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"The front desk service was excellent. Room was well maintained and clean. Comfortable. Will stay there again sometime. " More

By a verified traveller on Mon 23 Nov 2020

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Hotel Description

3-star eco-friendly hotel near White Oaks Mall

Westminster stay

Your stay at this Westminster hotel places you within 2 miles (3 km) of White Oaks Mall and Parkwood Hospital. University of Western Ontario and Centennial Hall are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 143 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Room service, down comforters, and hair dryers are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $123* Per night/room 29 May - 30 May

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed (Minifridge)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Specialty)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Hotel & Suites London, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites London, an IHG Hotel

Everyone (3) Family (2)
4 out of 5
The front desk service was excellent. Room was well maintained and clean. Comfortable. Will stay there again sometime.

Posted by , from Woodstock ON on 23 Nov. 2020

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Comment from Hotel Management

6 Dec. 2020 by Mark

Hi Nj, Thanks for staying with us and providing your feedback. It is great to hear you enjoyed your experience with us and I will pass along your praise to the front desk and housekeeping and maintenance departments. Hope to see you again soon. Mark Devries, Guest Services Manager

3 out of 5

Posted by on 1 Jan. 2020

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Comment from Hotel Management

4 Jan. 2020 by Mark

Hey hey, Looks like we did not make a great impression on you while you were here. Next time you are here please pop by the front desk and ask to speak to me as I would love to ensure that the next review is 5 out of 5. Thanks, Mark DeVries, Guest Services Manager

4 out of 5

Posted by on 7 Dec. 2019

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Comment from Hotel Management

8 Dec. 2019 by Mark

Thanks so much for staying with us at the Holiday Inn & Suites London. Looks like you had a good time will you were here! Thanks so much for your feedback. Hope to see you again next time you come to London. Mark DeVries, Guest Services Manager

1 out of 5

This Hotel was dirty

Cons: disgustng, dirty, isn`t worth $20 a night
We arrived at this hotel for 3 nights, we had already paid online through travelocity, but the charged us again, luckily we noticed it. The entire hotel was dirty, garbage everywhere, the staff didn't seam to care, they also advertised room service until midnight, although we weren't able to ever get it, as the restaurant attached is not affiliated with them. We found mold in the sink in the bathroom, this place was so disgusting we lost the money spent for the third day, and ended up going somewhere else. This is the the last hotel you will ever want to stay at.

Posted by , from Toronto, ON, Canada on 2 Jan. 2013

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Comment from Hotel Management

6 Jun. 2015 by Management

Dear Matt35; We here at the Holiday Inn are very sorry to hear of the issues you and your family encountered during your stay here with us. We have made note and passed along all issues presented to the appropriate departments to ensure they are rectified. Again, we do apologize for your uncomfortable stay.

2 out of 5
Could not get towels, garbage cleaned after asking two staff members and submitting a write. Request form. Very limited amenities. Poorly kept grounds.

Posted by , from Perrysburg on 4 Sep. 2021

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5 out of 5

Convenient location

Pros: very comfortable
Location: St Joseph Hospital, for eye surgery
Nice room, nice understanding staff, that let us stay a few hours past the check-out time, so my husband could rest right after his eye surgery

Posted by , from Selkirk, On, Canada on 6 Aug. 2015

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2 out of 5

Wow...time to upgrade

Usually when I think Radisson I think slightly upper-scale. This hotel is dated! Also, there were beer bottles in the lobby and I even saw a worker walk by them and not pick them up. If the staff isn't worried aobut how the place looks then it is going to look bad. The restaurant is great though! Great food and really nice looking. Maybe the hotel could learn from the restaurant and try to look a little bit nicer like it.

Posted by on 1 May 2009

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Comment from Hotel Management

20 Apr. 2015 by Manager

Thank you for your comments. We look forward to having you stay again with us in the future as the newly renovated Holiday Inn Hotel & Suites London.

2 out of 5

Not bad

Hotel advertised sleep number bed but we did not get one. They also mixed up our rate but they cleared that up.

Posted by on 20 Nov. 2006

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Comment from Hotel Management

1 Aug. 2015 by Management

Dear A Verified Traveler; Thank you for taking the time to send us your comments. We value your stay here with us, and are sorry to hear you did not get one of our Sleep Number Beds! that request can certainly be made for the next time you stay with us. We look forward to hearing from you again when your travels bring you back to the London area.

About the Holiday Inn Hotel & Suites London, an IHG Hotel

Location 855 Wellington Rd S, London, ON N6E3N5

Property Features

Holiday Inn Hotel & Suites London, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Holiday Inn Hotel & Suites London, an IHG Hotel. Free self parking is available. This 3-star London hotel is smoke free.

  • 143 guestrooms or units
  • 9 levels
  • 1215 sq ft of conference space
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: London Station (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Hotel & Suites London, an IHG Hotel offers 143 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Holiday Inn Hotel & Suites London, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 30.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 1 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; reservations are required for some onsite facilities. Contactless check-in is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Reservation might be required for some facilities onsite

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 7 and CAD 10 per person (approximately)
  • Pet fee: CAD 30.00 per accommodation, per day
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel London
  • Holiday Inn London
  • London Hotel And Suites
  • Holiday Inn Hotel & Suites London Ontario
  • & Suites London, An Ihg
  • Holiday Inn Hotel Suites London
  • Holiday Inn Hotel & Suites London, an IHG Hotel Hotel
  • Holiday Inn Hotel & Suites London, an IHG Hotel London
  • Holiday Inn Hotel & Suites London, an IHG Hotel Hotel London

You should know

  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.