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4.2 out of 5

"I loved that they had free water and a fresh warm cookie for you every day. The hotel staff was very helpful. But the only thing I didn't like was how ... " More

By a verified traveller on Sun 23 May 2021

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Hotel Description

3.5-star hotel near Smathers Beach

Oceanside stay

You'll find Smathers Beach and Key West Harbour within 3 miles (5 km) of this Key West hotel. Fort East Martello Museum and Gallery and Key West Art and Historical Society are also within 2 miles (3 km).

Free beach shuttle

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like a free beach shuttle.

Free Internet, refrigerators

Boasting comforts like premium bedding and down comforters, the 216 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with cable channels. Refrigerators, room service, and coffee/tea makers are also available.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$277* Per night/room 29 Aug. - 30 Aug.

Room, 2 Queen Beds, Balcony, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree Resort by Hilton Grand Key - Key West ratings based on 28 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Grand Key - Key West

Everyone (13) Couples (6) Family (8)
5 out of 5

Posted by on 7 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by mk

Thank you

2 out of 5
They did not have housekeeping due to Covid?! Had to call if you wanted something. Trash and laundry in halls because they wouldnt clean rooms.

Posted by on 5 Jun. 2021

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Comment from Hotel Management

6 Jun. 2021 by mk

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
I loved that they had free water and a fresh warm cookie for you every day. The hotel staff was very helpful. But the only thing I didn't like was how pushy the server's were to get a tip after your meals.

Posted by on 23 May 2021

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Comment from Hotel Management

28 May 2021 by mk

Thank you for staying with us.

2 out of 5
Very dated not at all what was portrayed in the pictures for the resort. Will not be booking to stay there again.

Posted by on 12 May 2021

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Comment from Hotel Management

12 May 2021 by mk

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
Staff was friendly and property is beautiful!

Posted by on 12 May 2021

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Comment from Hotel Management

12 May 2021 by mk

Thank you

3 out of 5
The staff was very attentive and quickly resolved problems, to the best of their ability. The beds were amazing, too! Upon arrival our room wasn’t very clean (bathtub but

Posted by on 26 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by mk

Thank you

5 out of 5
The bartender Bill the Greek was excellent. He did a fantastic job.

Posted by on 17 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by mk

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Offers unlimited bottled water.Eager to help

Posted by on 13 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by mk

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 12 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by mk

Thank you

5 out of 5
The shuttle to downtown was excellent! The warm cookies and bottled water was also a nice perk. Hotel was super clean, quit and beautiful pool area. Will stay again!

Posted by on 19 Mar. 2021

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Comment from Hotel Management

23 Mar. 2021 by mk

Thank you

About the DoubleTree Resort by Hilton Grand Key - Key West

Location 3990 S Roosevelt Blvd, Key West, FL 33040

Property Features

DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West. Smoking is allowed in designated areas at this 3.5-star Key West hotel.

  • 1 building
  • 216 guestrooms or units
  • 4 levels
  • 7000 sq ft of conference space
  • Built in 2000
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Parking (limited spaces)

Transport

  • Airport: Key West Intl. Airport (EYW) (1.7 km / 1.1 mi)
  • Property shuttles: Free beach shuttle

Room Amenities

DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and safes. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Key West hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car recommended
  • Staffed front desk
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach towels
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Pet fee: USD 75.00 per accommodation
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key
  • DoubleTree Hilton Grand Key
  • DoubleTree Resort by Hilton Grand Key Key West
  • DoubleTree Resort by Hilton Grand Key Key West
  • DoubleTree Resort by Hilton Grand Key - Key West Hotel
  • DoubleTree Resort by Hilton Grand Key - Key West Key West
  • DoubleTree Resort by Hilton Grand Key - Key West Hotel Key West

You should know

  • Pool access available from 7:30 AM to 7:00 PM.
  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.