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4.6 out of 5

"The Beach & Bar Food Was Great ( BLT Lobster ) The Bomb !!! No complaints at this resort " More

By a verified traveller on Mon 12 Jul 2021

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Hotel Description

4-star beachfront resort near Fort Zachary Taylor Historic State Park

Beachside getaway

With a stay at this Key West Historic District resort, you'll be steps from Ripley's Believe It or Not and Mallory Square. Key West Shipwreck Museum and Red Barn Theater are also within half a mile (1 km).

Private beach, health club

This romantic resort features a private beach, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

Free WiFi, refrigerators

The 142 individually decorated guestrooms offer free WiFi and room service. Entertainment options include flat-screen TVs with cable channels, while refrigerators and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$625* Per night/room 30 Aug. - 31 Aug.

Room, 1 King Bed (Lanai)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Lanai)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite (Spa Junior Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Lanai RI Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pier House Resort & Spa ratings based on 41 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pier House Resort & Spa

Everyone (17) Couples (17) Family (3)
5 out of 5
The Beach & Bar Food Was Great ( BLT Lobster ) The Bomb !!! No complaints at this resort

Posted by on 12 Jul. 2021

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Comment from Hotel Management

14 Jul. 2021 by Yvonne Jan

Thank you for your review.

5 out of 5
I thought the property overall was fine. I was dismayed that someone was playing very loud music from 130 to 330. That kept us up all Night. Other than that I thought the property was very good.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

1 Jul. 2021 by Yvonne Jan

Thank you.

5 out of 5
Great place!

Posted by on 30 May 2021

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Comment from Hotel Management

1 Jun. 2021 by Yvonne Jan

Thank you.

5 out of 5
Perfect location, clean and beautiful grounds. Enjoyed just sitting by the pool and beach.

Posted by on 23 May 2021

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Comment from Hotel Management

24 May 2021 by Yvonne Jan

Thank you.

5 out of 5
Loved the private beach on the gulf, don’t think there are many properties like that so close to mankind drag, Duval St.

Posted by on 22 May 2021

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Comment from Hotel Management

24 May 2021 by Yvonne Jan

Thank you.

2 out of 5
We had a beautiful ocean view from our room. Most of the staff was very pleasant and helpful. The concierge was no help at all except to give us a map of the town. We were told because of Covid the rooms would not be serviced. However, we could have service in 3 days if we called and requested it and told them when we would be out of the room. On the third day we called in the morning and ask only that our towels be changed out and that we would be gone the rest of the day. We came back to find 4 towels hanging on the outside door knob of our room. No wash cloths and no hand towels and the used towels still in the bathroom. For the amount of money charged for the room, service was very poor. The wifi is not secure.

Posted by on 22 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by Yvonne Jan

We are cleaning the rooms every three days for your protection and our staff's protection. After sanitizing the rooms and suites, we want to keep our staff out of your rooms/suites. If you need replacement of towels, toiletries, water etc, you can contact the front desk and someone will bring it up to you.

2 out of 5
The daily $46 resort fee in addition to the nightly room fee is a bit ridiculous. The bed was so uncomfortable and soft it was hard to sleep. The floors were filthy and one young woman at the front desk was consistently rude and had a do not bother me attitude!

Posted by on 11 Mar. 2021

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Comment from Hotel Management

12 Mar. 2021 by Yvonne Jan

The Resort Fee includes your parking, wi-fi, local and toll free calls, in-room gourmet coffee and bottles waters, in-room bathrobes, a private beach & pool, beach & pool towels, beach umbrellas, concierge service and a Telsa charging station. I am not sure who you talked to at the front desk but feel free to contact me if you would like to discuss this matter.

2 out of 5
WAY over priced hotel!!! Parking costs$$ Resort Fee cost$$$ Loud noises everywhere from parking gate that screeched every time it went up all hours of the day and night! Terrible service at beach bar and pool area! Way overpriced parking and resort fees make this hotel one we will never stay at again!

Posted by on 25 Feb. 2021

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Comment from Hotel Management

25 Feb. 2021 by Yvonne Jan

Thank you for taking the time do do a review. Our rates are compatible with the other resorts in the area. The parking fee is included in the resort fee. It also includes your wi-fi, local and toll free calls, in-room gourmet coffee and bottles waters, in-room bathrobes, a private beach & pool, beach & pool towels, beach umbrellas, concierge service and a Telsa charging station.

5 out of 5

Posted by on 9 Sep. 2020

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Comment from Hotel Management

10 Sep. 2020 by Yvonne Jan

Thank you for your review

5 out of 5
We had a great time at The Pier House! The location is perfect for walking everywhere!

Posted by , from Houston on 28 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by Yvonne Jan

Thank you Mitzy for taking the time to do a review. We are happy you enjoyed your stay and hope to see you in the future.

About the Pier House Resort & Spa

Location 1 Duval St, Key West, FL 33040

Property Features

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa like an outdoor pool and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach resort also offers a steam room, a garden, and a terrace. This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 2600 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1968
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Key West Intl. Airport (EYW) (6.6 km / 4.1 mi)

Room Amenities

Pier House Resort & Spa offers 142 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Key West resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and in-room massages can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to noon.

Chart Room Bar - Overlooking the ocean, this restaurant specializes in American cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar.

Beach Bar - This beachfront bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Open daily.

One Duval - This restaurant is located on the beach and specializes in Caribbean cuisine. Guests can enjoy drinks at the bar. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Thalassotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 24
  • Check-in time ends at 11:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.45 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.00 and USD 16.00 per person (approximately)
  • Pet fee: USD 75.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • House Pier
  • Pier House
  • Pier House Key West
  • Pier House Resort
  • Pier House Resort Key West
  • Pier Resort
  • Resort Pier
  • Pier Hotel Key West
  • Pier House Hotel Key West
  • Pier House Key West Florida
  • Pier Key West
  • Pier House Resort Spa
  • Pier Hotel Key West
  • Pier Key West
  • Pier House Key West Florida
  • Pier House Resort & Spa Resort
  • Pier House Resort & Spa Key West
  • Pier House Resort & Spa Resort Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.