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"rustic components in the hotel- like resto staff in the reserved area, very condescending!- dislike " More

By a verified traveller on Mon 14 Sep 2020

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Hotel Description

3.5-star beachfront hotel near Mont-Tremblant Ski Resort

On the beach

You'll find Scandinave Spa Mont-Tremblant and Mont-Tremblant Ski Resort within 3 miles (5 km) of this Mont-Tremblant hotel. Lac Ouimet and Le P'tit Train du Nord are also within half a mile (1 km).

Private beach, dining

This smoke-free hotel features a private beach, a full-service spa, and a marina. Relax beachside with sun loungers and cool off with a drink at the beach bar. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare.

Fireplaces, free WiFi

The 112 soundproofed guestrooms offer free WiFi and room service. Fireplaces are included, along with refrigerators, microwaves, and TVs. Housekeeping is available on request.

Suite, Partial Lake View (Pets Not Allowed)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite, Lake View (Pets Not Allowed)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite (Pets Not Allowed)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room (With Fireplace Pet Allowed)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Lake View (Pets Not Allowed)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Le Grand Lodge Mont-Tremblant ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Le Grand Lodge Mont-Tremblant

Everyone (1) Couples (1)
3 out of 5

If you are rude, you are not fit to be in hotel bu

Pros: Astonishing view of lake.
Cons: Staff need behaviour training, rooms need cleanliness and upgrade for facilities like TV and wifi.
Location: Canoeing, swimming in the lake, beach volleyball, tennis and visit to Tremblant village and near by golf courses.
No doubt, property is at a nice location and has some good amenities to enjoy. Lake view is astonishing. I booked this pro-claimed pet friendly facility and was shocked to experience the very rude treatment from one staff that was not even human friendly! Bed room is too small and at a distance from air conditioning unit, at night, it felt very suffocated and hot. Two wash rooms are good, refrigerator comes with a ice-maker but old TV units need to be given for antique collections. Couch and carpet are worn out and have so many stained. It is located 5 KM away from the village and lodge does not provide shuttle all the time. Also, Wi-Fi signals are very poor inside room. I was not able to connect my handheld devices. Their life guard is full of life and a very amazing and interesting person. Keep it up. In conclusion, the property is overly priced and definitely needs major maintenance and staff training to learn the basic etiquettes of hospitality business. How can you be this rude?

Posted by , from Toronto on 2 Sep. 2014

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4 out of 5
rustic components in the hotel- like resto staff in the reserved area, very condescending!- dislike

Posted by , from montreal on 14 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by The Grand Lodge Team

Hello ! We apreciate your feedback and we will look into this situation. Thank you

About the Le Grand Lodge Mont-Tremblant

Location 2396 Rue Labelle, Mont-Tremblant, QC J8E 1T8

Property Features

Step outside to unwind on the sand beach. At Le Grand Lodge Mont-Tremblant, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like kayaking and rowing/canoeing. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers outdoor tennis courts, a 24-hour fitness center, and a spa tub. Self parking is free. This 3.5-star Mont-Tremblant hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • Built in 1999
  • Dining venue
  • Bar on the beach
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 4
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Trudeau International Airport (YUL) (129.8 km / 80.6 mi)
  • Property shuttles: Free ski shuttle
  • Parking: Free self parking

Room Amenities

Le Grand Lodge Mont-Tremblant offers 112 air-conditioned accommodations with fireplaces and safes. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mont-Tremblant hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in June 2017.

  • Fireplace
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10:30 AM.

Chez Borivage - This restaurant specializes in French cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Whisky Bar - This bar specializes in French cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No rollaway/extra beds available
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Number of children who can stay free - 4
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 2 and CAD 22 for adults, CAD 2 and CAD 10 for children (approximately)
  • Pet fee: CAD 25.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Le Grand Lodge
  • Le Grand Lodge Mont-Tremblant
  • Le Grand Mont-Tremblant
  • Mont-Tremblant Grand Lodge
  • Grand Lodge Mont-Tremblant
  • Grand Mont-Tremblant
  • Le Grand Lodge Mont Tremblant
  • Le Grand Lodge Mont Tremblant
  • Le Grand Lodge Mont-Tremblant Hotel
  • Le Grand Lodge Mont-Tremblant Mont-Tremblant
  • Le Grand Lodge Mont-Tremblant Hotel Mont-Tremblant

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.