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4.0 out of 5

"Best deal I've seen in quite some time. Price was very reasonable, room was cVean and spacious, wifi worked great, lots of parking, breakfast was amp ... " More

By a verified traveller on Sat 02 Nov 2019

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Hotel Description

Eco-friendly hotel near Kitchener Memorial Auditorium Complex

Heart of Kitchener

Within 2 miles (3 km) of this Kitchener hotel, you'll find Fairview Park and Chicopee Tube Park. Kitchener Memorial Auditorium Complex and Chicopee Ski and Summer Resort are also within 3 miles (5 km).

Free shuttle, parking

This hotel doesn't skimp on freebies - guests receive free WiFi, free self parking, and a free airport shuttle. Business travelers can take advantage of the business center. Self parking, express check-out, and a computer station are also offered.

Comfy beds, LCD TVs

Featuring conveniences like sofa beds and microwaves, the 97 guestrooms also offer pillowtop beds and LCD TVs with cable channels. Rainfall showerheads, coffee/tea makers, and free local calls are also available.

Standard King Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$60* Per night/room 28 Jul. - 29 Jul.

Standard 2 Queens Non Smoking 1 Person Sofa Bed

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard 2 Queens Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Non Smoking 1 person Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard King Non Smoking 1 person Sofa bed Desk

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quality Inn ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Inn

Everyone (3)
5 out of 5
Very clean...loved the breakfast...bed was comfortable

Posted by on 13 Oct. 2019

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5 out of 5
Rooms are nice and clean staff very friendly when we where heading to our room the young lady cleaning the rooms treated us as we passed her lovely young lady

Posted by on 13 Oct. 2019

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5 out of 5
check in was good, parking was at front door. breakfast ended to early. checked in at 12:30am and breakfast ended at 9am.

Posted by on 26 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Scott McKnight - Front Office Manager

Thank you for taking the time to review your stay with us. I'm sorry that you were not able to get breakfast. A staff member mentioned that you were looking to have breakfast as you arrived because you would be leaving before it opened the next day. Unfortunately by noon the breakfast has been closed for more than two hours. We hope that you will stay with us again.

1 out of 5

Horrible. Customer service, Will NEVER return here

I booked and prepaid for a room for my adult son, I checked with the company that I booked with and was assured that as long as he had the card used to book plus his ID and a credit card in his name it would be no problem. He arrived during a horrible snow storm and was treated with horrible customer service from the front desk manager. He was accused of using a stolen credit card, He was so embarrassed and basicly told to leave, in the middle of a snow storm I had to drive 12 Kms in my city an hour and a half away from their hotel to sign the room waiver and send my drivers licence, I tried patiently to work out another solution but was so rudely dismissed by the front desk manager, when I sent back the waiver she handed my son the room key without saying one word. I will NEVER book them again for any reason. I called back later and was told that the owner did not have a voice mail, they couldn't spell his first name and didn't know his last name. My son was treated so rudely that he was to afraid to go to the front desk to ask for a hot tub and gym key, he spent an hour and 20 minutes in a freezing car during a snow storm while I worked out his room. In all my years in business I have never dealt with a manager with such disrespect to a customer with no apologies when it was finally worked out. Travelocity did their best. This Hotel is horrible, due yourself a favour and move on to the next hotel, If I could have given them a zero I would have. skip it!!

Posted by , from London on on 7 Jan. 2018

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3 out of 5

Older property, more like a motel style property.

Pros: Staff were very friendly and helpful.
This is an older property, not sure how it rates at #2 travelocity hotel in Kitchener is currently...but I digress. My fault for not giving the exterior photos more scrutiny. Was unable to try the breakfast as it doesn't open till 7 on the weekend. It does the job if you need a basic clean place to sleep...but for the money you could stay in a much nicer more current property.

Posted by , from London, ON on 22 Feb. 2015

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5 out of 5
Best deal I've seen in quite some time. Price was very reasonable, room was cVean and spacious, wifi worked great, lots of parking, breakfast was ample and tasty. The only staff member I encountered (just cause I didn't need other assistance) was the desk clerk who was friendly, courteous and helpful. Very close (walking to some) to a variety of dining options of any level you might want.

Posted by on 2 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Scott McKnight - Front Office Manager

Thank you for the review. Glad to hear that you enjoyed everything that the hotel offered. I will make sure to let our desk staff know how well they did. Hope to have you back again in the future.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A free manager's reception is offered on select days. A roundtrip airport shuttle is free (available 24 hours). The eco-friendly Quality Inn also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Kitchener hotel is smoke free.

  • 97 guestrooms or units
  • Manager's reception (free)
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Self parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (83.2 km / 51.7 mi)
  • Train station: Kitchener Station (8.3 km / 5.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; self parking available for a surcharge

Room Amenities

Quality Inn offers 97 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • Pull-out sofa bed
  • HD television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception on select days.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • 4 percent destination fee will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn KITCHENER
  • Quality KITCHENER
  • Quality Inn Hotel
  • Quality Inn Kitchener
  • Quality Inn Hotel Kitchener

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.