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4.3 out of 5

"I have food allergies and the staff in all of the restaurants were very accommodating. All of the staff was very helpful and so so friendly! " More

By a verified traveller on Wed 22 Jan 2020

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Hotel Description

4.5-star beachfront property near Marina Cabo San Lucas

Beachfront retreat

Your stay at this Pedregal property places you within 6 miles (10 km) of Marina Cabo San Lucas and The Arch. Lover's Beach and Land's End are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Enjoy the 2 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, comfy beds

The 154 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, free minibar items, and TVs with satellite channels.

Deluxe Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
C$482* Per night/room 14 Oct. - 15 Oct.

Deluxe Room, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Towers Ocean View Suite with Butler Service

Bed Count 1 King Bed Maximum Occupancy 3 Max

Towers Deluxe Ocean View Room with Butler Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Towers Private Pool Suite with Butler Service

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only ratings based on 51 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only

Everyone (29) Couples (14) Family (5)
3 out of 5

Posted by on 29 May 2020

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Comment from Hotel Management

16 Jun. 2020 by General Manager

Thank you very much for taking the time to leave us your rating. We truly hope that in the future you would give us the opportunity to welcome you once again, to be able to provide a 5 star service.

5 out of 5
I have food allergies and the staff in all of the restaurants were very accommodating. All of the staff was very helpful and so so friendly!

Posted by on 22 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by General Manager

We are so happy that you had a positive experience, and that you enjoyed your time spent with us. It was our pleasure having you as our guests and we hope to see you again soon.

5 out of 5
This was our second fabulous stay at the Pacifica! It will not be our last! Fabulous food, excellent staff, beautiful property, what’s not to love here! We will be counting the days until our return! Love the Moore’s from Missouri!

Posted by on 13 Jan. 2020

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Comment from Hotel Management

16 Jan. 2020 by General Manager

Our goal is to make memories for our guests and we are happy that we succeeded in doing so for you. We will be sure to share your feedback with the entire team. We look forward to welcoming you back soon I am positive that we will exceed your expectations.

5 out of 5
It was one of the most amazing places we have stayed at and we travel a lot. We say we never travel back to the same place because there are too many things to see in the world, but this is one resort we would go to again. Ernesto should be very, very proud of his well trained staff that go out of their way to accommodate every guest. Thank you again!

Posted by , from Los Angeles on 11 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by General Manager

Thank you very much for taking the time to leave us your review. We truly hope that in the future you would give us the opportunity to welcome you back once again.

1 out of 5

Posted by on 6 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by General Manager

Thank you for sharing with us, while we regret not receiving feedback as to the reasons we were rated so poorly, we deeply apologize if we have come short of meeting your expectations. Please feel free to contact us for any assistance.

5 out of 5

Posted by on 24 Dec. 2019

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Comment from Hotel Management

24 Dec. 2019 by General Manager

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

5 out of 5
Quiet and relaxing, gorgeous beach front views. Staff waits on you hand and foot, 24 hour room service, always happy to accommodate.

Posted by on 4 Dec. 2019

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Comment from Hotel Management

4 Dec. 2019 by General Manager

We would like to express our gratitude for taking a moment to review your experience. It was our pleasure providing memorable stay with us. We look forward to welcoming you back to our paradise soon again.

1 out of 5
BUYER BEWARE! Even if your airlines is unable to get you to the destination this HOTEL REFUSES TO GIVE YOU ANY MONEY BACK. NO CUSTOMER SERVICE OR NOT EVEN WILLING TO CREDIT. TRAVELOCITY SHOULD BE ASHAMED OF THEMSELVES FOR REFERRING TO A HOTEL THAT WILL NOT SERVICE THEIR CUSTOMERS EVEN FOR CIRCUMSTANCES BEYOND THEIR CONTROL! $1200.00 FOR ZERO SERVICES! FRAUD!

Posted by on 21 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by General Manager

We really appreciate you taking the time to contact us at Pueblo Bonito regarding your experience during your recent stay and thank you for bringing this matter to our attention. As we have already discussed this issue; since the airline you purchased from was non-refundable, the agency cannot refund your reservation. We apologize for any inconvenience you may have experienced.

5 out of 5
The service was EXCELLENT, especially from Alan. When you go to the pool or cabanas, look for Alan, he made the trip for us! We come back again and again just so he can take care of us!

Posted by on 14 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Lawrence Tuck

Thank you so much for choosing Pueblo Bonito, and thank you for sharing your kind review with us. Our staff are our most valuable resource, it is thanks to their great customer service skills that we are able to achieve such a high level of satisfaction among our guests. Thank you so much for recognizing them. We are looking forward to welcoming you back.

1 out of 5
Very poor customer service! If you are Latino don’t stay in this hotel, it’s very clear they make you feel less than the white people. HORRIBLE FEELING.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

20 Nov. 2019 by General Manager

Thank you for sharing your experience with us, we deeply apologize if we have come short of meeting your expectations. Please feel free to contact us for any assistance.

About the Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only

Location Cabo Pacifica S/N, Cabo San Lucas, BCS 23450

Renovations + Closures

The property will be renovating from September 14 2020 to October 10 2020 (completion date subject to change). The following areas are affected:

  • Elevator

During renovations, the property will make every effort to minimize noise and disturbance.

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Windsurfing equipment not included
  • Yoga classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Tennis lessons included

Property Features

Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Summer fun is a breeze at Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a steam room. You'll have access to the outdoor pool at a partner property. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.

  • 154 guestrooms or units
  • 5 levels
  • 6 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 5802 sq ft of conference space
  • 539 sq m of conference space
  • Built in 2005
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Los Cabos Intl. Airport (SJD) (46.7 km / 29 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free valet parking

Room Amenities

Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only offers 154 accommodations, which are accessible via exterior corridors and feature free minibar items and video-game consoles. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Siempre - Overlooking the ocean and pool, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Pescados - Overlooking the ocean and pool, this restaurant specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar.

Aire - This beach restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Bocados - Overlooking the pool, this coffee shop serves breakfast, lunch, and dinner.

Horizons - This beachfront theme restaurant specializes in international cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Caters to adults only
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 4400 per vehicle (roundtrip)
  • Airport shuttle fee per child: MXN 500 (one-way), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pueblo Bonito Pacifica Inclusive-Adult Only Cabo San Lucas
  • Pueblo Bonito Pacifica Resort Spa All Inclusive Adult Only
  • Pueblo Bonito Pacifica Inclus

You should know

  • Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.