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"Some areas of the hotel were like new and others needing updating. Even the rooms that were not yet renovated were clean though. There was a party ... " More

By a verified traveller on Wed 22 Apr 2015

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Hotel Description

3.5-star eco-friendly hotel near London Convention Center, connected to the convention center

City center stay

You'll be steps from London Convention Center and within a 10-minute walk of Covent Garden Market with a stay at this Downtown London hotel. Budweiser Gardens and Victoria Park are also within half a mile (1 km).

Renovated in 2015

This hotel features a convenience store, free newspapers, and free self parking. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. A hair salon, express check-in, and express check-out are also on offer.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 323 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include MP3 docks, refrigerators, and coffee/tea makers. Housekeeping is available on request.

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$99* Per night/room 25 Jul. - 26 Jul.

Room, 1 King Bed (Private Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

King, Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 2 Bedrooms, Accessible (Private Access)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed (Prime Minister)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel London Ontario ratings based on 3 Verified Reviews

Review Summary
1.7 out of 5 1.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel London Ontario

Everyone (2) Business (1)
1 out of 5
Room wasn't ready on time, hotel front desk/management staff didn't do a good job, huge line to get a room because they accommodated a wedding party as priorty first.

Posted by on 17 Sep. 2018

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Comment from Hotel Management

27 Sep. 2018 by Matteo A

Thank you for your Feedback.

3 out of 5

Under Renovation but okay otherwise

Pros: Restaurant has been renovated and the breakfast was good.
Cons: Bathroom needed a reno the most.
Location: Downtown London, Convention Centre
Some areas of the hotel were like new and others needing updating. Even the rooms that were not yet renovated were clean though. There was a party in the hallway during the night that nobody else seemed to notice but woke me a couple times.

Posted by , from Kitchener ON on 22 Apr. 2015

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1 out of 5

Pathetic experience for the price.

Pros: Not much.
Cons: Service, accommodations, price.
Location: Go to the mall.
I cannot recommend this hotel for anyone, at least for the price offered. I would MAYBE pay half of the regular price, but probably not. Stayed at the hotel with my girlfriend for our anniversary and was very underwhelmed at first, and mad later. I payed 15 dollars for the breakfast service and I can honestly say it was the worst breakfast I've ever had. Orange juice was tasteless and obviously from concentrate. The muffins were frozen in the middle, I'm assuming no one wanted them the day before. The eggs were tasteless, I did not finish them. The coffee was extremely bitter and no amount of cream could've fixed that, not that I was given much at all anyways. The yogurt neared expiration. The room was not cleaned fully. The blankets were unclean and the coffee from the person before was still left in the machine, wet used packet and all, that was probably the cause of the smell. The furniture was dated and boring, it may have been nice 10 year ago. We figured we would go into the pool before leaving the hotel only to find our key no longer worked, we were still a half an hour away from having to sign out of the hotel. We had the key reprogrammed and it still did not work. We came downstairs again in our bathing-suits only and finally were told someone would come up. Ten minutes later someone came and told us they just turned it off early, as if that was okay. Lastly we were charged an extra fee we were never told about as we had pre-payed through Travelocity.

Posted by , from London, ON on 23 Mar. 2015

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About the DoubleTree by Hilton Hotel London Ontario

Location 300 King St, London, ON N6B1S2

Property Features

Public spaces have WiFi for a fee. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the eco-friendly DoubleTree by Hilton Hotel London Ontario. Free self parking is available. A complete renovation of DoubleTree by Hilton Hotel London Ontario was completed in 2015. This 3.5-star London hotel is smoke free.

  • 1 building
  • 323 guestrooms or units
  • 22 levels
  • Built in 1975
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: London, ON (YXU-London Intl.) (10.5 km / 6.6 mi)
  • Train station: London Station (0.9 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel London Ontario offers 323 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • MP3 dock
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: CAD 15 (rates may vary)
  • Rollaway bed fee: CAD 25.00 per night
  • Facilities fee: CAD 2.5 % per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel London Ontario
  • Hilton London Ontario
  • London Ontario Hilton
  • Homewood London
  • Homewood Suites By Hilton Hotel London
  • Homewood Suites By Hilton London Ontario
  • Homewood Suites London
  • London Homewood Suites
  • DoubleTree Hilton Hotel London Ontario
  • DoubleTree Hilton London Ontario
  • DoubleTree By Hilton Hotel London Ontario
  • Hilton London Ontario Hotel London
  • DoubleTree by Hilton Hotel London Ontario Hotel
  • DoubleTree by Hilton Hotel London Ontario London
  • DoubleTree by Hilton Hotel London Ontario Hotel London

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.