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4.5 out of 5

"Odd to have an empty front desk that you have to call someone, and with breakfast across the road, and to request to have the hot tub jets turned on. ... " More

By a verified traveller on Sun 03 Feb 2019

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Hotel Description

3-star hotel near Arenal Natura Ecological Park

Close to the boardwalk

You'll be within half a mile (1 km) of Arenal Natura Ecological Park and 2 miles (3 km) of Ecotermales Fortuna with a stay here. Arenal Volcano and Arenal Volcano National Park are also within 3 miles (5 km).

Outdoor pool, terrace

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. You'll appreciate the area shuttle, free self parking, and terrace.

Balconies, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 5 guestrooms also offer furnished balconies and LED TVs with cable channels. Ceiling fans, hair dryers, and showers are also available.

Standard Double Room, Terrace

Bed Count 1 Full Bed Maximum Occupancy 3 Max
C$55* Per night/room 10 Aug. - 11 Aug.

Superior Double Room, Terrace

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mussaenda - Arenal ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mussaenda - Arenal

Everyone (2)
4 out of 5
Odd to have an empty front desk that you have to call someone, and with breakfast across the road, and to request to have the hot tub jets turned on. Quiet due to few rooms/guests but can feel vibrations from traffic.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by Cecilia

Thank you for your comment. For us it is very important to know your opinion. We regret if our reception service caused you any inconvenience. We work our way differently. We use WhatsApp a lot to offer a remote service from anywhere, 24 hours a day. We know it is different from what is commonly seen in other places but for a small hotel like ours it helps us keep in touch with our customers and that they can have access to our staff from their cell phone. We hope to continue growing and improving so that you like to visit our B & B again and enjoy a peaceful stay. Regards

5 out of 5

Great staff and wonderful place

Very nice, clean hotel in a lush vegetation. Awesome hot top with vulcano view. Stuff is super helpful and supported us when we forgot our cellphone in the hotel. Charming but a little unconventional breakfast service.

Posted by on 5 Mar. 2018

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Comment from Hotel Management

12 Mar. 2018 by Jose Luis

Hello, good afternoon. We really appreciate your comment, we are working pretty hard to offer you the best service and help. We really hope to see you again. With the lost belonging, we try to help the best as well. Best regards.

Property Features

Mussaenda - Arenal offers its guests an outdoor pool, a spa tub, and a children's pool. WiFi is free in public spaces. An area shuttle within 15 kilometers and an airport shuttle (available 24 hours) are available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Mussaenda - Arenal. Self parking is free. This 3-star La Fortuna hotel is smoke free.

  • 1 floor
  • 5 guestrooms or units
  • 1 conference room
  • Self-service laundry
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (121.3 km / 75.3 mi)
  • Property shuttles: Airport shuttle, area shuttle within 15 kilometers, and theme park shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Mussaenda - Arenal offers 5 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony (furnished)
  • LED television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The host will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. The host will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CRC 10 per pet, per night, plus a deposit of CRC 50 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Host will greet you
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CRC 100.0 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CRC 340 per vehicle (roundtrip)
  • Pet deposit: CRC 50 per stay
  • Pet fee: CRC 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mussaenda Hotel Gardens La Fortuna
  • Mussaenda Hotel Gardens
  • Mussaenda Gardens
  • Mussaenda Hotel Gardens
  • Mussaenda - Arenal Hotel
  • Mussaenda - Arenal La Fortuna
  • Mussaenda - Arenal Hotel La Fortuna

You should know

  • Mussaenda - Arenal offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 10 AM to 10 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.