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"Comfortable rooms and beds, very clean, friendly staff " More

By a verified traveller on Wed 29 Jul 2020

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Hotel Description

3.5-star hotel near University of Waterloo

In Waterloo

Within 3 miles (5 km) of this hotel, you'll find Wilfrid Laurier University and University of Waterloo. Conestoga Mall and City of Waterloo Museum are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 155 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and hair dryers are also available.

Standard King Room Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$95* Per night/room 23 Aug. - 24 Aug.

Standard 2 Queens Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Honeymoon Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard View, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Courtyard View, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Queen Murphy Executive Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Inn of Waterloo and Conference Centre ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Inn of Waterloo and Conference Centre

Everyone (5) Couples (2) Family (5)
5 out of 5
Comfortable rooms and beds, very clean, friendly staff

Posted by on 29 Jul. 2020

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Comment from Hotel Management

30 Jul. 2020 by Stephanie, Guest Services

Thank you so much for taking the time to review your stay! We are glad to hear you enjoyed your experience and we hope you will keep us in mind for your next trip to Waterloo.

5 out of 5
Very comfortable and conveniently located to just about everything Staff was efficient and check-in and check-out were a breeze Also lovely to have Breakfast included

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Rachel

Thank you for staying with us! We are so happy to see that your stay was a good one

4 out of 5

Posted by on 2 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Alex

Thank you for taking the time to review your stay. We hope to see you again!

4 out of 5
Great hot breakfast! Pool was very nice. Staff was friendly and helpful!

Posted by on 25 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Alex

Thank you for taking the time to review your stay! We hope to see you again!

4 out of 5
The pool and courtyard were very unique and nice I just didn’t have time to enjoy them!

Posted by on 22 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Haydon

We're happy to read you enjoyed our amenities, we hope that you'll be able to return again and get a chance to use them for yourself.

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Rachel

We appreciate you taking the time to rate us.

2 out of 5
The hotel is not what it used to be. There was a faint odour of stale smoke in the room. Check-in staff were not pleasant, and insisted on photo ID to check in (which isn't necessarily at hand, given I live in the province, and didn't drive!), only finally backing off when I threatened to go elsewhere (is that even legal). They went on about fraud - which seems impossible given it was pre-paid through Travelocity, and I could provide a Visa card for damages. Breakfast was edible, but the breakfast room was clearly very understaffed, and the food put out was very minimal in quantity.

Posted by on 10 May 2018

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Comment from Hotel Management

18 May 2018 by Guest Services

Hello, We are sorry that you have had a negative experience while staying with us. We are constantly updating our hotel since we have re-opened, and appreciate your feedback while doing so. It is our policy, as all other hotels in Ontario, to be provided a government issued photo I.D at check in. This is to verify address, and that the name on the credit card provided matches the person using it. This is to prevent fraud and to ensure the safety of our guests. If you have any further questions please contact our Guest Services Manager, John Kobylnik. Kind Regards, Guest Services

3 out of 5
It's close to the university so I I could get to my sons quickly

Posted by on 15 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Stephanie, Guest Services

Thank you for reviewing your stay at The Inn of Waterloo! We appreciate your feedback and we are so glad to hear that visiting your sons was convenient!

5 out of 5
Check in was effortless and very accommodating. The free breakfast was amazing, best free breakfast ever had at a motel. Room was about average for cleanliness, not bad for the price.

Posted by on 13 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Rachel

Thank you for staying with us. We are happy to see that you enjoyed your stay. Please come again soon

2 out of 5
After reading reviews which had me regretting booking, I called with concerns and was ‘upgraded’- to a room at first glance was ‘ok’. First I noticed oversized quilted pillowcase covers sticking out of cases too small - dingy and one was ripped. (Glad I brought my own cases as a precaution). Curtain off rail on one side, spots of peeling paint on some walls and doors; bathtub stained and had old adhesive strips - shower liner with some mildew at bottom- no curtain. Breakfast was pretty good. It is a cavernous place with seemingly only ‘occasional ‘ building upkeep. I will not return; my advice is to ask for a totally new room- which will most likely cost more than the hotel itself is worth.

Posted by on 20 May 2019

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Comment from Hotel Management

23 May 2019 by Haydon

Thank you for your review, we are very upset to hear about your stay. We will be following up with all of our departments to prevent future problems. Thank you for letting us know about the issues with your stay. We hope that we can resolve any issues you may have had to improve your stay if you do choose to return

About the Inn of Waterloo and Conference Centre

Location 475 King St N, Waterloo, ON N2J 2Z5

Property Features

Inn of Waterloo and Conference Centre offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Inn of Waterloo and Conference Centre also features a vending machine, a garden, and coffee/tea in a common area. Self parking is free. This 3.5-star Waterloo hotel is smoke free.

  • 155 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kitchener, ON (YKF-Region of Waterloo Intl.) (17.2 km / 10.7 mi)
  • Train station: Kitchener Station (8.1 km / 5 mi)
  • Parking: Free self parking

Room Amenities

Inn of Waterloo and Conference Centre offers 155 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10 AM.

The Lounge - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.

Pet Policy

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Waterloo
  • Of Waterloo Conference Centre
  • Inn of Waterloo and Conference Centre Hotel
  • Inn of Waterloo and Conference Centre Waterloo
  • Inn of Waterloo and Conference Centre Hotel Waterloo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.