Bed (Crystal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Loft)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Le Crystal Montreal ratings based on 7 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Le Crystal Montreal

Everyone (5)
5 out of 5
Excellent rooms and service. Hotel amenities were good. Great location and hotel was very clean

Posted by on 28 Aug. 2019

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Comment from Hotel Management

12 Sep. 2019 by Eric Hamel - General Manager

Bonjour, Thank you very much for sharing your feedback. Happy that you had great stay with us.

3 out of 5
Great pool and gym/terrace. Beds are super comfortable. Décor is so-so. Front desk staff seems inexperienced and not 5 star.

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by Eric Hamel - General Manager

Bonjour, We are happy that you enjoyed your stay. All our suites have been renovated and all furniture is brand new. Thanks for sharing your feedback.

5 out of 5

Perfect experience

The hotel is beautiful, rooms are clean and large, especially the bathroom. Most important part of our stay was the relationship with concierge. Before we even arrived Mary Jeanne and Naim emailed us restaurant recommendation, booked tours for us helped us make the best decisions on how to spend our time. We really appreciate their help. Everyone was responsive and friendly!

Posted by on 2 Jul. 2017

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5 out of 5

Nice hotel, great location.

Pros: Location, convenience. The kitchenette served us well.
Cons: It would be great if the pull out bed was of better quality. The mattress didn't match the rest of the decorations, features and amenities.
Location: Lots of shopping and great restaurants nearby. The museums are on Sherbrooke and McGill isn't far away. A lot of places in close proximity.
It's an all suite hotel and the main bedroom has a separate door which worked out well because there were 4 of us. It was way better than getting a room with a two double beds. The sauna and pool were great, but the views from the hot tub outside were even better (even in 12 degree weather). The staff was really pleasant and helpful and we had a wonderful 2 day stay. We'd definitely visit again.

Posted by , from Westchester, NY on 23 Jan. 2016

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5 out of 5

Wonderful hotel in great location

Pros: Very clean and modern hotel. All of the staff were very welcoming and friendly. Great place to stay in the Downtown area of Montreal.
Cons: Hotel has a state of the art European system to save on energy. If you are unfamiliar with this type of system, make sure desk personal fully explain
Location: If the weather is nice, you can walk to many attractions. Ask the desk for a map of Downtown and Old Montreal.
2 night stay to take in a Montreal Alouettes game and walk the city. Had a great time.

Posted by , from Darien, CT on 22 Sep. 2015

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5 out of 5

Perfect location in the heart of Montreal

Helpful, knowledgable staff. Most comfortable bed! Loved the pool and hot tub on the roof. Great restaurants within walking distance. Close to metro and Bell Center. We had a great time. We will stay at Le Crystal next time we go to Montreal!

Posted by , from Vermont on 17 Aug. 2015

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4 out of 5

High end hotel, downtown location

Pros: Spacious suite, kitchenette, pool, hot tub, gym, location. Staff were friendly, responsive and the overall appearance off the property is very chic.
Cons: Breakfast is expensive but unimpressive for the price. I think they need to consider including breakfast in the room rate or offer a nice buffet.
Location: Bell Centre if you are a hockey fan, McGill University, shopping, restaurants and Metro stations are all in walking distance.
Le Crystal is a very, very nice property for travelers that enjoy more space and extra ameneties when they travel. Especially good for families. The pool is small but clean and very pleasant. The roof top hot tub was a nice addition after a chilly day of walking the city. The room was spacious and we got a lot of use from the kitchenette. The staff were very friendly, responsive and eager to please. My only negative observation is that the hotel definitely seemed to struggle a bit with the influx of visitors we had over the weekend. House keeping was noticeably late on Friday and Saturday (our room was not cleaned until 5:30 PM Saturday) and the elevators were much slower. My other comment would be that the breakfast is very expensive for what you get. It is not a strong point of this property. Other than this I would definitely stay here again and recommend the property.

Posted by , from Philadelphia, PA on 30 Mar. 2015

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Property Features

Hotel Le Crystal Montreal offers its guests a full-service spa, an indoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 7300 square feet (678 square meters) and includes a conference center. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Hotel Le Crystal Montreal. An area shuttle within 10 meters is available for a fee. Parking is available for a fee. This 5-star Montreal hotel is smoke free.

  • 131 guestrooms or units
  • 8 levels
  • 7300 sq ft of conference space
  • 678 sq m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) (17.4 km / 10.8 mi)
  • Train station: Lucien L'Allier Station (0.3 km / 0.2 mi)
  • Metro station: Bonaventure Station (0.6 km / 0.4 mi)
  • Property shuttles: Area shuttle within 10 meters available for a surcharge
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Le Crystal Montreal offers 131 accommodations with MP3 docking stations and minibars. Pillowtop beds feature premium bedding. Accommodations at this 5-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and espresso makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Montreal hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Microwave
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to noon.

Siam centre-ville - This restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 4
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast and lunch.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property Registry Number - 222116
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 19 and CAD 23 for adults, CAD 9.50 and CAD 11.5 for children (approximately)
  • Valet parking fee: CAD 45 per night (in/out privileges)
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Hotel Montreal
  • Crystal Montreal
  • Crystal Montreal Hotel
  • Hotel Crystal
  • Hotel Crystal Montreal
  • Hotel Le Crystal
  • Hotel Le Crystal Montreal
  • Le Crystal
  • Le Crystal Montreal
  • Montreal Crystal Hotel
  • Le Crystal Hotel
  • Le Crystal Montreal Montreal
  • Hotel Le Crystal Montreal Hotel
  • Hotel Le Crystal Montreal Montreal
  • Hotel Le Crystal Montreal Hotel Montreal

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.