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"Best part of the hotel is the beach and that the resort is not too big. This resort is packed full of kids - do not recommend this for couples. Food ... " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

4-star beachfront property near Green Grotto Caves

Beachfront retreat

Within a 10-minute walk of the property, you'll find Flavours Beach and Cardiff Hall Beach. Also, Runaway Bay Beach is within half a mile (1 km) and Green Grotto Caves is within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and in-room childcare is an added bonus.

Free WiFi, flat-screen TVs

The 266 guestrooms have flat-screen TVs with cable channels and offer free WiFi and furnished balconies or patios. Other amenities include minibars, room service, and coffee/tea makers.

Suite, 1 Bedroom, View (Water View, Butler Service)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, View (Water View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Plunge Pool, Concierge Service)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront (Concierge Service)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Butler, Plunge Pool)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive ratings based on 34 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive

Everyone (15) Couples (3) Family (12)
1 out of 5
The rooms are out-dated and very dirty. We also had a dresser that the countertop wasn't properly secure and falling off, a definite safety hazard. The phone and bed side lights in the room did not work. There were ants all over the floor. The food was not great. Very few of the staff were friendly, most seemed like they didn't want to be there. We switched rooms twice and the staff and management team was not overly helpful/didn't seem to care. The resort seems to cater more to locals than tourists. We ended up moving to a different hotel after 2 nights - it was 2 nights too long... was ready to move 1 hour after check in.

Posted by on 29 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by Manager

Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your reviews are greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. I do hope that as these changes come to fruition you will be encouraged to visit us again. Warm Regards

5 out of 5

Posted by on 26 Mar. 2020

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Comment from Hotel Management

28 Mar. 2020 by Karlene

Thank you for taking the time to provide your review of the resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us and the services offered by our associates. We look forward to seeing you soon. Warm Regards

3 out of 5
Best part of the hotel is the beach and that the resort is not too big. This resort is packed full of kids - do not recommend this for couples. Food was just ok - entertainment was lacking.

Posted by , from Michigan on 28 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Manager

Thank you for your feedback.

3 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Manager

Thank you for your rating.

2 out of 5
The landscape is excellent. Bed is comfortable. I was very disappointed that there are no internet in the rooms. I couldn't call no one from my room because the room phone didn't work.

Posted by on 16 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Manager

Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your reviews are greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. I do hope that as these changes come to fruition you will be encouraged to visit us again.

3 out of 5
Service was slow and bad had three problems and they were repeat problems they were taken care of but very slow

Posted by on 3 Jan. 2020

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Comment from Hotel Management

3 Jan. 2020 by Manager

Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your reviews are greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. I do hope that as these changes come to fruition you will be encouraged to visit us again.

4 out of 5
This was our second time visiting Jewel Runaway bay with our two boys (9 and 6). While the rooms and WiFi could absolutely use some updates, the property, food and staff are absolutely amazing. This is definitely a family resort and I'm not quite sure why couples in their 20's would pick this resort with all of the other adult only options. The kids love it and we leave feeling relaxed and looking forward to our next visit...hopefully next Christmas!

Posted by on 11 Dec. 2019

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Comment from Hotel Management

12 Dec. 2019 by Manager

Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon.

4 out of 5
Nice clean Beach, many dining and activity options. Rooms was beautiful but did not have Wi-Fi as advertised. Lots of mosquitoes in my room. Very friendly staff, amazing food! Long shuttle ride from the airport, almost two hours.

Posted by on 7 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Manager

Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments which we will share with our team. We are happy to hear that you enjoyed your vacation with us, and the services offered by our associates. We look forward to seeing you soon.

2 out of 5
The only thing going for this place is the ocean beach area. They took away the vodka and rum out of your room. So if you need a drink you have to walk. We had concierge services which consisted of a phone call a day to see if we needed anything. If we did need something it took them at least four hours to bring it it was ridiculous. If you want room service which was concierge service you have to pay three dollars if a child calls five dollars if an adult calls per item so where is the all inclusive. The food is the same menu every day doesn’t change. No longer give you red stripe in your room either. When We arrived they didn’t have my daughter listed as staying at the Jewel Runaway Bay thank God I had my email I had to forward that to them and then she was able to stay with us. This place was a joke definitely went downhill. You also have a towel card if you don’t return your card you are charged $25 and you have to walk at the end of the beach to get the towels they are not in a very usable location. Very disappointing for what we paid. I read all the reviews about this place and thought for sure they were crazy there was no way they were talking about the place that I had been to two years ago well they were definitely right the reviews are right on about this place

Posted by on 17 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Manager

Thank you for your feedback. We regret that the amenities and services provided did not meet your expectations. Your reviews are greatly appreciated by us as we do have an ongoing process where feedback such as yours are incorporated in our trainings and used to make enhancements to the resort. I do hope that as these changes come to fruition you will be encouraged to visit us again. Warm Regards

5 out of 5
The property is well maintained and well run. Everyone we interacted with was friendly and accommodating. You cannot best the beach. The beach is large with plenty of room to accommodate the guests. The water is a myriad of blues and greens and calm so everyone can safely enjoy the water. They’d added a water park since our last visit and it was incredible. So well maintained, clean and relaxing. A great place for a family vacation. Special shout out to Karlene who was outstanding in helping to ensure that our vacation was everything we wanted it to be.

Posted by on 3 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Manager

The Jewel Runaway Bay Beach & Golf Resort management and staff wish to express great thanks to you for spending your vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff. Our goal is always to create an experience of a lifetime for you our valued guest and we are happy your experience was all you anticipated. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, amazing entertainment and activities. The associates mentioned will also be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another vacation experience.

About the Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive

Location Main Street, Runaway Bay, Saint Ann

All-inclusive Details

  • Access to onsite clubs included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • Golf - minimum age restriction 18
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • All available beverages included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Golf included
  • Golf - number of holes 18
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - transportation to golf course included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and outdoor tennis courts. Free valet parking is available. This 4-star Runaway Bay property is smoke free.

  • 266 guestrooms or units
  • 3 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Lazy river
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive offers 266 accommodations with minibars and safes. Rooms open to furnished balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Court Jesters - This restaurant specializes in Italian cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Jewel Runaway Bay Beach Resort & Waterpark - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed

Hotel Names

  • Jewel All Inclusive
  • Jewel Runaway Bay Beach Resort
  • Jewel Runaway Bay Beach Resort All Inclusive
  • Jewel Resort All Inclusive
  • Jewel Runaway Bay Beach
  • Jewel Runaway Bay Beach & Golf Resort Jamaica
  • Breezes Runaway Bay Resort And Golf Club
  • Jewel Runaway Bay Beach Golf Resort All Inclusive
  • Jewel Runaway Bay Inclusive
  • Jewel Runaway Bay Beach Golf Resort – All Inclusive

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.