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"Overall we enjoyed our stay here. We came in town to celebrate our anniversary. The hotel itself is an amazing hotel located in a great spot. The hote ... " More

By a verified traveller on Mon 22 Mar 2021

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Hotel Description

4-star hotel near Greenway Plaza

City center retreat

Your stay at this Uptown hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Also, Westheimer Rd is within half a mile (1 km) and Williams Tower is within 2 miles (3 km).

Renovated in 2016

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, business center, and valet parking. Enjoy the fitness center and perks like free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 476 guestrooms also offer free WiFi and LED TVs with satellite channels. Other amenities include room service, down comforters, and free weekday newspapers. Housekeeping is available on request.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$181* Per night/room 8 Aug. - 9 Aug.

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel & Suites Houston by the Galleria ratings based on 14 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Everyone (7) Couples (1) Family (4)
2 out of 5
They didn't have the room ready at the time of the check-in, we had to wait almost two hours.The hotel was ok, there was a red stain on the carpet that make it look dirty. There were a lot of people smoking pot outside of the hotel. The hispanic lady on the counter at the time of the checkout was very nice.

Posted by on 1 Jun. 2021

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Comment from Hotel Management

2 Jun. 2021 by DTH

Dear Guest, We apologize again for the delays in having your room prepared and we thank you for your understanding. As you can likely appreciate, our housekeeping team takes great pride in ensuring that each room is appropriately cleaned and sanitized and once checked-in, we trust you found your accommodations felt like home. We appreciate your added feedback and while our hotel is a non-smoking hotel, we trust you found our team quick to respond if others were smoking outside of our designated smoking areas. Welcoming you again would be a great joy and we look forward to providing a more cherished experience the next time we see you. All the best, William Venegas General Manager

1 out of 5
I didnt stay tbere because travelocity didn't give doubletree my info, they didnt have my reservation of my name on file, so i stayed at the embassy suite. So can i pleaseget a refund on my room that i didn't get for the holidays weekend

Posted by on 1 Jun. 2021

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Comment from Hotel Management

2 Jun. 2021 by DTH

Dear Guest, We are sorry to learn of your troubles and while your review was posted anonymously, we wish we had more detail so that we could further investigate your feedback. We would encourage you to present your confirmed reservation details to the online agency used, as any refunds must be made through that channel. We are sorry you did not have the chance to join us and we hope that you might do so the next time your travels bring you to Houston. All the best, William Venegas General Manager

1 out of 5

Posted by on 30 May 2021

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Comment from Hotel Management

11 Jun. 2021 by DTH

Dear Guest, We are sorry to learn that your visit fell short of expectation, and we regret any inconsistencies you may have experienced. We hope you can accept our apologies and we look forward to earning your accolades the next time we see you. Warm regards, William Venegas General Manager

3 out of 5
Overall we enjoyed our stay here. We came in town to celebrate our anniversary. The hotel itself is an amazing hotel located in a great spot. The hotel is literally walking diatance from Restaurants of all kinds, the galleria and also massage spas Etc. Even though i have great things to say i also have unpleasant things as well. Upon arrival we were excited to get off the road relax and maybe get in the pool. That was not the case because the POOL WAS DISGUSTING. IT WAS FILTHY. There were leaves, branches, trash everywhere. There was even a cigar pack floating. We took pictures because we couldn't believe it. Also, when checking in the receptionist askes if we wanted house keeping during our stay, we said YES, HOWEVER...they only brought in new towels, DID NOT change the sheets. For this to be such a big name SUPPOSED TO BE NICE FANCY HOTEL, they reeked with cleanliness. Disappointed in that.

Posted by on 22 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by DTH

Dear Guest, A warm hello to you and yours and Happy Anniversary again. We were pleased to serve as the host for your romantic retreat and we are happy to hear that our central address served you well for exploring our neighboring Galleria restaurants and shops. Guest reviews provide us endless value as we also like to know where opportunity may exist for further impressing. We wish to extend our apologies for the condition of the pool, and we regret if our explanation on the adaptions to housekeeping service were not fully detailed. Given the pandemic, like many hotels, we have paused daily housekeeping service for our stayover guests, though we are pleased to drop fresh linens or other necessities upon request. Our colleagues were trying to determine your desires for this service, and we fear we fell short in properly detailing this for you. On behalf of all of us, we thank you again and we wish you both endless years of health, happiness, and love. Warm regards, William Venegas General Manager

1 out of 5
DO NOT STAY HERE. THIS WAS RIDICULIOUS. THEY ALLOW PARTIES ON FRIDAY AND SATURDAY AND THEY WILL TAKE ALL THE PARKING SPOTS. I PAID $87.00 TO PARK FOR 3 DAYS, AND STILL COULDNT GET IN. THE LOBBY WAS FULL OF PEOLE WHO WERE NOT EVEN STAYING THERE. SECURITY GUARDS HAD TO MAN THE ELEVATOR. WORST EXPEIRIENCE EVER AT A HILTON HOTEL. DO NOT DO IT!!!

Posted by on 22 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by DTH

Dear Guest, We thank you for sharing your review though the details do leave us concerned. Our security and leadership teams take great steps to ensure that only registered guests occupy a room and gatherings in rooms are prohibited at the hotel. We apologize if you noted something different and we hope you found our team quick to respond to any concerns. We thank you again for letting us know and we look forward to providing a more cherished experience should you choose to join us again. Kind regards, William Venegas General Manager

1 out of 5
I had a very bad experience I asked for 2 towels more, and they took 8 hours to deliver it (reservation says that it is for 4 people) they didn't clean my room on saturday i asked for toilet tissue saturday night, and they never bring it to me, It was necessary to go to front desk twice to pick up one pice all the facilities were so dirty, elevator, entrance...etc I'll never come back to this hotel

Posted by on 22 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by DTH

Dear Guest, We apologize for not anticipating your needs and we regret to learn of the service delays in fulfilling your requests. We hope you can accept our sincerest of apologies and we look forward to better impressing should you join us again. All the best, William Venegas General Manager

4 out of 5

Posted by on 16 Feb. 2021

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Comment from Hotel Management

26 Feb. 2021 by DTH

Dear Guest, It was a pleasure to serve as your home-away-from-home and we thank you for sharing your review scores. When your travels next bring you back to our vibrant Galleria neighborhood, we hope you will plan to settle in with us again. Until then. Warm regards, William Venegas General Manager

5 out of 5
It was nice and very clean. The staff is wonderful!

Posted by on 3 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by hotel_mgmt_team_365

Thank you for your wonderful comments! It made our day to learn that your stay was so enjoyed and we hope that you will hurry back for another visit just as soon as you can! All the best, The DoubleTree Team

4 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by hotel_mgmt_team_365

It was a pleasure to host your recent stay here in Houston and to find your positive rating. Thank you! We look forward to welcoming you back to the DoubleTree again soon. All the best, The DoubleTree Team

1 out of 5

Posted by on 26 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by hotel_mgmt_team_365

It was a pleasure to have you with us, though we fear from your score that your stay may have fallen short of expectation, and for this, we sincerely apologize. We hope to have the chance to welcome you again and serve you better on your next trip to Houston. All the best, The DoubleTree Team

About the DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Location 5353 Westheimer Rd, Houston, TX 77056

Property Features

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 9202 square feet (855 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel & Suites Houston by the Galleria. Parking is available for a fee. A complete renovation of DoubleTree by Hilton Hotel & Suites Houston by the Galleria was completed in April 2016. This 4-star Houston hotel is smoke free.

  • 1 building
  • 476 guestrooms or units
  • 26 levels
  • 9202 sq ft of conference space
  • 855 sq m of conference space
  • Built in 1980
  • Dining venue
  • Bar or lounge
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Houston William Hobby Airport (HOU) (31.1 km / 19.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers 476 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature down comforters. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Oven
  • Coffee maker
  • Kitchenware
  • Down blanket
  • Bathtub or shower
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to noon.

The Restaurant on 2 - This lobby lounge serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 75 per pet, per day, plus a deposit of USD 50.00 per day
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 4
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Car not required
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19.95 for adults and USD 12.95 for children (approximately)
  • Self parking fee: USD 27.00 per night (in/out privileges)
  • Valet parking fee: USD 34 per night (in/out privileges)
  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Suites Hilton Aparthotel
  • DoubleTree Suites Hilton Aparthotel Houston Galleria
  • DoubleTree Suites Hilton Houston Galleria
  • DoubleTree Suites Houston Galleria
  • DoubleTree Suites Hilton Houston Galleria Hotel
  • Doubletree Hotel Houston
  • Doubletree Houston
  • DoubleTree Hilton Hotel Houston Galleria
  • DoubleTree Hilton Houston Galleria

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.