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"The furnishings were outdated, it looked like an 80s explosion. The restaurant was only open for breakfast and the food was cold and was only open for ... " More

By a verified traveller on Sat 03 Apr 2021

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Hotel Description

4-star romantic hotel near Greenway Plaza

In shopping district

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Uptown Plaza are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour health club, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 312 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, minibars, and room service are also available.

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$150* Per night/room 5 Jul. - 6 Jul.

Suite, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Suite, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Suite, 1 Single Bed, Balcony, City View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Suite, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Suite, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Hotel Derek ratings based on 26 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Derek

Everyone (14) Couples (4) Family (3)
3 out of 5
NONE

Posted by on 18 May 2021

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Comment from Hotel Management

21 May 2021 by Eric

We are thrilled that you enjoyed your stay, and can’t wait to see y’all again! Thank you for staying in the loop!

5 out of 5

Posted by on 5 May 2021

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Comment from Hotel Management

15 May 2021 by Eric

Hotel Derek is so excited for the 5 star review! Hope to see y’all soon!!

1 out of 5
I normally don’t complain but this hotel was awful between the staff who were rude and no help at all with people smoking marajuana on pretty much every floor. My friends on the 9th floor said it was so bad that they moved over to Post Oak hotel for almost $900 a night and said it was worth the money not to stay at the Derek because management said there was nothing they could do about smoke smell. The rooms were not cleaned, there were black spots of I don’t know what on the bed and when I asked them to change my bedding they seemed put out. Personally, I will never step foot in Hotel Derek again!!

Posted by on 28 Apr. 2021

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Comment from Hotel Management

29 Apr. 2021 by Eric

Hi, thank you for your feedback. I am so sorry for the level of service and cleanliness you experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay.

3 out of 5
The furnishings were outdated, it looked like an 80s explosion. The restaurant was only open for breakfast and the food was cold and was only open for dinner thurs-sun. There was a stench of gas in the lobby and elevators. I called the front desk several times with no answer. There were no towels in the bin by the pool, and I could not find anyone to ask for help. There were two people who stood out and provided excellent customer service, the young man who checked us in whose name is Sean and the young African-American woman who was manning the desk Wednesday. They were really the only saving grace for this hotel.

Posted by on 3 Apr. 2021

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Comment from Hotel Management

3 Apr. 2021 by Eric

Thank you for the feedback. We're sorry that your stay didn't meet your expectations, and we will use your feedback to help improve our overall guest experience. Please feel free to reach out if you would like to further discuss your stay.

4 out of 5

Posted by on 19 Jan. 2021

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Comment from Hotel Management

1 Feb. 2021 by Dennis

Hi Debbie, We thank you for the feedback and Hotel Derek is soooo looking forward to turning that 4 star into a 5 star!!!

5 out of 5

Posted by on 12 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Dennis

Hotel Derek is sooo excited for the 5 star review!!! Hope to see yall soon!

5 out of 5
Loved everything! We will definitely stay again in the future. Staff was awesome and hotel was immaculate!

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Dennis

Hotel Derek is so excited for the 5 star review! Hope to see yall soon!

5 out of 5

Posted by on 11 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Dennis

Hi, Hotel Derek loves the 5-star review - and you! We miss you both already

4 out of 5
I hate hotels that charge your credit card $100 per night for incidentals. They are just using that money for cash flow/overnight investment. If you stay over the cards statement period, the customer is out that cash until it is refunded by the bank on the next statement cycle. As long as 30 days. Five day stay cost me $500. I wish your company would put pressure on them to STOP this practice.

Posted by on 5 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Dennis

Thank you for your feedback. Please know that the $100 incidental is an authorization and is only being held on your account to give you availability to enjoy our restaurant and wonderful amenities.

5 out of 5

Posted by on 24 Dec. 2019

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Comment from Hotel Management

25 Dec. 2019 by Jovanna

Hotel Derek is so excited for the 5 star review! See you soon!

Property Features

Hotel Derek offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Derek. For a fee, parking is available. This 4-star Houston hotel is smoke free.

  • 312 guestrooms or units
  • 15 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston William Hobby Airport (HOU) (25.8 km / 16.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Derek offers 312 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes. Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No cribs (infant beds) available
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Destination fee: USD 19.89 per accommodation, per night. This fee does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Self parking fee: USD 25.00 per night (in/out privileges)
  • Valet parking fee: USD 34.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Refrigerator fee: USD 25 per day
  • In-room microwave fee: USD 25 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Derek Houston Galleria
  • Hotel Derek
  • Hotel Derek Houston Galleria
  • Derek Hotel Houston
  • Hotel Derek Hotel
  • Hotel Derek Houston
  • Hotel Derek Hotel Houston
  • Hotel Derek Hotel
  • Hotel Derek Houston
  • Hotel Derek Hotel Houston

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.