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4.3 out of 5

"This property has amazing views of the Arenal Volcano along with great walking trails, pool, food, and great service. The only thing I did not like wa ... " More

By a verified traveller on Thu 08 Aug 2019

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Hotel Description

Family-friendly 3-star hotel near Mistico Arenal Hanging Bridges Park

On lake

Within a 15-minute walk of the hotel, you'll find Lake Arenal and Arenal Volcano National Park. Mistico Arenal Hanging Bridges Park is within 2 miles (3 km) and Kalambu Hot Springs is within 9 miles (15 km).

Family-friendly fun

2 spa tubs, an outdoor pool, and a fitness center are all featured at this smoke-free hotel. Families will appreciate the playground, onsite laundry facilities, and supervised childcare. Enjoy the steam room and free perks like buffet breakfast and free self parking.

Free WiFi, satellite TV

In addition to TVs with satellite channels, the 50 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, free local calls, and ceiling fans.

Family Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$125* Per night/room 1 Aug. - 2 Aug.

Economy Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Master Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Panoramic Chalet, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Arenal Lodge ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Arenal Lodge

Everyone (5) Couples (1) Family (4)
4 out of 5
This property has amazing views of the Arenal Volcano along with great walking trails, pool, food, and great service. The only thing I did not like was I did find the bed to be too firm and there was no AC or fans in the room so it did feel a bit stuffy in the night time.

Posted by on 8 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Arenal Lodge

Thank you very much for your comments. We will work to improve our beds and A/C is in the near future for these rooms. Hope to see you again in the future. Best Regards, Arenal Lodge

5 out of 5
Property and pool view it’s amazing, only thing the room and bathroom needs renovation.... it’s outdated and old already, specially the bathrooms

Posted by on 10 Jun. 2019

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Comment from Hotel Management

13 Jul. 2019 by Arenal Lodge

Thak you very much for your comment. We are going to take into account your recomendation. For us is going to be a plasure see you again in Arenal Lodge

4 out of 5
Has big bugs and tons of butterflies. The room 's view is Arenal volcano. Lovely view.

Posted by on 27 Apr. 2019

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1 out of 5
The pictures of the “junior suite”. We’re completely different than the room I was assigned. Plus, after driving all day there was no hot water to shower. The pillows are awful, the room had terrible sound problems and you could Herat everything said in the rooms on either side. The back windows of the room faced a service area where, again, every thing happening could be heard, including trucks or vans at 3 in the morning. I left after one night, and the manager ( owner?) was a complete jerk. I was very polite about the whole thing until he took no responsibility for any of the problems and told me they were not selling rooms for the view ( uh, really? It’s listed as a Mountain View room) I was not complaining g about the view, as it was extremely foggy anyway, it was everything else. Hot water would be nice for 150 a night.

Posted by on 21 Mar. 2019

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5 out of 5
I love the hotel it was clean the rooms were very spacious the view to the volcano it was awesome, i went on the rainy season but I loved everything about it, the fog the rain it was an awesome experience the only thing very scary for me was the way up to the hotel at night and raining irs a very dangerous because it doesn’t have railings or lights in the road up the hotel , but the views are incredible, I recommend the hotel but don’t go out at night, the restaurant staff were great

Posted by on 23 Feb. 2019

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Comment from Hotel Management

26 Feb. 2019 by edd

Thanks to stay with us, your review is very important for us, hope to see you in the future.

5 out of 5
The hotel, room, facility, staff where exactly how past reviews had noted it. There where no surprises. Staff was completely friendly and helpful. Rooms comfortable, and spacious. Food excellent and portion sizes perfect (not too large/too small). Unless you want to stay on the mountain or willing to pay the $40 (USA)(each way) for the Taxi ride to La Fortuna, rent a car. My wife and I wished we had rented a car to permit us to see more of the area. Bring Rain gear during summer months. Exchange your US Dollars at local Bank ATMs, not the airport, and do not use US Dollars during your trip. (1) You can pay in US Dollars but your change will be in CR Colons. (2) the exchange rate is so hi it is difficult to determine what you are paying verses what your change is. All activities continue regardless rain/shine. Magnificent views of the valley and volcano. We will return to Arenal Lodge on our next visit to Costa Rica. PS.....prepare yourself for the 5KM ride up the mountain to the hotel from the main road. Its a dozy! LOL

Posted by , from Newark, NJ on 10 Sep. 2018

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Comment from Hotel Management

11 Sep. 2018 by Eddy

Thanks for staying with us! Your opinion is very important to us.

5 out of 5

Great staff and beautiful grounds

All the staff were very nice and helpful! The road to the lodge was twisty and bumpy, but we loved being off the beaten path and in a secluded beautiful area. We loved the rooms, jacuzzis, and delicious breakfast. Thank you to everyone at the lodge for their great hospitality! We hope to be back soon.

Posted by , from New Hampshire, USA on 2 Feb. 2018

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5 out of 5

Loved it so much we extended our stay.

Pros: Almost everything!
Cons: Some of the facilities are starting to get a bit dated and some additional attention to improvements and upkeep would make this perfect.
Location: So much to do in and around Arenal!! Lake, volcano, thermal hot springs, canopy tours and hanging bridges...
Great hotel in a super location near Volcano Arenal and the lake. Rooms were comfy and clean and the restaurant was good. Staff was attentive and thoughtful. Miguel's guided tour of the nature trail and butterfly garden was excellent! I would definitely recommend this hotel to others.

Posted by , from Colorado on 5 Apr. 2015

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Property Features

As a guest of Hotel Arenal Lodge, you'll find 2 spa tubs, an outdoor pool, a steam room, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Arenal Lodge. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 3-star La Fortuna hotel is smoke free.

  • 1 floor
  • 50 guestrooms or units
  • 3 buildings
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free parking nearby

Transport

  • Airport: San Jose (SJO-Juan Santamaria Intl.) (132.5 km / 82.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel Arenal Lodge offers 50 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This La Fortuna hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining
  • Television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10 AM.

La Fortuna - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6 AM - 10 PM. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 6 AM - 10 PM.
Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 44 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 180 per vehicle (one way)
  • Pet fee: USD 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Arenal Lodge
  • Hotel Arenal Lodge Hotel
  • Hotel Arenal Lodge La Fortuna
  • Hotel Arenal Lodge Hotel La Fortuna
  • Hotel Hotel Arenal Lodge La Fortuna
  • Hotel Arenal Lodge La Fortuna
  • Arenal La Fortuna
  • La Fortuna Hotel Arenal Lodge Hotel
  • Hotel Hotel Arenal Lodge
  • Arenal
  • Arenal Lodge La Fortuna

You should know

  • Hotel Arenal Lodge offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.