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4.3 out of 5

"This hotel was very nice, and in a great location. My only complaint is that the bed and the pillows are hard, and not comfortable. My friend stayed ... " More

By a verified traveller on Fri 20 Dec 2019

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Hotel Description

3-star Victorian hotel near Queensway

In London

A stay at this London City Centre hotel places you steps from Queensway and within a 10-minute walk of Kensington Gardens. Also, Portobello Road Market is within half a mile (1 km) and Kensington Palace is within 2 miles (3 km).

Bar/lounge

This hotel features a bar/lounge, free WiFi in public areas, and a computer station. Business travelers can take advantage of the laundry service. Luggage storage, laundry facilities, and concierge services are also on offer.

Free WiFi

The 125 guestrooms offer free WiFi, coffee/tea makers, and TVs. Hair dryers, safes, and showers are also available.

Standard Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$142* Per night/room 6 Sep. - 7 Sep.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Quadruple Room, 1 Bedroom

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Small Double

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Single Room (1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Phoenix Hotel ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Phoenix Hotel

Everyone (2)
4 out of 5
This hotel was very nice, and in a great location. My only complaint is that the bed and the pillows are hard, and not comfortable. My friend stayed in another room and we both commented on this. Other than that, everything was great!

Posted by on 20 Dec. 2019

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Comment from Hotel Management

21 Dec. 2019 by phoenix

Good morning, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

4 out of 5
Terrific location, friendly staff, clean, safe, and comfortable property. Not at all luxurious, and my single room was small, but I was very pleased with my experience at Phoenix Hotel. The included continental breakfast was a nice way to start each day.

Posted by on 2 May 2019

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Comment from Hotel Management

3 May 2019 by Guest Relations Manager

Good morning, Many thanks for your review of the Phoenix Hotel London. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

5 out of 5
Hotel is a superb accommodation considering the cost. it is far less expensive than comparable hotels in London. The location is convenient to two tube stations (easy walking distance), and there are several moderately-priced restaurants within walking distance of the hotel. Staff were very helpful, room was very clean.

Posted by , from Eureka, CA on 29 Sep. 2018

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Comment from Hotel Management

1 Oct. 2018 by Guest Relations Manager

Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind regards, Phoenix Hotel London

Property Features

As a guest of Phoenix Hotel, you'll find tour/ticket assistance, coffee/tea in a common area, and concierge services. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Phoenix Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Bar or lounge
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Heathrow Airport (LHR) (24.6 km / 15.3 mi)
  • Train station: London Paddington Station (1.5 km / 0.9 mi)
  • Metro station: Bayswater Underground Station (0.3 km / 0.2 mi)

Room Amenities

Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Phoenix Hotel Hotel
  • Best Western Phoenix Hotel London
  • Best Western Phoenix London
  • Hotel Best Western Phoenix
  • Phoenix Hotel Best Western
  • Phoenix Hotel London
  • Phoenix London
  • Phoenix Hotel London England
  • Phoenix Hotel London, England
  • Phoenix Hotel London
  • Phoenix Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.