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4.2 out of 5

"Lovely place, even though the facilities were not available during lockdown of the pandemic, we had a lovely suite. " More

By a verified traveller on Sat 13 Feb 2021

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Hotel Description

3.5-star hotel near University of Waterloo

In Waterloo

Within 2 miles (3 km) of this well-placed hotel, you'll find University of Waterloo and Wilfrid Laurier University. Conestoga Mall and City of Waterloo Museum are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

The individually decorated guestrooms offer free WiFi and hair dryers. Other amenities include refrigerators, microwaves, and flat-screen TVs with cable channels.

Courtyard View, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $100* Per night/room 12 Dec. - 13 Dec.

Courtyard View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed, City View, Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard View, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

City View, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Inn of Waterloo and Conference Centre ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Inn of Waterloo and Conference Centre

Everyone (4) Couples (2) Family (6)
5 out of 5
Lovely place, even though the facilities were not available during lockdown of the pandemic, we had a lovely suite.

Posted by on 13 Feb. 2021

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Comment from Hotel Management

13 Feb. 2021 by Guest Services

Thank you for staying with us and for the feedback from your stay at The Inn of Waterloo & Conference Centre. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Regards, Guest Services

5 out of 5
Comfortable rooms and beds, very clean, friendly staff

Posted by on 29 Jul. 2020

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Comment from Hotel Management

30 Jul. 2020 by Stephanie, Guest Services

Thank you so much for taking the time to review your stay! We are glad to hear you enjoyed your experience and we hope you will keep us in mind for your next trip to Waterloo.

5 out of 5
Very comfortable and conveniently located to just about everything Staff was efficient and check-in and check-out were a breeze Also lovely to have Breakfast included

Posted by on 9 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Rachel

Thank you for staying with us! We are so happy to see that your stay was a good one

4 out of 5

Posted by on 2 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Alex

Thank you for taking the time to review your stay. We hope to see you again!

4 out of 5
Great hot breakfast! Pool was very nice. Staff was friendly and helpful!

Posted by on 25 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Alex

Thank you for taking the time to review your stay! We hope to see you again!

4 out of 5
The pool and courtyard were very unique and nice I just didn’t have time to enjoy them!

Posted by on 22 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Haydon

We're happy to read you enjoyed our amenities, we hope that you'll be able to return again and get a chance to use them for yourself.

5 out of 5

Posted by on 31 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Rachel

We appreciate you taking the time to rate us.

3 out of 5
It's close to the university so I I could get to my sons quickly

Posted by on 15 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Stephanie, Guest Services

Thank you for reviewing your stay at The Inn of Waterloo! We appreciate your feedback and we are so glad to hear that visiting your sons was convenient!

5 out of 5
Check in was effortless and very accommodating. The free breakfast was amazing, best free breakfast ever had at a motel. Room was about average for cleanliness, not bad for the price.

Posted by on 13 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Rachel

Thank you for staying with us. We are happy to see that you enjoyed your stay. Please come again soon

2 out of 5
After reading reviews which had me regretting booking, I called with concerns and was ‘upgraded’- to a room at first glance was ‘ok’. First I noticed oversized quilted pillowcase covers sticking out of cases too small - dingy and one was ripped. (Glad I brought my own cases as a precaution). Curtain off rail on one side, spots of peeling paint on some walls and doors; bathtub stained and had old adhesive strips - shower liner with some mildew at bottom- no curtain. Breakfast was pretty good. It is a cavernous place with seemingly only ‘occasional ‘ building upkeep. I will not return; my advice is to ask for a totally new room- which will most likely cost more than the hotel itself is worth.

Posted by on 20 May 2019

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Comment from Hotel Management

23 May 2019 by Haydon

Thank you for your review, we are very upset to hear about your stay. We will be following up with all of our departments to prevent future problems. Thank you for letting us know about the issues with your stay. We hope that we can resolve any issues you may have had to improve your stay if you do choose to return

About the Inn of Waterloo and Conference Centre

Location 475 King St N, Waterloo, ON N2J 2Z5

Property Features

Inn of Waterloo and Conference Centre offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A vending machine, ski storage, and a garden are also featured at the business-friendly Inn of Waterloo and Conference Centre. Self parking is free. This 3.5-star Waterloo hotel is smoke free.

  • 79 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kitchener Station (5.4 km / 3.4 mi)
  • Parking: Free self parking

Room Amenities

Inn of Waterloo and Conference Centre offers 79 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually decorated. Guests can make use of the in-room refrigerators and microwaves. This Waterloo hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inn Waterloo
  • Of Waterloo Conference Centre
  • Inn of Waterloo and Conference Centre Hotel
  • Inn of Waterloo and Conference Centre Waterloo
  • Inn of Waterloo and Conference Centre Hotel Waterloo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.