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Allure Hotel & Suites

2.5-star property
374 Dundas St, London, ON 1-855-887-0424
3.3 out of 5
See all 4 travelocity Reviews

"The only real issue I have is the $300 deposit on debit. I realize it will be returned upon check out, but what would have happened had I not had the ... " More

By a verified traveller on Mon 12 Dec 2022

Points Of Interest

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Hotel Description

Hotel near University of Western Ontario in London

City center stay

Within a 10-minute walk of this Downtown London hotel, you'll find Jonathon Bancroft-Snell Gallery and Citi Plaza Mall. London Convention Center and Victoria Park are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free full breakfast and free WiFi. Traveling for business? Take advantage of the business center, laundry service, and conference space. Self parking, a lobby fireplace, and a computer station are also offered.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $111* Per night/room 2 Jul. - 3 Jul.

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Allure Hotel & Suites ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Allure Hotel & Suites

Everyone (2) Couples (1) Family (1)
3 out of 5
The only real issue I have is the $300 deposit on debit. I realize it will be returned upon check out, but what would have happened had I not had the $300? Also , the area around the hotel is rough, but I did some research and was expecting it. There was, however, no mention of a $300 deposit. If you must have the deposit money, I understand. My only suggestion is that you make the deposit amount clear during the booking process. Other than that, the hotel is reasonably clean and the staff have been quite pleasant.

Posted by on 12 Dec. 2022

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Comment from Hotel Management

15 Dec. 2022 by Team allure

Hello Craig, Thank you for your feedback. We apologize for the inconveniences. Rest assured that we will take these into consideration to further improve our service. However security deposit policies are subject to change and depends on property to property. We do not accept reservations without credit card and it is published on the site. This was offered to you as a gesture. Thanks

4 out of 5

Posted by on 18 Sep. 2022

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3 out of 5
The location was good for us as we werent far from where our company was staying. But there's a lot of homeless people in the area

Posted by on 30 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by Kelly Darnell - Guest Services Manager

Thank you for your candid review. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We will pass along the information to the appropriate department and welcome any opportunity to improve during your next stay.

3 out of 5
Room is dated and also very smelly when I entered all I smelled was mold.

Posted by on 28 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Kelly Darnell - Guest Services Manager

Thank you for providing us with a very considerate review and thank you for staying with us. On the other hand, please accept our sincerest apologies that the room did not meet up to standards. The comfort of the guests and the cleanliness of the rooms is something that we take great pride in and we are truly sorry for any inconvenience. Your comments will be shared with the appropriate department so that we can make any changes necessary to ensure it does not happen again. Thank you again for your feedback and we hope to have the chance to serve you again in the future.

About the Allure Hotel & Suites

Location 374 Dundas St, London, ON N6B1V7

Property Features

A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Allure Hotel & Suites. For a fee, parking is available. This London hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 9 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: London Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Allure Hotel & Suites offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 35.00 per pet, per night, plus a deposit of CAD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 15.82 per day
  • Pet deposit: CAD 100.00 per stay
  • Pet fee: CAD 35.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Suites Downtown Hotel London
  • Holiday Inn Express Suites Downtown London
  • Holiday Inn Express Suites Downtown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.