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4.7 out of 5

"The grounds are excellently manicured. Seriously beautiful. The staff was so helpful every moment we needed them. The shuttle drivers were so nice and ... " More

By a verified traveller on Wed 28 Apr 2021

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Hotel Description

Family-friendly 4-star lodge near Ecoglide Arenal Park

In La Fortuna

Within 3 miles (5 km) of this La Fortuna lodge, you'll find Ecotermales Fortuna and Ecoglide Arenal Park. Also, Arenal Volcano National Park is within 3 miles (5 km) and Arenal Adventure World is within 6 miles (10 km).

Renovated in 2014

This smoke-free lodge features hot springs, 4 outdoor pools, and a restaurant. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and free self parking.

Free WiFi, patios

Featuring conveniences like refrigerators and coffee/tea makers, the 66 guestrooms also offer free WiFi and LCD TVs with digital channels. Other amenities include patios, room service, and ceiling fans.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$174* Per night/room 16 May - 17 May

Superior Room (Thermal)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Thermal)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Volcano Lodge Hotel & Thermal Experience ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Volcano Lodge Hotel & Thermal Experience

Everyone (5) Couples (2) Family (1)
4 out of 5
The grounds are excellently manicured. Seriously beautiful. The staff was so helpful every moment we needed them. The shuttle drivers were so nice and helpful, the restaurant staff and food was excellent. We very much enjoyed our stay.

Posted by on 28 Apr. 2021

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Comment from Hotel Management

9 May 2021 by Flor Alvarado, Departamento de Reservaciones

Dear guest, thank you for taking the time to share your lovely experience with us. Is good to read your comment about our property and services, and we are truly pleased that you have enjoyed all that you encountered in the hotel. Warmest regards,

5 out of 5

Posted by on 12 Apr. 2021

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Comment from Hotel Management

9 May 2021 by Flor Alvarado, Departamento de Reservaciones

Thanks for your rating. Kind regards!

5 out of 5

Posted by on 22 Mar. 2021

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Comment from Hotel Management

5 Apr. 2021 by HAC

Gracias por su valoración y por hospedarse con nosotros! Thank you for your evaluation and for staying with us!

5 out of 5

Posted by on 17 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Gerardo Pérez H

Hola, muchas gracias por su buena valoración. Saludos cordiales,

5 out of 5
Wonderful view of Arenal Volcano. Beautiful grounds, pool area and thermal experience. Excellent breakfast buffet included. On site restaurant offered varied menu. Helpful staff.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Gerardo Pérez H

Dear customer, thank you for your positive review. We are happy to see your stay was very good and that you enjoyed all our facilities and servicies. Once again, thank you for your feedback. Warmest regards,

4 out of 5
The rooms are dated and small, but the pools, hot springs, and staff more than make up for it!

Posted by on 18 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Gerardo Pérez H

Dear guest, thank you for your time to evaluating us. We are happy to see that your stay was good. As you mentioned, we have relaxing hot springs and professional staff. We will consider your contribution about the rooms to improve in it. Once again, thank you for your feedback.

4 out of 5
Property was beautifully landscaped and tranquil. Staff was friendly and helpful.

Posted by on 26 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by Gerardo Pérez H

Dear customer, thank you for your excellent review. We are very happy to see that your stay was very good. We hope you enjoyed all our facilities. Kindest regards,

5 out of 5

Posted by on 15 Jan. 2019

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Comment from Hotel Management

17 Jan. 2019 by Gerardo Pérez H

Hola, muchas gracias por su valoración. Saludos,

5 out of 5
Lovely hotel. Quiet location but very near to everything Excellent food.

Posted by , from Los Angeles, CA on 24 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by Gerardo Pérez H

Hello Abbe, thank you for your lovely comment. We are pleased to read that your stay was very good. We hope you can come back soon. It will be a pleasure to serve you again. Best regards,

About the Volcano Lodge Hotel & Thermal Experience

Location 7 Km West From La Fortuna, La Fortuna, Alajuela 50-4417

Property Features

Volcano Lodge Hotel & Thermal Experience offers its guests hot springs, 4 outdoor swimming pools, a sauna, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Volcano Lodge Hotel & Thermal Experience. Free self parking is available. A complete renovation of Volcano Lodge Hotel & Thermal Experience was completed in November 2014. This 4-star La Fortuna lodge is smoke free.

  • 1 floor
  • 66 guestrooms or units
  • 2 bars or lounges
  • Built in 1999
  • Full breakfast (free)
  • Dining venue
  • Swim-up bar
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (121.2 km / 75.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Volcano Lodge Hotel & Thermal Experience offers 66 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to patios. 32-inch LCD televisions come with digital channels. Bathrooms include showers and hair dryers. This La Fortuna lodge provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private patio
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 10 AM.

Restaurante Sura - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Arenal Lobby Bar - This bar serves lunch and dinner. Happy hour is offered.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Number of hot springs - 2

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Volcano Lodge Hotel & Thermal Experience

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No elevators
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Volcano Lodge & Springs
  • Volcano Lodge & Springs Fortuna
  • Volcano Springs
  • Volcano Springs Fortuna
  • Volcano Lodge Springs La Fortuna
  • Volcano Lodge Hotel Thermal Experience La Fortuna
  • Volcano Springs La Fortuna
  • Volcano Lodge Hotel Thermal Experience
  • Volcano Thermal Experience La Fortuna
  • Volcano Thermal Experience
  • Volcano & Thermal Experience
  • Volcano Lodge Hotel & Thermal Experience Lodge
  • Volcano Lodge Hotel & Thermal Experience La Fortuna
  • Volcano Lodge Hotel & Thermal Experience Lodge La Fortuna

You should know

  • Hot springs access available from 10:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.