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4.6 out of 5

"All staff members I interacted with were excellent and very helpful. Our room looked and smelled very clean. " More

By a verified traveller on Thu 27 Feb 2020

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Hotel Description

3.5-star beachfront hotel near Playa Norte

On the beach

Your stay at this Zona Dorada hotel places you within 3 miles (5 km) of Playa Norte and Mazatlan Aquarium. Playa Brujas and Punta Camaron Beach are also within half a mile (1 km).

Full-service spa, dining

This smoke-free hotel features a full-service spa, 2 outdoor pools, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the spa tub and perks like free valet parking.

Free WiFi, balconies

The 215 guestrooms have LCD TVs with cable channels and offer free WiFi and balconies. Other amenities include microwaves, room service, and espresso makers.

Junior Suite, Partial View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$90* Per night/room 22 Jun. - 23 Jun.

Junior Suite, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom (Luxury)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

The Inn At Mazatlan ratings based on 24 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Inn At Mazatlan

Everyone (2) Couples (1) Family (2)
4 out of 5

Excelllent choice in the Golden Zone

We spent 8 nights at this hotel in a room facing the pool on the second floor in the wing right off the lobby to the left, The room was bright, very clean, and appeared to have undergone some renovating, new beds for sure. A/C kept the room nice and cool, and there was a good sized refrigerator and a small coffee maker. Balcony was large with two chairs and a table. Large screen tv. Both the bathroom and the bedroom had ceiling fans. These rooms do not have a safe, but you can get a box at the front desk, no charge. There is also no hair dryer in the room, but I believe you can borrow one. Unfortunately, the back of our room faced the back of the lobby, and there was a loud fan that ran 24/7. At night it was a steady loud hum, we had to crank the bathroom window shut, and pile things agains the crack at the bottom of the door to deaden the noise for sleeping. Pool area had plenty of loungers (which the 6 a.m. people ran out to reserve the best locations every day). Pool was warm. Fluffy pool towels, but the loungers needed new covers, they sagged. We only ate breakfast at the Papagayo, and the food was very good, large menu to choose from, or you could have the buffet on the weekend. Staff were very attentive. The hotel has a drink special every day, and they also have free popcorn some days, and other nice touches. We were there on Thanksgiving, there was a special dinner, and fireworks, I left with the impression that they really cared about their guests, we had a real good time there. The only real complaint - the timeshare ladies were, as always, annoying and persistent. I would return.

Posted by , from Winnipeg, MB on 3 Dec. 2013

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5 out of 5
All staff members I interacted with were excellent and very helpful. Our room looked and smelled very clean.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by The Inn at Mazatlan

Thank you so much for you wonderful review. We are so happy thay you enjoy your stay with us.

5 out of 5
Great place, great staff, and great location. Will come back again.

Posted by on 19 May 2019

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Comment from Hotel Management

11 Jun. 2019 by Karla Valdez

Awesome! We hope to see you soon at Inn at Mazatlan

4 out of 5
The pool area was good and there was easy access to get down to the beach. There aren't enough bathroom stalls for women, so sometimes we had to go to our room from the pool area. The staff was friendly and the concierge was extremely helpful. The room was very comfortable with the air conditioner and the room was kept clean daily. It is close to many different restaurants and shopping. There is some construction happening. It looks like it is happening in stages. The one thing I was impressed with is that they brought in a big screen TV for the soccer tournament that Mexico was playing in.

Posted by , from Boise, ID on 19 Jul. 2018

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Comment from Hotel Management

3 Aug. 2018 by Sales manager

Thank you for your comments they help us to continue improving. Next time you visit us will see changes for better. Hope to see you soon!

5 out of 5
Very friendly staff..... the breakfast buffet was excellent.

Posted by , from Chicago Illinois on 22 May 2018

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5 out of 5

Great beach vacation

Pros: Close restaurants, Free Internet
A fabulous place that is even better. A change in management meant everything was stepped up even more. Food and beverages were outstanding. Staff couldn't have been warmer and more responsive to everything. Menu had great choices and moderate prices. Even the sumptuous breakfast buffet was priced right. The place was immaculate, the pools clean and welcoming. Any request was addressed immediately. Can't wait to return. Free WiFi in the lounge.

Posted by , from Texas on 18 Jan. 2012

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5 out of 5

The hotel staff was very accommidating and pleasant and the rooms were very clean and comfortable.

Pros: Close restaurants, Free Internet, Quiet, beautiful view
The rooms were comfortable and the staff was great. We had a very pleasant vacation mostly due to having a nice place to stay. The view was beautiful and the sound of the ocean relaxing. I would definately stay at this hotel again.

Posted by , from Minneapolis, MN on 25 Dec. 2011

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5 out of 5

Planning a trip back!

Pros: Close restaurants
Cons: No free Internet
Loved the Inn, it was perfect for what we were looking for. Central to everywhere we wanted to be, walking distance to several shops, restaurants and groceries. Pool was great, staff was great, everything was great. One very nice thing is that we were not constantly being bugged about buying or anything like that. They do offer the information, but not pushy. The only negative thing is that the beds were not the most comfortable, but apparently that's everywhere in Mexico. We will definetely return to the Inn.

Posted by , from Wausau, WI on 3 Mar. 2011

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4 out of 5

Loved it!

We had not been to Mazatlan so didnt really know where to stay but we really lucked out when we booked at The Inn. If youre looking for a place that is central to great restaurants shops and the beach...The Inn is the place for you. We were approached by someone who wanted to sell us a piece of it right after checking in but I have to say that they didnt bug us about it. No high pressure sales which we really appreciated because we were there to relax and enjoy the sunshine. The staff was terrific the restaurant attached has fantastic food and service. The poolside waiters were awesome. We could go on and on but basically our trip could not have been better. After walking up and down the beach we decided that we were in the right place for our romantic getaway.

Posted by on 28 Feb. 2011

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4 out of 5

Just Okay

Pros: Close restaurants
Cons: No free Internet, Noisy
Nice place but I like El Moro better. Crowd is much younger there and they have lounge chairs on the beach. Our room was a little noisy because it backed up to street....but we were in Mexico so didnt want to complain. We like beach vendors and this hotel has a wall that keeps them from walking up to you. They can still talk to you but they cant really come over the wall.

Posted by , from Missouri on 3 Feb. 2011

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Property Features

The Inn At Mazatlan offers its guests a full-service spa, 2 outdoor swimming pools, a spa tub, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 2700 square feet (251 square meters). Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Inn At Mazatlan. Limited free parking is available on a first-come, first-served basis. This 3.5-star Mazatlan hotel is smoke free.

  • 215 guestrooms or units
  • 16 levels
  • 5 buildings
  • 2700 sq ft of conference space
  • 251 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) (25.7 km / 16 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Inn At Mazatlan offers 215 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Microwave
  • Espresso maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to noon.

Papagayo Restaurant - This beachfront restaurant specializes in regional cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Mud bath in spa
  • Sauna in spa
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at The Inn At Mazatlan

Policies

Name change requests on reservations will not be accommodated.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No pets or service animals allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 290 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Mazatlan
  • Mazatlan Inn
  • The Inn At Mazatlan Hotel Mazatlan
  • The Inn At Mazatlan Hotel
  • The Inn At Mazatlan Mazatlan
  • The Inn At Mazatlan Hotel Mazatlan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.