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4.8 out of 5

"Grand Hyatt Kauai is my happy place! I believe this was our fourth or fifth stay at the hotel, so we have had opportunity to see changes over time. Wh ... " More

By a verified traveller on Tue 01 Oct 2019

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Hotel Description

4.5-star beachfront resort near Poipu Bay Golf Course

Beachfront retreat

With a stay at this Poipu resort, you'll be within half a mile (1 km) of Poipu Bay Golf Course and 2 miles (3 km) of Poipu Beach. National Tropical Botanical Garden and Spouting Horn are also within 6 miles (10 km).

Poolside dining

This luxury resort features a golf course, a full-service spa, and 5 restaurants. There's fun for all ages with a lazy river and a children's club, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 2 coffee shops/cafés and free perks like free self parking and WiFi in public areas.

Free Internet, lanais

The 605 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and thoughtful touches like espresso makers and bathrobes. Furnished lanais, sitting areas, and refrigerators are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$920* Per night/room 3 Aug. - 4 Aug.

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Kauai Resort and Spa ratings based on 21 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hyatt Kauai Resort and Spa

Everyone (14) Couples (3) Family (1)
5 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by GHK

Thank you for your 5 out of 5 review rating! We hope you'll stay with us again. Mahalo!

5 out of 5
Grand Hyatt Kauai is my happy place! I believe this was our fourth or fifth stay at the hotel, so we have had opportunity to see changes over time. While the visitors to the hotel this time seemed lacking in class (leaving pool towels and coffee cups in the hallways), the staff remained of the highest quality. There were some renovations being done on one side but this did not impact our enjoyment of the hotel and the lovely grounds. The food at the restaurants and the terraces was excellent and, again, service was excellent. Front lobby staff, housekeeping staff, and valet staff all were gracious and accommodating and provided their services with aloha. Thank you all for another wonderful stay!

Posted by , from Northern California on 1 Oct. 2019

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Comment from Hotel Management

1 Oct. 2019 by GHK

Aloha Patricia R, Welcome back! Thank you for your loyalty to Hyatt. We hope you'll return back to your happy place soon! Mahalo, Grand Hyatt Kauai

5 out of 5
I liked the pools and beach access. The drinks were priced high especially if staying and using the pool area all week.

Posted by on 14 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by GHK

Mahalo for sharing your experience at the resort. We look forward to future stays. Aloha!

5 out of 5
Beautiful property. Location was great and close to other dinning and shopping options. Not overly crowded. Also had a beautiful beach with hiking options nearby. Beach (like most on Kauai) is not kid friendly. Waves and current too strong for small kids. Food options at the hotel were limited. We ended up eating off site most of the time. We did have dinner at Tide Pools restaurant one night and it was very good, but pricey.

Posted by on 17 Mar. 2019

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3 out of 5
Had issues with booking excursions. We booked the 90 minute which we were told by the Grand Hyatt concierge was confirmed. We booked on Sunday the morning we arrived to insure we were all set to do the tour before we left Wednesday night. We would never have booked a flight that was not happening for sure to avoid what has just happened. We then we a call yesterday saying the flight was never confirmed so we switched to the 60 minute (only staying with your company because I confirmed with the girl on the phone that JH are only ones who do doors off & that we wanted to do the doors off.) Then we show up just now & they tell us no it was never confirmed for the 90 & the one we are going on is doors on. Feeling super scammed & like we were given incorrect info just to lock us into a flight with you guys with no cancellation because it was booked within 24 hours. Both the clerk at your company & the conceirge are blaming it on the other person, yet no one is offering us resolution to this issue. I live on Oahu & brought my dad out here to have an amazing experience & it was very stressful & was not what we were told it would be. As far as the confirmation proof requested by whoever I was speaking to on your Instagram - All I was given was a ticket from the concierge which I gave to the clerk at the desk when we got your location, did not receive any email or anything, but he should have the ticket we gave him from the concierge I appreciate your attention with this matter.

Posted by on 27 Jan. 2019

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5 out of 5

Great time

Found the hotel/resort to be everything as reviewed. Lovely setting, great amenities, good food and pool with lazy river. It's a large resort but easy to get around and the ability to self park was a plus. We were surprised by the refillable water bottles and resort/pool bag in the room. Refrig and coffee maker were handy. All in all, great place to stay.

Posted by , from Phoenix on 21 Jul. 2017

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5 out of 5

Great quality and service

The staff was unfailingly delightful. Although this is a big resort, it never felt crowded at all, which was remarkable. Very family and kid-friendly, but we (a middle-aged couple) had a great time as well. Rooms are quiet and comfortable. The pools are amazing. They are not square--they have natural volcanic rock sides and are a series of interconnected pools. Some are designated for 14+ ("adults") only. There is a lazy river connecting some of the pools so you can float away. There is also a saltwater lagoon that they constructed, surrounded by sand, so you can get the full beach experience without worrying about dangerous currents (a significant concern in the area). The concierge staff (contracted out to Expedia) was super-knowledgeable and helpful, for everything from excursions to dinner reservations. If you need a towel for an excursion, you can get one from the valet and return it when you get back to the resort. Towel are also available at the pools. If you didn't rent a car when you arrived at Lihue airport, you can rent from Avis right in the hotel lobby. Because the resort is so large, you end up doing a lot of walking, so that's something to be aware of if you have mobility issues. My husband had an excellent massage at the spa. Overall, it is an expensive place, but it was a great experience. I also appreciate how they have gone green--they provide reusable water bottles and have bottle

Posted by on 2 Apr. 2017

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5 out of 5

The layout of the hotel

Pros: The hospitality , the staff the set up , layout of the hotel the views.
Cons: Prices in the food specially at breakfast and drinks a little bite high
Location: The shopping area Kukulula,nice restaurants,1849 EXCELLENT, Icecream at Lapperts. North shore is worth visiting, ATV Tour!!!Catamaran to see caves
The set up of the lagoon , river and pool facilities make the view and the spaces private and comfortable to enjoy at any point form the rooms a great view , at the pool you have space and privacy form other guest and the are for the children is nice to enjoy as well . The location is excellent, very close to Poipu and restaurants , for a night out . The beach at the hotel is very nice and with easy access and with no rocks as the other beaches. The staff is very helpful and made our stay comfortable and very pampered....as honeymooners. The Spa is excellent and the free classes offered where very good and fun ! The food, very good breakfast ...a little over priced but good and the pool area snacks were very good and large portions. Drinks good. The view and set up of the restaurants bring a calm and relaxing feeling. For the last afternoon while waiting for departure they have a hospitality room ....very impressed, once again every detail to make your stay relaxing ,comfortable until the last minute .

Posted by on 7 Mar. 2017

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5 out of 5

Beautiful resort, close to everything

Cons: Could add more vegetarian options for dining
Clean rooms, friendly staff, and convenient location. Would stay again.

Posted by on 7 Jan. 2017

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5 out of 5

A total resort.

The hotel was an escape and there was no need to leave the hotel to find island paradise.

Posted by , from San Juan Capistrano, CA on 5 Aug. 2016

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About the Grand Hyatt Kauai Resort and Spa

Location 1571 Poipu Road, Koloa, HI 96756

Property Features

Grand Hyatt Kauai Resort and Spa offers its guests a full-service spa, a golf course, 3 outdoor swimming pools, and 3 spa tubs. There are 5 restaurants and 2 coffee shops/cafés on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 6 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this resort measures 64000 square feet (5946 square meters) and includes conference space. A 24-hour health club, a sauna, and spa services are also featured at the luxury Grand Hyatt Kauai Resort and Spa. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Koloa resort.

  • 605 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • 2 coffee shops
  • 64000 sq ft of conference space
  • 5946 sq m of conference space
  • Built in 1990
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Lazy river
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Lihue, HI Airport (LIH) (24.2 km / 15.1 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Grand Hyatt Kauai Resort and Spa offers 605 accommodations with espresso makers and safes. Rooms open to furnished lanais. Accommodations offer separate sitting areas. 65-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers. This Koloa resort provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and microwaves can be requested.

  • Private lanai (furnished)
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Espresso maker
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Tidepools - Overlooking the ocean and garden, this seafood restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Stevenson's Library - Overlooking the ocean and garden, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Ilima Terrace - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast only. A children's menu is available. Open daily.

Hale Nalu - This restaurant specializes in American cuisine and is located by the pool. Open daily.

Seaview Terrace - Overlooking the ocean and pool, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 14

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA-207-370-2400-01. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • State tax ID - TA-207-370-2400-01
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.98 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Fitness/yoga classes
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Kauai
  • Grand Hyatt Kauai Koloa
  • Grand Hyatt Kauai Resort
  • Grand Hyatt Kauai Resort Koloa
  • Grand Hyatt Resort Kauai
  • Hyatt Grand Kauai
  • Hyatt Kauai
  • Hyatt Kauai Resort
  • Hyatt Resort Kauai
  • Kauai Grand Hyatt
  • Grand Hyatt Kauai Resort Spa
  • Grand Hyatt Kauai Spa Koloa
  • Grand Hyatt Kauai Resort and Spa Koloa
  • Grand Hyatt Kauai Resort and Spa Resort
  • Grand Hyatt Kauai Resort and Spa Resort Koloa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.