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"Outstanding staff. Hotel itself looks like it was hit by a truck, quite literally. Hair on bathroom floor and trash in parking lot which sat there fro ... " More

By a verified traveller on Fri 18 Feb 2022

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Room, 2 Queen Beds, Accessible, Non Smoking (Mobility,Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $77* Per night/room 9 Oct. - 10 Oct.

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio Suite, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility,Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ramada by Wyndham Houston Intercontinental Airport East ratings based on 54 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ramada by Wyndham Houston Intercontinental Airport East

Everyone (31) Couples (7) Family (15)
2 out of 5
Check in took forever!! 2 front desk agents, took approx. 15 mins to check in a couple. Not friendly or helpful. Rooms were clean.

Posted by , from CALGARY on 5 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Manager

Hello Susan, We can't thank you enough for sharing your feedback with regards to our front desk. We hope you'll return to see how we continue to improve our service and hospitality.

2 out of 5
Front desk/Customer service was lacking. Had to call 3 time for shuttle pick up. After an hour wait we called an Uber.

Posted by on 11 Sep. 2022

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Comment from Hotel Management

13 Sep. 2022 by Manager

Hello Gregory, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

1 out of 5
Don’t stay at this place!!! The front person Deborah was not that friendly. She didn’t say anything like welcome to the Ramada. She didn’t smile and didn’t seem like she enjoyed her job. I had to ask her about everything. She did not offer helpful basic check-in information. Several people witnessed flying roaches around the pool. My hotel balcony had a gap by the balcony in which several of those roaches got in and were flying around and even a little gecko got in. I went down to the front desk and requested a different room. There was a change of staff at the front desk and I was not impressed with them as well. I told them what I had just experienced and they said they would mention it to their manager in the am. I didn’t feel that they were super concerned about it, since none of them bothered to check out the room themselves. I was given another room and as soon as I walked in it smelled musty. The rug was disgustingly dirty and it looked very old. I checked the corners of that room and there was a dead cockroach with an egg. I did not even unpack, I went back down to the lobby and told them what I found in that room and Again I was told that they would mention it to the manager and none of them checked out that room. I just laid on the sofa near the lobby. I was not feeling well and very annoyed that I paid for a hotel room and could not stay there. The bathroom in the lobby reeked. After all that, I was denied a refund even after Travelocity spoke to the manager.

Posted by on 1 Sep. 2022

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Comment from Hotel Management

2 Sep. 2022 by Manager

Hello Angelita,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

1 out of 5
This is one of the worse place I ever stay

Posted by on 27 Jul. 2022

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Comment from Hotel Management

29 Jul. 2022 by Manager

Hello Ramon, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

5 out of 5

Posted by on 15 Jun. 2022

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Comment from Hotel Management

14 Sep. 2022 by Manager

Hello Andria, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

3 out of 5

Posted by on 18 May 2022

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Comment from Hotel Management

18 Aug. 2022 by Manager

Hello Simon, It was our privilege to earn your business and we hope to host you again on your next trip.,

3 out of 5

Posted by on 13 Apr. 2022

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Comment from Hotel Management

14 Jul. 2022 by Manager

Hello GERALD, On behalf of our entire staff thank you for staying with us and for rating your stay.,

1 out of 5

Posted by on 6 Apr. 2022

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Comment from Hotel Management

8 Jul. 2022 by Manager

Hello GLEN, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

4 out of 5

Posted by on 19 Mar. 2022

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Comment from Hotel Management

17 Jun. 2022 by Manager

Hello Mark, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

3 out of 5

Posted by , from KAILUA KONA on 15 Mar. 2022

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Comment from Hotel Management

14 Jun. 2022 by Manager

Hello Robert, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.