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4.5 out of 5

"The way that is presented in the site looked a lot different then what it is , place is small, food wasn't so impressive,casino spot very small not mu ... " More

By a verified traveller on Mon 22 Feb 2021

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Hotel Description

3.5-star hotel near University of Puerto Rico Mayaguez Campus

In shopping district

You'll be within 3 miles (5 km) of University of Puerto Rico Mayaguez Campus and 6 miles (10 km) of Mayaguez Zoo with a stay here.

Casino, dining

A casino and a restaurant are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the outdoor pool and perks like free self parking.

Free Internet, iPod docks

The 141 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include refrigerators, room service, and flat-screen TVs with satellite channels.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$148* Per night/room 8 Jun. - 9 Jun.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Everyone (5) Family (8)
3 out of 5
The way that is presented in the site looked a lot different then what it is , place is small, food wasn't so impressive,casino spot very small not much to choose from . I was very disappointed

Posted by on 22 Feb. 2021

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Comment from Hotel Management

23 Feb. 2021 by Hotel Management

ear Guest, Thank you for staying with us and for taking the time to provide a feedback about your stay, it is very important to us. My apologies for not meeting your expectations, I will share your comments with our staff to improve in areas of opportunities. We look forward to your next visit.

4 out of 5
Nos gusto mucho la limpieza el personal la comida exelente. Lo unico la habitacion tenia la parte de atras las maquinas del sistema de los aires acondicionados y habia mucho reuido. La proxima pedire en otro lado.

Posted by , from Puerto Rico on 20 Dec. 2020

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Comment from Hotel Management

23 Dec. 2020 by Hotel Management

Estimado Carlos, Muchas gracias por hospedarse con nosotros y por tomar de su tiempo para brindarnos comentarios sobre su experiencia en el hotel. Lamentamos la situación con el ruido, se compartirá la información con nuestro equipo, para mejorar en áreas de oportunidades. Por otra parte, nos alegra saber que les gustó mucho la limpieza del hotel, la comida y nuestro personal. Nuevamente, gracias por sus comentarios, lo apreciamos mucho. Esperamos por su próxima visita.

4 out of 5
the property was clean and welcoming. My only regret is that the pool was only open from 9-5 but they couldn't help that due to covid.

Posted by , from scotts valley on 16 Oct. 2020

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Comment from Hotel Management

16 Oct. 2020 by Hotel Management

Dear Kath, Thank you for your recent stay with us. We are very happy to hear that you liked our hotel and our service and greatly appreciate you comments. We look forward to your next visit.

5 out of 5

Posted by on 10 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by Hotel Management

Dear Valued Guest, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit.

5 out of 5
Casino. Food service. Clean rooms excellent service over all laundry room on all floors. Can get food service late at night.

Posted by on 3 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Hotel management

Dear Anonymous, Thank you very much for staying at the Holiday Inn Mayaguez. I can see that you had a good experience during your visit, your comments are very important to us. We look forward for your next visit.

5 out of 5
Everything was ok same construction going on around the area

Posted by on 1 Aug. 2019

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Comment from Hotel Management

1 Aug. 2019 by Hotel Management

Dear Anonymous, Thank you for staying at the Holiday Inn Mayaguez and for your review about our property, your comments are very important to us. We look forward for your next visit.

5 out of 5

Posted by on 30 Dec. 2018

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Comment from Hotel Management

30 Dec. 2018 by Carlos Rosas

Thank you for selecting our Brand and our hotel in Mayaguez. We will always be waiting for your return. Kind Regards and Happy new Year

4 out of 5
Everyone was friendly and helpful. I really enjoyed my stay.

Posted by , from LEXINGTON Kentucky on 2 Oct. 2018

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Comment from Hotel Management

2 Oct. 2018 by Hotel Management

Dear Pedro, Thank you for staying at the Holiday Inn Mayaguez & El Tropical Casino. We appreciate your feedback! Wee look forward for your next visit.

5 out of 5

Emergency trip

The hotel stay was wonderful. Staff was informative, rooms were cleaned everyday. I would recommend this hotel to friends and family.

Posted by , from bronx on 11 Nov. 2015

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5 out of 5
Todo el servicio ha sido excelente! El personal de recibimiento, el restaurante y él casino.

Posted by on 14 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Hotel Management

Estimado Huésped, Muchas gracias por haberse hospedado con nosotros. Nos complace saber que le gusto nuestro servicio, agradecemos y apreciamos sus comentarios. Esperamos por su próxima visita.

About the Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Location 2701 Highway #2 Hostos Avenue, Mayaguez, 00680

Property Features

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers its guests an outdoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 3747 square feet (348 square meters) and includes conference space. A casino, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel. Self parking is free. This 3.5-star Mayaguez hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 6 levels
  • 3747 sq ft of conference space
  • 348 sq m of conference space
  • Casino
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Rafael Hernandez Airport (BQN) (33.5 km / 20.8 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mayaguez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

West Coast Bistro - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Bar - This bar specializes in local cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 14 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Mayaguez Tropical Casino
  • Holiday Inn Mayaguez Casino
  • Holiday Inn Tropical
  • Holiday Inn Tropical Hotel
  • Holiday Inn Tropical Hotel Mayaguez Casino
  • Holiday Inn Mayaguez Tropical Casino Hotel
  • Holiday Inn Tropical Casino Hotel
  • Holiday Inn Mayaguez Tropical Casino
  • Holiday Inn Tropical Casino
  • Holiday Inn Mayaguez Tropical Casino
  • Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Hotel
  • Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Mayaguez

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.