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"I had a very pleasant stay with my family at the Magic Mountain hotel. A very cozy place heralding the view of the Arenal Volcano in straight line wit ... " More

By a verified traveller on Sun 05 Jun 2016

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Hotel Description

Family-friendly 3.5-star hotel near Kalambu Hot Springs

Close to the boardwalk

Within 2 miles (3 km) of this well-placed hotel, you'll find Arenal Volcano National Park and Kalambu Hot Springs. Ecoglide Arenal Park and Ecotermales Fortuna are also within 2 miles (3 km).

Poolside dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 108 guestrooms offer free WiFi, balconies, and cable TV. Other amenities include room service, coffee/tea makers, and in-room massages.

Standard Room, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$127* Per night/room 10 Aug. - 11 Aug.

Junior Suite, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Magic Mountain SPA & Conference center ratings based on 4 Verified Reviews

Review Summary
2.2 out of 5 2.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Magic Mountain SPA & Conference center

Everyone (2)
1 out of 5

Never again

Pros: NOTHING. Stay somewhere else.
Cons: EVERYTHING--service, comfort, cleanliness
Location: 45 minute walk into town. Sometimes with no path.
This place is an absolute dump. The pictures make it look decent but upon arrival things are old and dirty. They ran out of coffee, the TV didn't work. The walls are paper thin. There is a club above the restaurant on the second floor which I'm told by locals is "the place to go" on the weekends because it's the latest open bar in town. Had to listen to the crowds and music all night. There is really nothing walkable from it unless you are willing to walk about 45 minutes into town, sometimes with no sidewalk/path. The staff was not helpful. When I checked in the man at the desk asked me if I wanted one bed or two, in case I wanted to "bring someone back with you tonight". RUDE and inappropriate!!!

Posted by , from Los Angeles on 29 May 2017

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4 out of 5

Great view in front of iconic Arenal Volcano

Pros: Cozy ambiance, location and restaurant. Nice buffet breakfast.
Location: water park Klambu is less than 2 miles, same as Baldi Thermal Water Resort.
I had a very pleasant stay with my family at the Magic Mountain hotel. A very cozy place heralding the view of the Arenal Volcano in straight line with a magnificent sight. The quality of the food in the restaurant was formidable: especially the chicken curry.

Posted by , from Escazu on 5 Jun. 2016

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2 out of 5

magic mountain - no bueno

Although the hotel itself was nice and in good condition with a great view of the volcano, the experience was not very good. The entire staff from the hotel lobby receptionist, concierge, bell boys, bartenders, waiters/waitresses to maintenance and housekeeping made the mistake of assuming that no tourists speak spanish. I was amazed and highly offended at all the rude and cruel comments all the staff were constantly making about all the hotel guests in spanish, assuming no one could understand what they were saying. The service in the restaurant and bar areas was very slow, and not often with a smile. Most of the staff behaved as though doing their jobs was a huge inconvenience, and that was very obvious in their facial expressions. The pool was very cold, and the hot tubs were barely warm. The food at the breakfast, lunch and dinner buffets was not very good, with little variety and small selections at each meal. I left my room one morning and when I returned, I found my hotel room door wide open because apparently the housekeeping staff had broken the lock and maintenance worked on the broken door for almost four hours while I sat in the room. They should have relocated me to a different room, rather than making me wait hours for them to attempt repairs. And, they never even fixed the lock! In my 10 day vacation in Costa Rica, I stayed at 5 different hotels/resorts. I didn't have a single bad thing to say about the other four, but I would strongly recommend against staying at Magic Mountain. There are plenty of other hotels/resorts in the Arenal Volcano area to choose from.

Posted by on 23 Jan. 2011

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2 out of 5

magic mountain

the staff was rude.

Posted by on 23 Jan. 2011

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About the Hotel Magic Mountain SPA & Conference center

Location La Fortuna de San Carlos, La Fortuna, Alajuela 414417

Property Features

Hotel Magic Mountain SPA & Conference center offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Magic Mountain SPA & Conference center. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 3.5-star La Fortuna hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Dining venue
  • Karaoke
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Juan Santamaria Intl. Airport (SJO) (116.7 km / 72.5 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Magic Mountain SPA & Conference center offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Lina's - This poolside family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Lina's Bar - Overlooking the garden, this sports bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Magic Mountain SPA & Conference center

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CRC 160 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Magic Mountain Fortuna
  • Magic Mountain Fortuna
  • Hotel Magic Mountain La Fortuna
  • Magic Mountain La Fortuna
  • Hotel Magic Mountain Costa Rica/Arenal Volcano National Park
  • Hotel Magic Mountain
  • Hotel Magic Mountain SPA & Conference center Hotel
  • Hotel Magic Mountain SPA & Conference center La Fortuna
  • Hotel Magic Mountain SPA & Conference center Hotel La Fortuna

You should know

  • Hotel Magic Mountain SPA & Conference center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.