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4.4 out of 5

"Loved the History of the place and the extreme cleanest of the whole place. Extremely beautiful. " More

By a verified traveller on Thu 31 Dec 2020

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Hotel Description

3-star hotel near Catedral de Nuestra Senora de la Candelaria, connected to a shopping center

City center stay

With a stay at this Cárcel hotel, you'll be steps from Catedral de Nuestra Senora de la Candelaria and Plaza Colon. University of Puerto Rico Mayaguez Campus and Parque Del Litoral are also within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Express check-out, dry cleaning, and luggage storage are also on offer.

Free Internet, cable TV

The 49 guestrooms offer free WiFi and free wired Internet, TVs with cable channels, and hydromassage showerheads. Coffee/tea makers, free weekday newspapers, and hair dryers are also available.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$145* Per night/room 17 May - 18 May

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mayaguez Plaza Hotel, SureStay Collection by Best Western ratings based on 30 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mayaguez Plaza Hotel, SureStay Collection by Best Western

Everyone (4) Couples (1) Family (1)
5 out of 5

Posted by on 11 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by ECM

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback! We strive to do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

5 out of 5
Loved the History of the place and the extreme cleanest of the whole place. Extremely beautiful.

Posted by on 31 Dec. 2020

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Comment from Hotel Management

31 Dec. 2020 by Virginia

Thank you for your feedback and we are happy that your stay was satisfactory. We will be sharing this information with the rest of our staff. Have a wonderful New Years, and we hope to see you again.

5 out of 5

Nice spot!!

💘 Loved the place and amenities arountdit. Lots of places to eat and and have fun.

Posted by , from Bayamon PR on 18 Jun. 2018

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Comment from Hotel Management

16 Aug. 2018 by Xavi

We are glad you had fun Johanny, and would love to have you back!

5 out of 5

Best Choice

Pros: Location with great shops nearby.
Location: Columbus square, cathedral restaurants, pastry shop, parking
We had to stay at other hotel accommodations in order to appreciate this Howard Johnsons. Located near downtown square. Everything we needed was in walking distance. The front desk staff were exceptional.

Posted by , from TX on 20 Apr. 2018

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3 out of 5

Room location

This hotel is very small, good for a girls night out but not for family. My room was located in the second floor and I got no rest what so ever. It was noisy, music loud and to much light. I went to relax a fast trip and I could not do that, so was so frustrated that I left the hotel early. My flight was at 430 and I checked out at 730 in the morning. The only good thing the staff is very friendly

Posted by on 24 Jun. 2017

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3 out of 5

you get what you pay for

Very nice staff room clean, but in the heart of downtown next to plaza so any music can be heard in rooms. The parking is self so you need to ensure you get to the lot before the party begins.

Posted by on 28 Dec. 2015

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5 out of 5

The hotel made me feel very welocme also the staff i enjoy myself

Pros: Free breakfast, Free Internet
I enjoy my vacation every day was a hot day I also was at the pool everyday the weather was 88-90 every single day i was out there i love my tan

Posted by , from New York, NY, USA on 18 Oct. 2012

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4 out of 5

this is good ideas for your trip

Pros: Free breakfast
I Like this hotel because the service is very excellent

Posted by , from Caguas, Puerto Rico on 19 Sep. 2012

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4 out of 5

Friendly and ready to help

Pros: Free breakfast, Close restaurants, Free Internet, washer and dryer available
This was a family genealogy vacation and this hotel was right in the center of it all, all within walking distance to the Mayaguez Municipal Building, the famous Iglesia De La Candelaria, wonderful places to eat Puerto Rican style food, and for your sweet tooth, a bakery across the street open till 12:00 a.m. , our beds were made daily and our towels were changed daily; only draw back - they could have been dusted before we arrived, especially around the window top (cob webs) and dusted the furniture. The staff that we had during our stay ( Norma, Ernesto, Chef Mr. Torres) were great to us as they provided information in order to get around, such as places to eat and the free trollies and the Dept. of Tourism around the corner.

Posted by , from DE on 20 Jul. 2012

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5 out of 5

Excellent choice

Pros: Free breakfast
Everything was perfect. Parking , employees, place is clean.

Posted by , from Isabela, Puerto Rico on 29 Jun. 2012

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About the Mayaguez Plaza Hotel, SureStay Collection by Best Western

Location Calle Mendez Vigo 70 Este, Mayaguez, 00680

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 700 square feet (65 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Mayaguez Plaza Hotel, SureStay Collection by Best Western. Free self parking is available. This 3-star Mayaguez hotel is smoke free.

  • 49 guestrooms or units
  • 4 levels
  • 2 buildings
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rafael Hernandez Airport (BQN) (37.4 km / 23.2 mi)
  • Parking: Free self parking

Room Amenities

Mayaguez Plaza Hotel, SureStay Collection by Best Western offers 49 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. This Mayaguez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4 AM

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • Howard Johnson Downtown Mayaguez
  • Howard Johnson Hotel Mayaguez Downtown
  • Howard Johnson Downtown Mayaguez Hotel Mayaguez
  • Howard Johnson Mayaguez
  • Mayaguez Howard Johnson
  • Howard Johnson Downtown Mayaguez Hotel
  • Howard Johnson Mayaguez Hotel
  • Howard Johnson Downtown Mayaguez
  • Mayaguez Plaza Hotel, SureStay Collection by Best Western Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.