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"The property was just beautiful. The staff was real nice and very helpful. We will definitely be coming back. " More

By a verified traveller on Sat 02 Oct 2021

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Hotel Description

4.5-star beachfront property with 4 outdoor pools

On the beach

You'll be within half a mile (1 km) of Islands and Protected Areas of the Gulf of California and 2 miles (3 km) of Medano Beach with a stay here. San Lucas Bay and Plaza San Lucas are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach scuba diving, or relax with sun loungers. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free self parking.

Free WiFi, flat-screen TVs

The 602 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. Other amenities include balconies or patios, 24-hour room service, and minibars.

Junior Suite, Partial Ocean View (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Standard, M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Ocean View (M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Beachfront (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Baja California - Adults Only - All Inclusive ratings based on 52 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Baja California - Adults Only - All Inclusive

Everyone (15) Couples (18) Family (8)
5 out of 5
Beautiful garden.

Posted by , from Chicago on 3 Oct. 2021

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5 out of 5
The property was just beautiful. The staff was real nice and very helpful. We will definitely be coming back.

Posted by on 2 Oct. 2021

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3 out of 5
Stayed for 5 days. The room was ok. It had a moldy smell. The bathroom had no privacy. The food was not very good. The staff was very friendly. I will not return to a Riu property.

Posted by on 30 Sep. 2021

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Comment from Hotel Management

13 Oct. 2021 by Online Reputation Manager

Dear David, Thank you for reaching out to us with your review. While we are happy that you liked the room and enjoyed the attentive service of our staff, we are disappointed to read your comment, since the perceived flaws do not reflect our quality standards. Please know we will follow up on your review with the corresponding departments. It would be a pleasure to have the opportunity to improve your impressions in the future. Best wishes, Hotel Riu Palace Baja California Online Reputation Manager

4 out of 5
Clean, fun and best service

Posted by on 28 Sep. 2021

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5 out of 5
It was a nice Hotel, food was okay, internet was a little confusing at times. Overtime would go back for another stay!

Posted by on 24 Sep. 2021

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5 out of 5
What I liked most about the property was its layout, very spacious and well maintained. The staff was very courteous and very willing to help.

Posted by on 2 Jul. 2021

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3 out of 5

Posted by on 30 Jun. 2021

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3 out of 5
Like a college Spring Break all night long. Difficult to sleep because of daily 2 am hallway noise. Food was ok. Clientele is not my style. No dress code enforcement so many outfits were inappropriate for resterants or while I was trying to eat. Stay away if you're over 30.

Posted by on 24 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you so much for sharing your experience with us. Having read your feedback we are really disappointed that you did not enjoy your stay. Our number one priority is to ensure your stay is as enjoyable as possible and to do our best so that all our guests feel comfortable, which we succeed in doing with the vast majority of our guests, as you can see from the guest reviews. Therefore, please accept our sincere apologies for any inconvenience, this is definitely not our usual standard. We take great care to keep the balance between the noise level of a hotel of our dimensions and the tranquility of our guests. Overall, we are obviously disappointed to learn that we were not completely able to fulfill your expectations. You can be assured we took the necessary steps to ensure our management gets to read your post and be discussed with all concerned staff. As we mentioned before, we are always on the lookout for ways to make your experience memorable. Notwithstanding your disappointment we hope that your experience on this occasion will not deter you from visiting us again so we can prove this was an exception! With our best wishes we remain, Hotel Riu Palace Baja California Online Reputation Manager

3 out of 5
The drinks were absolutely horrible. The only great thing to eat were the tacos served outside at Peppies (not sure of the name). The restaurants had bad food also. However, the pool and rooms were nice - even though our air-conditioning was never fixed after calling for 3 days straight. It's location on the beach is beautiful. We went out to eat and found great restaurants downtown.

Posted by on 15 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by Online Reputation Manager

Dear Guest, Thank you very much for choosing Riu and for sharing your review about your last stay with us. While it is great to hear you appreciated the hotel´s location, the beach and the pool area, we are disappointed to find that your recent stay did not match your expectations due to the above-mentioned reasons. We are very sorry that you did not enjoy you’re the food and drink selection! We will be sure to pass your comments on to our Chef for further improvement. We would be delighted if you honored us with another opportunity to convince you of our RIU service and quality. Kind Regards, Hotel Riu Palace Baja California Online Reputation Manager

5 out of 5

Posted by on 11 Jun. 2021

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About the Riu Palace Baja California - Adults Only - All Inclusive

Location Camino Viejo a San José, Km 3.5, Cabo San Lucas, BCS 4990

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Motorized water sports not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Riu Palace Baja California - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Baja California - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There are 2 meeting rooms available. A health club, a nightclub, and a spa tub are also featured at the luxury Riu Palace Baja California - Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.

  • 1 building
  • 602 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 6 bars or lounges
  • 90 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Baja California - Adults Only - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Promenade - This buffet restaurant serves breakfast, lunch, and dinner.

Taj Mahal - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Yu Hi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Sofia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Baja California - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • Riu Palace Baja California Adults All Inclusive
  • Riu Baja California Adults In

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.