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4.3 out of 5

"Was very happy on overall cleanliness of property , staff was very helpful when needed some answers. If I need to book hotels on future , I will defi ... " More

By a verified traveller on Mon 29 Jul 2019

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Hotel Description

4-star beachfront condo resort near Kaanapali Beach

Beachside getaway

Within 2 miles (3 km) of this Lahaina condo resort, you'll find Kaanapali Beach and Black Rock. Also, Whalers Village is within 2 miles (3 km) and West Maui Mountains is within 6 miles (10 km).

Poolside dining

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this condo resort. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Enjoy the 2 outdoor tennis courts and free perks like WiFi in public areas and an area shuttle.

Free Internet, jetted tubs

Boasting jetted bathtubs, the 1021 condos also offer free WiFi and washers/dryers. Other amenities include free wired Internet, pillowtop beds, and LCD TVs with cable channels.

Studio, 1 King Bed, Non Smoking, View (island)

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$765* Per night/room 27 Aug. - 28 Aug.

Villa, 1 Bedroom, Balcony, View (island)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Villa, 2 Bedrooms, Balcony, Ocean View

Bed Count 2 King Beds Maximum Occupancy 9 Max

Studio, 1 King Bed, Non Smoking, View (island)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 1 Bedroom, Balcony, View (island)

Bed Count 1 King Bed Maximum Occupancy 5 Max

The Westin Ka'anapali Ocean Resort Villas ratings based on 58 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Ka'anapali Ocean Resort Villas

Everyone (2) Couples (1)
5 out of 5

great for kids and very clean

Pros: Close restaurants, Free Internet, Quiet
very clean and modern. Staff excellent, and the rooms comfortable. All that we required available in kitchenette, and the washer/dryer was nice to have. The site was very secure and the beach was fantastic. We had visited many other beaches on the island , and found that ours was one of the better ones for us.I would stay again, and recommend it to any families with small children.

Posted by , from Calgary, AB, Canada on 8 Feb. 2012

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5 out of 5
Was very happy on overall cleanliness of property , staff was very helpful when needed some answers. If I need to book hotels on future , I will definitely consider it.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by P. Alexander

Aloha! We are excited to hear your kind words and want to thank you for taking the time to share your experience with us. We are happy to hear that you were so satisfied with your stay, and that our staff was able to enhance your experience. Thank you again for your feedback and we look forward to welcoming you back to our Westin Ohana. Mahalo, The Westin Kā’anapali Ocean Resort Villas

5 out of 5

Amazing place

Just amazing. Great villas. Right on the beach. Amazing pool and amazing staff.

Posted by , from sacramento ca on 6 Sep. 2016

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5 out of 5

Nice, relaxed feel - on the beach

Pros: The in-room kitchen, the pools and water slide, the outstanding staff, the rain shower, proximity to the beach, clean and modern facility.
Cons: Offer rooms with two double or queen beds
Location: Excellent location. It is right on the beach and the beach walk is very convenient and beautiful. Convenient free shuttle. Parking easy to find.
We loved our stay at the Westin Ocean Resort Villas. We were trying to decide between the two Westins and the Sheraton for our Kaanapali stay. I'm glad we chose the Westin villas. All three had amazing pools (which was what my daughter wanted) but after visiting all three resorts, the Villas had a more relaxed, spacious feel to it and we loved having a kitchen to make our own meals. Almost nightly, we used the BBQ's that are all over the resort to make dinner. There were several families doing the same thing which made for a friendly environment. The staff was very friendly and helpful at every encounter. I would definitely give them 5 stars for service. The bed was very comfortable, which is very important to me as am pretty picky about that. I just wish they had a room option with two beds instead of just one king. My daughter had to sleep on the couch. As typical, the pull out couch bed mattress was uncomfortable, but my daughter chose to sleep on the couch intact and found that surprisingly comfortable. I was also pleased with the provided dishes and cookware in each room. Everything seemed new and very clean. The dishwasher worked very well, as did the washer and dryer in the room.

Posted by on 9 Sep. 2015

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4 out of 5

Great Snorkling!

This was a nice property. The snorkling in front of the property is great. We were "upgraded" to a partial ocean view. I would have been offended if I had paid for the view. We also got an ADA room....even though if you were handicapped, you would have a heck of a trip from the elevator to the room because there were no other ramps! But it was close to the parking lot, and we were in and out a lot so it worked for us. I understand the drinking laws in HI, but I think the hotel is taking serious advantage of it with expensive and lousy drinks. If they are expensive...fine, at least have them taste good. No margarita should taste like nothing but sweet and sour or processed coconut milk. (My reveiw is of the sports bar on by the pool...the italian restaurant had great drinks and didn't drink at other property). All in all, it's a nice place but skip the outside sports bar...or buy one drink and then keep reusing the cup with the your own drink!

Posted by , from Houston, TX on 13 Sep. 2013

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4 out of 5

Nice hotel and amenities.

Pros: Free Internet
Cons: Noisy
It was Christmas week so maybe that was the problem but children were overrunning the place. One of the pools should be set aside for adults.

Posted by on 2 Jan. 2013

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3 out of 5

They forgot to clean our room!

Pros: Free Internet
Cons: they didn't clean our room.
The staff was supposed to clean our room and they came in while we were out. They replaced the towels and made the bed. I contacted the front desk and they apologize and said they will send someone up to clean our room. It never happened!

Posted by , from SD on 27 Dec. 2012

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5 out of 5

Overall very satified with this Hotel

Pros: Free Internet, very good snorkeling right at the resort
Cons: not a lot of good restaurantsat lease none that w
I booked the room stating that there would be 3 adults and 1 child, ages 20 and 17 assuming that they would get a bed. Very disappointed that there was a King sized bed that was comfortable, and a sofa bed that was very very noisy and uncomfortable! our 17 year old woke up with a backache every morning. really wish there would have been 2 queen sized beds. And everything would have been purfect. Oh except the mold in the shower. Overall very nice place to spend your vacation.

Posted by , from CA on 18 Oct. 2012

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4 out of 5

The condo and resort met my expectations.

Pros: Free Internet
The condo was as expected. Bed was very good. View was pretty good. Location of this particular unit very close to general store, lobby, and services. Beach front had great snorkeling. However, go to Snorkel Bobs to get equipment - prices at resort were stupidly high. There is one less than 1.5 miles away. Do head to Walmart, Kmart, or grocery store near the airport before you head to the west side of the island. The grocery prices on the west side are toooo high, but you hesitate to drive the 30 to 45 minutes back to pick up supplies.

Posted by , from Arkansas, USA on 4 Aug. 2012

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2 out of 5

I would not come back. The hotel was understaffed.

Pros: Close restaurants
Cons: understaffed
I would not come back. The details are below, but the summary is the hotel has potential but the lack of service is a turn-off for me. This was even more surprising since they want to "impress" you enough that you'll sign-up for a timeshare. I encourage you to Google that before making any decisions and you'll find the level of service is supposedly worse for owners. Not to mention alleged "enormous maintenance fee increases". Either some of the reviews on here are owners talking it up to help with renting out their weeks and selling their timeshares or we were here on a VERY BAD week for the staff. Both of which are equally likely. My personal concierge, Caroline, did an amazing job working with my wife to recommend and setup the activities I mention below. Caroline also provided a good list of restaurants and was responsive leading up to the trip and while we were here. I think this place could be great for families as long as you have the right expectations. Expect a great facility where everything for the pool/beach cost extra except the water and towel. Also, expect to have high-quality service WHEN you can get it, but not very often due to being understaffed. If you come, visit Goofy Foot Surf School (ask for Keith), make the trek to the best sunrise on the planet with Haleakala Bike Company and (definitely) save a day for "The Road to Hana". Leave early and you MUST do the "backside". It is a very easy drive despite what others may say. I think this is just to keep people from crowding the locals there. Recommendations for Hotel: More staff. Deliver on expectations of a nice resort or set new ones. The "bones" (facilities, locations, etc.) are all good and those you can't control. The ones you can control (service) are easy to fix. Weather/View - NA: We had one clear day and it was gorgeous. Our other 5 days were apparently during "Maui Winter" (March). According to the locals, we visited during their entire winter season, which is only 5 days. Chalk that up to bad luck. Service - 1 star: This is where I was sorely disappointed. I think the best way to describe my problems is "under staffed". The best example of this is when my phone rang the front desk for over 10 min straight before someone answered to confirm checkout time the day before my departure. The valet stand was always overwhelmed, though they worked hard. The main hotel concierge didn't answer a couple times I called and I had to leave a voice mail. I only used them the days Caroline had off. The housekeeping service is not daily. (Once every 7 days for owners, once over 5 for me). The pool area for getting towels and toys closes at 5 (sunset isn't until 6:30p and this faces the sunset). The pool waitresses work hard, but there are too few of them. My wife sat by the pool for an hour before a waitress ever made it in our vicinity. She ordered a drink that arrived about 45 min later. Yes, there is a pool bar nearby that we could have used. It would be more effective to not have waitresses and let everyone know just to go to the bar. Public Facilities - 4 stars: The facilities are in great shape for the most part where we were spending our time. The BBQ gas grills were a nice touch. The place seemed crowded, but as a party of two we could generally find a place to sit. Rooms - 4 stars: If you put intermittent, at best, housekeeping service under "service", the room itself was great. We did not have a good view (very few in the Westin North have good views), call ahead to get a better view if you can. I am SPG Platinum so I got a large room that was nice, but I could only look at a Koi Pond. Could not see the ocean at all. Beds were nice, decent channel selection (got to experience it since weather was bad). Lost one star for no view and internet that was shoddy at best. Beach - 4 stars: The beach looked great on our "good day". Easy ocean access. My only complaint here is the lack of accommodation on the beach. Seemed like the hotel only focused on the pool area. It appeared the chairs were extra at the beach. I'd recommend they take a page out of the Miami South Beach hotel playbook (W South Beach) or Punta Mita St. Regis and see how they handle their beach area. Again, this is a service problem. Restaurants - 2 stars: Overpriced and not good. Save your money and (1) buy some groceries near the hotel (2 easy options - Safeway before hotel and cheaper Times Supermarket after, they have wine, beer and liquor at both). Plan your meals and get off of the resort to Whaler Village, Lahaina and the like. We ate at Star Noodle, Hula Grill, and others while we were here. Location - 5 stars: This is the right place on the beach to be for enjoying the ocean. It is a decent drive to Haleakala and The Road to Hana, but not bad. Easy to get into Lahaina and Whaler's Village for a meal. Plus, its Hawaii. Spa - NA: Didn't get a chance to go.

Posted by , from Dallas, TX on 13 Mar. 2012

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About the The Westin Ka'anapali Ocean Resort Villas

Location 6 Kai Ala Dr, Lahaina, HI 96761

Property Features

The Westin Ka'anapali Ocean Resort Villas offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Event space at this condominium resort measures 1000 square feet (93 square meters). A children's pool, a spa tub, and a fitness center are also featured at the family-friendly The Westin Ka'anapali Ocean Resort Villas. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Lahaina condominium resort.

  • 1021 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 1000 sq ft of conference space
  • 93 sq m of conference space
  • Coffee shop
  • Deli
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kahului, HI Airport (OGG) (45.6 km / 28.3 mi)
  • Train station: Lahaina Sugar Cane Train Station (6.6 km / 4.1 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Ka'anapali Ocean Resort Villas offers 1021 accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and hair dryers. This Lahaina condominium resort provides complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. In-room massages and hypo-allergenic bedding can be requested.

  • Washer and dryer
  • Pillowtop beds
  • Jetted tub
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.

Auntie's Kitchen - This poolside restaurant specializes in regional cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Pailolo Bar and Grill - This beachfront restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Pulehu, an Italian Grill - Overlooking the pool and garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 13
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Minimum age to access spa is 12
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-68-0509641. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • State tax ID - TA-68-0509641
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13.00 and USD 18.00 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaanapali Ocean Resort
  • Kaanapali Westin
  • Ocean Resort Villas
  • Westin Kaanapali
  • Westin Ka'anapali Ocean Resort Villas Lahaina
  • Westin Kaanapali Ocean Villas
  • Westin Kaanapali Resort Villas
  • Westin Ocean Resort Villas
  • Westin Ocean Resort Villas Kaanapali
  • Westin Ocean Villas
  • The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
  • The Westin Kaanapali Ocean Resort Villas Maui/Lahaina
  • Westin Ka Anapali Ocean Hotel
  • Lahaina Westin
  • Westin Maui Villas
  • Westin Villas Maui
  • Westin Ka'anapali Ocean Villas Lahaina
  • Westin Ka'anapali Ocean Resort Villas
  • Westin Ka'anapali Ocean Villas
  • Westin Ka'anapali Ocean
  • The Westin Ka'anapali Ocean Resort Villas Lahaina
  • The Westin Ka'anapali Ocean Resort Villas Condominium resort

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.