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4.1 out of 5

"location, cleanliness, staff was amazing!!!! Food was delicious and just great family atmosphere!!! " More

By a verified traveller on Tue 25 Feb 2020

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Hotel Description

3.5-star beachfront resort near Playa Norte

On the beach

Your stay at this Zona Dorada resort places you within 3 miles (5 km) of Playa Norte and Mazatlan Aquarium. Also, Playa Brujas is within half a mile (1 km) and Islands and Protected Areas of the Gulf of California is within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free resort includes 4 restaurants, an outdoor pool, and a fitness center. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Unwind with a drink at one of the 2 bars/lounges and enjoy perks like a free area shuttle.

WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 500 guestrooms also offer balconies and flat-screen TVs with satellite channels. Other amenities include WiFi, room service, and ceiling fans.

Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$143* Per night/room 23 Jun. - 24 Jun.

Ocean View Elite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Elite Golf Experience

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

El Cid Castilla Beach Hotel ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for El Cid Castilla Beach Hotel

Everyone (3) Family (3)
5 out of 5
location, cleanliness, staff was amazing!!!! Food was delicious and just great family atmosphere!!!

Posted by on 25 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Mark Covarrubias Mckay

Dear Guest, Thank you very much for sharing your review regarding your recent stay at el Cid Castilla. We are so glad to hear that you had an amazing stay. We hope you can give us a second chance to attend you. Best Regards, Mark Covarrubias Mckay General Manager

3 out of 5
On the beach is nice. Food is mediocre. Front desk was more concerned about selling time shares than fixing a problem with a reservation.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Mark Covarrubias Mckay

Dear Guest, First of all we would like to thank you to share your feedback regarding your recent vacation at el Cid Castilla. Please be assured that we will follow up the issues you have mentioned. We will be waiting for your return soon. Regards, Mark Covarrubias Mckay General Manager

5 out of 5
The staff was great very attentive, respectful and helpful. Great location to restaurants, bars, shops and restaurants

Posted by on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Mark Covarrubias Mckay/ General Manager

Dear Guest, Thank you very much for sharing your review regarding your recent stay at el Cid Castilla. We are glad to hear that you had a great time and that the staff was attentive and helpful to your needs. We will be waiting your return soon. Sincerely,

5 out of 5
Beautyful hotel the staff so friendly and kind they make you feel welcome and they taking care of you amazing trip I will do it again

Posted by , from Las vegas on 22 Oct. 2018

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Comment from Hotel Management

22 Oct. 2018 by Mark Covarrubias Mckay/ General Manager

Dear Guest, Thank you very much for sharing your awesome feedback regarding your recent stay at el Cid Castilla. We are glad to hear that the staff was friendly and welcome during your vacations. We will be waiting your return soon. Sincerely,

5 out of 5
The absolute best! I loved everything about El Cid Castilla. Perfect location, beautiful views and great customer service.

Posted by , from Texas on 26 Mar. 2018

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Comment from Hotel Management

26 Mar. 2018 by Mark Covarrubias Mckay/ General Manager

Dear Guest, Thank you very much for sharing your awesome review regarding your recent stay at el Cid Castilla. We are glad to hear that we met all your expectations and that you enjoyed our facilities. We will be waiting your return soon. Sincerely,

5 out of 5

Best pool

Best pool nice rooms staf was great the golf was great and the caddies are what made the golf great

Posted by , from cottage grove mn on 22 Jan. 2018

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Comment from Hotel Management

22 Jan. 2018 by Germá Fayad/ General Manager

Dear Guest, Thank you very much for sharing your review with us regarding your recent vacations in Mazatlán. We are happy to hear that you enjoyed our pools. We will be waiting for your return soon. Sincerely,

3 out of 5

disappointed

I stayed at El Cid Castilla in July for 4 nights with my family.  All infrastructures are little outdated but fully functional and in a very good location right in the middle of everything and close to everything that Mazatlan has to offer. BUT WILL NEVER GO BACK TO EL CID Service is NOT good. LOUD.-They gave me a Room with a pool view; But with a LOUD speaker right outside my balcony. During the day the Entertainer was using it and we were not able to take a NAP during the day. We complained about it 3 times. But they never did anything! DECEPTION.-First 2 days they were Bugging me over the phone to OFFER ME, “FREE GIFTS” . All inclusive treatment for 24 hrs, Free Breakfast or Lunch.- They said that the purpose was to tour me throught all the El Cid installations, like La Marina &  Golf club. So that next time I book my vacations I consider the All inclusive option. LIES and MORE LIES!! We decided to go. And the lunch was PITIFUL.  If I knew. I would’ve gone to a nicer place with what I really wanted to lunch. Its was a waste of time.  While having breakfast we had for the first 10 minutes a guy trying to sell to us a Membership for el Cid. Its when I realized he was trying to sell to me a TIME SHARE!!! He was claiming that famous Mexican singers and actors have stayed there. Seriously WHO CARES!!?? Not me!! After lunch. They took us to a room with computers to show us all the TimeShares PAYMENT options. Wait a minute!! Who said I wanted to buy one, and who said I wanted to BUY something that I HAVENT SEEN!!?? They took straight to the numbers instead of showing me the place.  It really made me think.  1. These Guys LIED to me so I can come here! With “free gifts” 2. They gave a pathetic “free lunch” they didn’t even cared to serve something worthy  3. They don’t show you physically what they want to sell 4. They desperately want you to choose and sign right away 5. They even charge for wireless internet ALL OVER THE PLACE. Not 1 single free hotspot Is when I thought that we shouldn’t be there. They gave us the free gifts, but they were not worth it because of the waste of time. I’d rather spend those hours I spent with them on the beach with my family.   I complained and the public relations girls they were ashamed, and treated us great. But is not their fault. 

Posted by , from McAllen, TX on 30 Jul. 2013

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5 out of 5

wonderful vacation

Pros: Free Internet
Great service, delicious food, my husband and I had a wonderful vacation, thanks to the staff.

Posted by , from Seattle, WA, USA on 23 Mar. 2012

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1 out of 5

I wouldn't stay there again.

Pros: Free Internet
Cons: Noisy, Poor breakfast
On two separate occasions I was unable to shower because the water was either full of rust or full of disgusting black dirt and mud. The food was rather disgusting most of the time. I found myself eating out at different places when I had an all inclusive package their.

Posted by , from Princeton, MN 55371, USA on 22 Mar. 2012

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5 out of 5

Best place in Mexico!!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, friendly helpful staff, nightly live shows, plenty of activities both at hotel and close by
Everything about El Cid is top rate! We stayed 10 days and had the best vacation we have ever had in Mexico. There is plenty of variety in the food and it always was presented well and tasted perfect. Amada makes the best omelettes in Mexico and the fish simply melts in your mouth. Our room was spotlessly clean every day and even had extras like chocolates, tequillia, and special designs on the bedding. In Club Elite Marisela was so helpful in everything we needed to do. We will always stay at El Cid Resorts from now on every time we come to Mexico. I highly reccommend the elite plan. If anyone has any complaint about this resort they can´t be pleased anywhere.

Posted by , from Vancouver, WA, USA on 19 Jan. 2012

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About the El Cid Castilla Beach Hotel

Location Av Camaron Sabalo S N, Mazatlan, SIN 82110

All-inclusive Details

  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

El Cid Castilla Beach Hotel offers its guests an outdoor pool, a fitness center, and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. There's an onsite business center. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly El Cid Castilla Beach Hotel. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Parking is available for a fee. This 3.5-star Mazatlan resort is smoke free.

  • 500 guestrooms or units
  • 17 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 1982
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) (26.1 km / 16.2 mi)
  • Property shuttles: Free area shuttle; airport drop-off
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

El Cid Castilla Beach Hotel offers 500 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Mazatlan resort provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Sitting area
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Bathtub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

LA ALHAMBRA RESTAURANT - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and lunch.

EL ALCAZAR - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

LA PERGOLA - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 150.00 per night.
  • Cribs (infant beds) are available for MXN 150.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 200 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 200 per day (rates may vary)
  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self parking fee: MXN 50 per day
  • Valet parking fee: MXN 50 per day
  • Crib (infant bed) fee: MXN 150.00 per night
  • Rollaway bed fee: MXN 150.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castilla Beach
  • Castilla El Cid
  • El Cid Castilla
  • El Cid Castilla Beach
  • El Cid Castilla Beach Hotel
  • El Cid Castilla Beach Hotel Mazatlan
  • El Cid Castilla Beach Mazatlan
  • El Cid Castilla Hotel
  • Hotel El Cid Castilla
  • Hotel El Cid Castilla Beach
  • El Cid Castilla Mazatlan
  • El Cid Mazatlan
  • El Cid Castilla Beach Mazatlan
  • El Cid Castilla Beach Hotel Resort
  • El Cid Castilla Beach Hotel Mazatlan
  • El Cid Castilla Beach Hotel Resort Mazatlan

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.