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"Everything was great. " More

By a verified traveller on Thu 16 Sep 2021

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Hotel Description

Family-friendly beachfront hotel with 3 outdoor pools

On the beach

Your stay at this Lahaina hotel places you within a 10-minute walk of May's Beach and Kaanapali Beach. Black Rock and Whalers Village are also within 2 miles (3 km).

3 outdoor pools

3 outdoor pools, a spa tub, and a fitness center are all featured at this smoke-free hotel. Relax with beach cabanas, sun loungers, and beach umbrellas. Families will appreciate the onsite laundry facilities and supervised childcare.

Free WiFi, lanais

Featuring conveniences like refrigerators and coffee/tea makers, the 56 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Lanais, room service, and fans are also available.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$252* Per night/room 30 Sep. - 1 Oct.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Kaanapali Ocean Inn ratings based on 28 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Kaanapali Ocean Inn

Everyone (19) Couples (4) Family (2) Other (1)
2 out of 5
Kaanapali Ocean Inn is in a pretty great location. View from our rooms was awesome and beach was very easy to get to. The staff were friendly and helpful. Amenities from the Royal Lahaina were super close and great. Unfortunately, I gave such a low rating because the fact that the room had no air conditioning made our trip miserable. The hotel was great and let us know that there was in fact no AC well in advance but I thought the fans they provided would have helped or that there would be some breeze, but there really wasn't. Don't expect for the nights to cool off and to relax after a day in the sun. Maybe staying here in the winter months would be better. Some folks complained about the nightly Luau. I didn't think it was that bad. From our room you could see part of the show and it was kind of neat. It ends pretty early in the evening too so it wasn't bothersome. The other reason for the low review is the bathrooms. I expected the room to be a little outdated but the bathroom ceiling tiles look like their falling apart and the shower is looking pretty rough.

Posted by on 19 Sep. 2021

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Comment from Hotel Management

21 Sep. 2021 by Dale

Aloha! We appreciate your valuable feedback. We are sorry to hear that the fan did not work for you. We are extremely sorry to hear about your negative experience and even more sorry to have disappointed you. We are addressing your concerns and will forward this to our management team.

5 out of 5
Everything was great.

Posted by on 16 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by Zareena - Customer Satisfaction Team

Mahalo for your feedback!

5 out of 5
Eveything was conveniently located and easily accessible.

Posted by , from Mililani on 13 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Zareena - Customer Satisfaction Team

Thank you for sharing your feedback. We are happy to read that you enjoyed your stay and we hope to welcome you back again in the future!

4 out of 5
I knew it wasn’t a air conditioned I also knew that they supplied fans which is great but if someone isn’t use to this you’ll be miserable! I called the front desk to see what the cost would be to switch to an air conditioned room and the difference was $300 more per night for us this was a $2750 difference! No joke also they were sold out so even if we wanted we couldn’t. Also the luau was right next to us this was awesome we got to somewhat view every night also the barbecue pit for the pig the smell at 4 am you’ll dream of beacon !! They cleaned our room every day only if we wanted them to which we did due to using the shower 2xs a day due to heat. The concierge services amazing!! They scheduled us a taxi at 5 am to go to the airport in time ! They go above and beyond Maria in the restaurant awesome & uncle Toni he’s been at that hotel for 50 yrs the ice cream shop some workers were nice some a little rude but overall absolutely the best hotel service!! Be advised you can’t check in till 4 and no earlier!! We tried they will hold your luggage but it would of been nice to check in earlier

Posted by on 19 Aug. 2021

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Comment from Hotel Management

19 Aug. 2021 by Zareena - Customer Satisfaction Team

Mahalo for your feedback! We are happy to read that despite the heat, you had a fantastic stay and enjoyed our service. Should you return, we'd be happy to welcome you back and book you in one of the air conditioned rooms directly at the resort! We hope that you had a fantastic stay in Maui!

2 out of 5

Posted by on 4 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by Zareena - Customer Satisfaction Team

Mahalo for your feedback!

3 out of 5
The property was beautiful and short walk to beach, however the hotel was very unaccommodating to change our reservation by 1 day due to our moved flight. So, we paid for a night that we weren't even there for. Kind of a bimmer considering it was our honeymoom. We come from a location that is mainly hospitality and work for companies that would do their best to make a guest happy considering the circumstances.

Posted by on 1 Jul. 2021

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Comment from Hotel Management

1 Jul. 2021 by Zareena - Customer Satisfaction Team

Mahalo for your feedback! We are very sorry however please understand that on our reservation policies, we list that any modifications or cancellations to the reservation must be made at least three days prior to your check-in date. When someone books a room, we are holding that room for the guest out of stock and inventory. It is very unlikely for us to sell that room when there is a same day cancellation; thus why we have the policy in place. We hope that you had a lovely time otherwise and a beautiful honeymoon in Maui.

1 out of 5
The property was beautiful and short walk to beach but the

Posted by on 1 Jul. 2021

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Comment from Hotel Management

1 Jul. 2021 by Zareena - Customer Satisfaction Team

Mahalo for your feedback!

5 out of 5
They upgraded us to stay in their sister resort. But they are right next to each other. The location can’t be beat. Nicest and quiet beach in Kaanapali. The hotel is right next to the beach. We brought paddle boards and would go out every morning and evening. Really nice room. We stayed in the cottages. Everything you need is right there.

Posted by on 16 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Kaanapali Ocean Inn

Mahalo for your feedback! Sounds like you had a great time at the beach especially on the paddle boards. We are delighted you found everything you needed and liked the room. We hope to welcome you back again soon!

1 out of 5
It is in a great location. Rooms need a total updating/makeover Roof tile in main lobby need to be removed, visible signs of damage.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by CSD

Aloha We are very sorry you experienced what you did. We are in the process of updating the hotel and appreciate your comments.

5 out of 5
Everything was great, except we didn’t get our 2 queen beds.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Zareena - Customer Satisfaction Team

Mahalo for your feedback! We are sorry that we were not able to accommodate your bedding request on this trip. Bedding is subject to availability when you arrive. We do our best to honor all requests but are sometimes unable. We hope to see you again in the future!

About the Kaanapali Ocean Inn

Location 2780-A Kekaa Dr, Lahaina, HI 96761

Property Features

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Bring your whole family to Kaanapali Ocean Inn for summer fun including 3 outdoor swimming pools, surfing/boogie boarding, and snorkeling. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a spa tub, a fitness center, and a garden. Parking is available for a fee. This Lahaina hotel is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lahaina Sugar Cane Train Station (6.3 km / 3.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Kaanapali Ocean Inn offers 56 accommodations with safes and coffee/tea makers. Rooms open to lanais. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Lahaina hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Private lanai
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Kaanapali Ocean Inn has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 5 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-130-995-4048-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • No elevators
  • Number of children who can stay free - 3
  • Debit cards
  • State tax ID - TA-130-995-4048-01
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kaanapali Inn
  • Kaanapali Ocean
  • Kaanapali Ocean Inn
  • The Westin Kaanapali Ocean Resort Villas Hotel Lahaina
  • Westin Ka Anapali Ocean Hotel
  • Westin Kaanapali Ocean Resort Villas
  • Kaanapali Ocean Inn Lahaina
  • Kaanapali Ocean Lahaina
  • Kaanapali Ocean Lahaina
  • Kaanapali Ocean Inn Maui/Lahaina
  • Kaanapali Ocean Hotel Lahaina
  • Kaanapali Ocean Inn Hotel
  • Kaanapali Ocean Inn Lahaina
  • Kaanapali Ocean Inn Hotel Lahaina

You should know

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.