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Hotel Description

5-star luxury resort near Arenal Natura Ecological Park

On river

Within 6 miles (10 km) of this resort, you'll find Arenal Natura Ecological Park and Arenal Volcano National Park. Ecoglide Arenal Park is within 6 miles (10 km) and Lake Arenal is within 9 miles (15 km).

Luxury amenities

This luxury resort features a full-service spa, hot springs, and 5 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 15 outdoor pools and get free valet parking.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 74 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, pillowtop beds, and iPod docks.

Vista Guest Room

Bed Count room.options.bedSize.SofaBed Maximum Occupancy 4 Max
C$490* Per night/room 4 May - 5 May

Villa Palacio

Bed Count 7 King Beds Maximum Occupancy 18 Max

Alta Vista Guestroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Vista Guest Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Three Bedroom Premier Suite

Bed Count 1 King Bed Maximum Occupancy 11 Max

Vista Grande Guest Room

Bed Count 1 King Bed Maximum Occupancy 6 Max

The Springs Resort and Spa at Arenal ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Springs Resort and Spa at Arenal

Everyone (5) Family (1)
4 out of 5
Property is absolutely gorgeous, and is set back from the main road; once you turn off the main road, you have to drive about 10 minutes on a narrow winding road to reach the resort. Makes it very private and exclusive, unlike other hot spring resorts that are right on the main road. But it also makes it much less convenient to go off property for meals and activities. I think the idea is to have a captive experience, where you have all meals and activities on site. They have 28 beautiful thermal baths, of varying temperatures from 88 to 104 degrees. Often times, we were the only ones in the pool that we were in. There is one slide for the kids, short, but fast and a great deal of fun. Most pools stay open until 10 pm, with nice lighting, which is great; we had dinner in the pool one night, at the swim up bar, quite the experience. I would say that the food and drinks are rather expensive, and the food quality is mediocre at best. Ironically, the "local dishes", such as the Casado, were the worst; some of the American continental dishes (BBQ ribs, grilled chicken) were decent, but salads really disappointed, and were very small. Had the most expensive bagel of my life, at $10. But at least it was good, and staff was apologetic about the absurd pricing. Club Rio is a nice amenity on site, takes about 10 min by shuttle to get there, but fun river activities (tubing and kayaking), although it is only a one mile stretch that takes about 15 minutes.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

5 Aug. 2019 by John Picart

Dear value guest, Thank you for your review of our property! We appreciate all of your comments and feedback and we will work hard to improve our restaurant options. Were happy to hear you enjoyed the rest of the property and our on-site Club Rio! Thank you again,

5 out of 5

Perfect spot

Pros: Hot springs everywhere you look!
Cons: The road in could use a grading or maybe even get it paved...
Everything was perfect from start to finish. The room was awesome, the pools were great and the food was amazing.

Posted by on 24 Apr. 2017

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Comment from Hotel Management

27 Apr. 2017 by General Manager Luis Campos

Dear guest, Thank you for your comments, we are glad to know that you enjoyed the stay with us.! We hope you can visit us again in the future.! Thank you again, General Manager Luis Campos

5 out of 5

The service and the facilities are exceptional.

Pros: The service and the whole facilities are exceptional.
Cons: Couldn't find anything I didn't like. From my point of experience is a great resort.
Location: Great location for seclude experience

Posted by , from O on 13 Nov. 2016

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Comment from Hotel Management

22 Mar. 2017 by General Manager Luis Campos

Dear guest, Thank you for your good comments about the resort.! We appreciate your opinion. The photo is so good, perfectly define how it feels to stay at The Springs .! Thank you again. General Manager Luis Campos

5 out of 5

Great hotel with fantastic views and service

Great place to stay the food was excellent and the pools and hot springs are great. The staff was really good especially Virgilio who was the waiter for our private dinner, he went above and beyond to make it a special evening.

Posted by on 13 Oct. 2016

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Comment from Hotel Management

22 Mar. 2017 by General Manager Luis Campos

Dear valued guest It's nice to know that you really enjoyed staying with us as well as your private dinner. We have one of the best hot springs at La Fortuna and we are glad that you enjoyed. Our coworker Virgilio is excellent doing his job we are glad to have him in our team.! Thank you again General Manager Luis Campos

3 out of 5

The best view of the Volcano

This hotel was great but not the best. It has the best view in Arenal and the activities were plentiful but I was not happy with the comfort of our room for the price. The hot springs seemed a little too fabricated and my biggest upset was the smell at the pools bathroom. The smell almost made me vomit. Our room smelled of laquer or varnish and it did not seem healthy to breathe in that smell for the time we stayed. The bed squeaked every time someone moved and it woke up everyone in the room so we did not get any sleep and the pillows were too stuffed which caused neck pain and so none of us in our party got any rest. I would recommend this hotel for no more than 2 nights for the activities and the view. Everything else was below mediocre.

Posted by on 18 Aug. 2016

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Comment from Hotel Management

22 Mar. 2017 by General Manager Luis campos

Dear guest, Thank you for your opinion it helps us to improve our performance. We hope you can visit us again and offer you the best service.! Thank you again, General Manager Luis Campos

5 out of 5

Excellent 5-star experience!

Pros: Amenities, staff.
Cons: Nothing.
Location: Must visit Club Rio. We did not go into town.
Five stars doesn't begin to cover this resort. It is absolutely amazing! Upon our arrival we were given a welcome cocktail and a personal tour of the resort. The rooms are spectacular. The volcano can be seen from the porch of the room. All of the pools were wonderful and the natural hot springs were so relaxing. The resort is so large that you never feel crowded but there is always someone around if you are in need of anything. The staff was so friendly and courteous. They knew our name on the second day we were there. The on-site restaurants were wonderful and the breakfast buffet was excellent. There were primarily adults when we visited, but kids would enjoy it as well. A definite must visit resort.

Posted by , from Georgia on 23 Nov. 2015

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Comment from Hotel Management

22 Mar. 2017 by General Manager Luis Campos

Dear valued guest, Thank you for your good comments, for us is really important your opinion and it's gratifying to know that you had a great experience. One of our main task is to give the best service and make feel our guests special.! Thank you again for recommend us as a must visit Resort, we really appreciate your review. General Manager Luis Campos

About the The Springs Resort and Spa at Arenal

Location Arenal, 9 Km West, Monterrey, Alajuela 21007

Property Features

As a guest of The Springs Resort and Spa at Arenal, you'll find a full-service spa, hot springs, and 15 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a swim-up bar, and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 2313 square feet (215 square meters) and includes a conference center. A children's pool, a spa tub, and a fitness center are also featured at the luxury The Springs Resort and Spa at Arenal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available. This 5-star Monterrey resort is smoke free.

  • 74 guestrooms or units
  • 3 levels
  • 3 buildings
  • 5 dining venues
  • 2 bars or lounges
  • 2313 sq ft of conference space
  • 215 sq m of conference space
  • Built in 2008
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (126.1 km / 78.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Springs Resort and Spa at Arenal offers 74 accommodations, which are accessible via exterior corridors and feature private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium satellite channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Monterrey resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Tres Cascadas - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Las Ventanas - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Ginger Sushi - This restaurant specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Number of hot springs - 15

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 6 AM - 11 PM. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6 AM - 11 PM.
Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CRC 30500 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment and periodic temperature checks are conducted on staff.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CRC 14500 and CRC 16500 for adults, CRC 9000 and CRC 11000 for children (approximately)
  • Airport shuttle fee: CRC 96000 per vehicle (one-way)
  • Rollaway bed fee: CRC 30500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arenal Springs
  • Arenal Springs Resort
  • Springs Resort Arenal Monterrey
  • Springs Arenal Fortuna
  • Springs Arenal Monterrey
  • Springs Resort Arenal Fortuna
  • Springs Resort Arenal La Fortuna
  • Springs Arenal La Fortuna
  • The Springs And Spa At Arenal
  • The Springs Resort Spa at Arenal
  • The Springs Resort and Spa at Arenal Resort
  • The Springs Resort and Spa at Arenal Monterrey
  • The Springs Resort and Spa at Arenal Resort Monterrey

You should know

  • The Springs Resort and Spa at Arenal offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Hot springs access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.